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Curious3869042****
Disappointment
Gozo Cabs的点评
点评：I rarely write negative reviews, but my recent experience with Gozo booking confirmation booking ID RT60-6408518 left me feeling misled and completely unsupported.
The most frustrating part is that the problems were not caused by unrealistic demands fom my side. In fact, the itinerary was designed and suggested by Gozo's own representative. Based on that discussion, Gozo issued a booking with a quoted distance allowance of 600 km, even though the itinerary itself appeared to be far shorter.
During the trip, our plans changed because the Toy Train was not operational. We requesed inclusion of Kasauli while returning to Chandigarh. The route still remained well within the approved 600 km limit. After I escalated the matter, Gozo support called and acknowledged that Kasauli was within the booked distance and assured me they would instruct the driver. However, nothing was resolved and no final communication was ever provided.
There were several other issues:
• Sedan was booked but the vehicle provided was not what had been promised.
• Driver details were changed.
• Customer support was proactive before payment but largely ineffective once problems arose.
• ₹1,800 was collected towards permit/state-tax related charges, but supporting bills were never produced despite repeated requests. The booking itself showed a state-tax estimate of ₹0. I have checked from sources and informed Gozo team that it is Rs. 500/-as per the rates, but no action.
• Multiple escalations resulted only in assurances and callbacks, not actual solutions
The bigger issue is not the ₹1,800. It is the feeling of being sold one experience and then receiving another. If Gozo itself creates an itinerary, grants a 600 km allowance, confirms that a requested change is within that allowance, and still fails to facilitate it, then what value does the itinerary or distance limit actually have?
As of today, I am still waiting for a meaningful response despite being informed on 2 October that the matter was under review.
Very disappointing experience.
The most frustrating part is that the problems were not caused by unrealistic demands fom my side. In fact, the itinerary was designed and suggested by Gozo's own representative. Based on that discussion, Gozo issued a booking with a quoted distance allowance of 600 km, even though the itinerary itself appeared to be far shorter.
During the trip, our plans changed because the Toy Train was not operational. We requesed inclusion of Kasauli while returning to Chandigarh. The route still remained well within the approved 600 km limit. After I escalated the matter, Gozo support called and acknowledged that Kasauli was within the booked distance and assured me they would instruct the driver. However, nothing was resolved and no final communication was ever provided.
There were several other issues:
• Sedan was booked but the vehicle provided was not what had been promised.
• Driver details were changed.
• Customer support was proactive before payment but largely ineffective once problems arose.
• ₹1,800 was collected towards permit/state-tax related charges, but supporting bills were never produced despite repeated requests. The booking itself showed a state-tax estimate of ₹0. I have checked from sources and informed Gozo team that it is Rs. 500/-as per the rates, but no action.
• Multiple escalations resulted only in assurances and callbacks, not actual solutions
The bigger issue is not the ₹1,800. It is the feeling of being sold one experience and then receiving another. If Gozo itself creates an itinerary, grants a 600 km allowance, confirms that a requested change is within that allowance, and still fails to facilitate it, then what value does the itinerary or distance limit actually have?
As of today, I am still waiting for a meaningful response despite being informed on 2 October that the matter was under review.
Very disappointing experience.
翻译：我很少写负面评价，但最近在通过Gozo预订时，预订编号RT60-6408518的经历让我觉得被误导了，而且完全得不到任何帮助。
最令人沮丧的是，这些问题并非由于我提出了不切实际的要求所致。事实上，行程安排是由Gozo的客服人员亲自设计并建议给我的。基于这次沟通，Gozo最终为我安排了预订，并给出的预计行驶距离上限为600公里，尽管实际的行程距离显然要短得多。旅行期间，由于玩具火车无法运行，我们的计划发生了变动。在返回昌迪加尔的途中，我们要求增加卡萨乌利这一站点。实际行程仍在批准的600公里范围内。在我将此问题反馈上去后，Gozo客服打电话来，承认卡萨乌利确实在预订的行程距离内，并承诺会指示司机照办。然而，问题最终并未得到解决，也始终没有任何最终答复。还有其他几个问题：
• 虽然预订了轿车，但实际提供的车辆与承诺的不符。
• 司机信息被更改。
• 付款前客服响应积极，但一旦出现问题便几乎毫无作为。
• 我们被收取了1,800印度卢比作为许可证/州税相关费用，但尽管多次要求，始终未提供任何相关账单。预订信息中显示的州税预估金额却为0卢比。经多方核实后，我已告知Gozo团队实际金额应为此数额。按照收费标准应为500/-，但实际上毫无行动。
• 多次升级投诉后，得到的也只是口头保证和回访，并未得到实际解决方案。
真正的问题并不在于1,800卢比这笔费用。问题在于：顾客被承诺了一种体验，结果却得到另一种体验。如果Gozo自己制定了行程计划、规定了600公里的行程范围，还确认所要求的变更确实在该范围内，可最终还是没能落实，那么这个行程计划或距离限制究竟还有什么意义呢？
截至今日。尽管10月2日我已得知该事项正在审核中，但我仍在等待一个有意义的回复。
一次极其令人失望的经历。
最令人沮丧的是，这些问题并非由于我提出了不切实际的要求所致。事实上，行程安排是由Gozo的客服人员亲自设计并建议给我的。基于这次沟通，Gozo最终为我安排了预订，并给出的预计行驶距离上限为600公里，尽管实际的行程距离显然要短得多。旅行期间，由于玩具火车无法运行，我们的计划发生了变动。在返回昌迪加尔的途中，我们要求增加卡萨乌利这一站点。实际行程仍在批准的600公里范围内。在我将此问题反馈上去后，Gozo客服打电话来，承认卡萨乌利确实在预订的行程距离内，并承诺会指示司机照办。然而，问题最终并未得到解决，也始终没有任何最终答复。还有其他几个问题：
• 虽然预订了轿车，但实际提供的车辆与承诺的不符。
• 司机信息被更改。
• 付款前客服响应积极，但一旦出现问题便几乎毫无作为。
• 我们被收取了1,800印度卢比作为许可证/州税相关费用，但尽管多次要求，始终未提供任何相关账单。预订信息中显示的州税预估金额却为0卢比。经多方核实后，我已告知Gozo团队实际金额应为此数额。按照收费标准应为500/-，但实际上毫无行动。
• 多次升级投诉后，得到的也只是口头保证和回访，并未得到实际解决方案。
真正的问题并不在于1,800卢比这笔费用。问题在于：顾客被承诺了一种体验，结果却得到另一种体验。如果Gozo自己制定了行程计划、规定了600公里的行程范围，还确认所要求的变更确实在该范围内，可最终还是没能落实，那么这个行程计划或距离限制究竟还有什么意义呢？
截至今日。尽管10月2日我已得知该事项正在审核中，但我仍在等待一个有意义的回复。
一次极其令人失望的经历。
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