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Y5274OXrichardh
Very poor decisions by the owner
St. Michael Cinema的点评
点评：My wife and I have been supporting this theatre for many years. We have purchased their popcorn bucket on Black Friday for years. We wanted to see a movie on Valentine's day and we brought our bucket to get popcorn. I pretty sure it was the owner told us "That's last year's bucket", so we ended up grabbing the wrong one...our fault. Then she goes on to tell us we needed to leave our bucket behind their counter and we'd have to pick it up after the movie. She said we couldn't bring our EMPTY bucket in the theatre. I told her I'd just take it back out to the car. Not sure why an empty bucket is a big deal, terrible customer service. So we ended up skipping the popcorn, the drink, the candy and the food that we were going to purchase, so they lost a lot of profit, not a intelligent decision as she said this in front of other customers. If that would have been my business, I would have thought, well they bought one last year and I'll take their word that they do indeed have a bucket this year too. I would have said, you know what, I'll just give it to you this time. It wasn't what she said, it was how she talked to us, very rudely. Our impression of this theatre has totally changed now. We will try the Imagine Theatre in Rogers next time as it's closer and won't be buying their yearly bucket each year.
So we received a reply from the owner basically telling us tough luck. That was a terrible way to handle the situation. While it's fine to have a policy, any good business understands mistakes happen. If we had a bucket from last year, odds are we have one for this year, totally unacceptable reply. When evaluating any situation, one needs to ask themselves if their decision is worth losing a customer, we just got our answer and It reaffirms that we misjudged supporting this business. We won't be making that mistake again.
So we received a reply from the owner basically telling us tough luck. That was a terrible way to handle the situation. While it's fine to have a policy, any good business understands mistakes happen. If we had a bucket from last year, odds are we have one for this year, totally unacceptable reply. When evaluating any situation, one needs to ask themselves if their decision is worth losing a customer, we just got our answer and It reaffirms that we misjudged supporting this business. We won't be making that mistake again.
翻译：我和妻子多年来一直支持这家影院。我们每年都会在黑色星期五购买他们的爆米花桶。情人节那天，我们想去看电影，就带了爆米花桶去买。我猜是老板娘告诉我们“这是去年的桶了”，结果我们拿错了……怪我们。然后她又说要把桶留在柜台后面，电影结束后再去取。她说我们不能把空桶带进影院。我说我会把它带回车里。我不明白为什么一个空桶这么重要，服务态度也太差了。结果我们只好放弃了原本打算买的爆米花、饮料、糖果和其他食物，影院损失了不少利润。她当着其他顾客的面说这些话，真是个愚蠢的决定。如果是我，我会想，既然他们去年买了桶，那我就相信他们今年肯定也有吧。我当时想，算了，这次就送给你们吧。问题不在于她说了什么，而在于她说话的方式，非常粗鲁。我们对这家影院的印象彻底改变了。下次我们会去罗杰斯的Imagine影院，因为它离我们更近，而且我们以后也不会每年都买他们的年票了。
结果我们收到了老板的回复，基本上就是说“没办法”。这种处理方式太糟糕了。制定政策固然可以理解，但任何一家好的企业都应该明白人都会犯错。如果我们去年买了年票，今年很可能也买了，这种回复完全无法接受。在评估任何情况时，都需要扪心自问：为了这个决定，我们是否值得失去一位顾客？我们刚刚得到了答案，这更加印证了我们当初支持这家影院是个错误。我们以后绝不会再犯同样的错误了。
结果我们收到了老板的回复，基本上就是说“没办法”。这种处理方式太糟糕了。制定政策固然可以理解，但任何一家好的企业都应该明白人都会犯错。如果我们去年买了年票，今年很可能也买了，这种回复完全无法接受。在评估任何情况时，都需要扪心自问：为了这个决定，我们是否值得失去一位顾客？我们刚刚得到了答案，这更加印证了我们当初支持这家影院是个错误。我们以后绝不会再犯同样的错误了。
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