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Katherine L
Disappointing - Vehicle not fit for rental, even as a budget option
Travellers Autobarn的点评
点评：We hired a budget station wagon from Travellers Autobarn in Perth, fully understanding it would be an older budget vehicle. Unfortunately, the vehicle provided was not supplied in a condition a reasonable consumer would consider fit for purpose, even for a budget rental, and it raised serious safety and roadworthiness concerns that affected our trip.
At pickup, we immediately raised concerns with the team onsite. We were informed that no alternative vehicles were available and that the office was closing. As we had just flown into Perth with pre-booked camping reservations requiring onward travel, we had no practical alternative but to accept the vehicle.
I subsequently provided the company with multiple opportunities to address the issues through email correspondence, documenting concerns including: windscreen damage with multiple chips and cracks (including 2 within the driver’s line of sight), exposed wiring in the ceiling, an unsecured fuse box cover near the driver’s knee, a non-functioning left wing mirror adjuster, central locking issues affecting door access, sharp rust, interior ceiling lining held together with staples, door frames held together with tape, and the vehicle appearing to be overdue for routine servicing at the time of collection.
The response was dismissive and lacked accountability, with most concerns repeatedly labelled as “cosmetic” or a matter of expectation given it was a budget vehicle. The only remedy offered was an early return for unused days, which was impractical during the peak holiday season with no replacement vehicles available. As a result, we altered our travel plans due to concerns about the vehicle’s condition.
At pickup, we immediately raised concerns with the team onsite. We were informed that no alternative vehicles were available and that the office was closing. As we had just flown into Perth with pre-booked camping reservations requiring onward travel, we had no practical alternative but to accept the vehicle.
I subsequently provided the company with multiple opportunities to address the issues through email correspondence, documenting concerns including: windscreen damage with multiple chips and cracks (including 2 within the driver’s line of sight), exposed wiring in the ceiling, an unsecured fuse box cover near the driver’s knee, a non-functioning left wing mirror adjuster, central locking issues affecting door access, sharp rust, interior ceiling lining held together with staples, door frames held together with tape, and the vehicle appearing to be overdue for routine servicing at the time of collection.
The response was dismissive and lacked accountability, with most concerns repeatedly labelled as “cosmetic” or a matter of expectation given it was a budget vehicle. The only remedy offered was an early return for unused days, which was impractical during the peak holiday season with no replacement vehicles available. As a result, we altered our travel plans due to concerns about the vehicle’s condition.
翻译：我们在珀斯的Travellers Autobarn租了一辆经济型旅行车，当时我们完全了解这会是一辆比较老旧的经济型车辆。然而，这辆车的状况却远低于任何一位理性消费者对经济型租赁车辆的预期，甚至连基本的使用需求都达不到，这严重影响了我们的行程，也引发了我们对车辆安全性和行驶性能的担忧。
提车时，我们立即向现场工作人员提出了我们的担忧。他们告知我们没有其他车辆可供选择，而且办公室即将关门。由于我们刚飞抵珀斯，并且已经预订了露营地，需要继续行程，所以我们别无选择，只能接受这辆车。
随后，我通过电子邮件多次向该公司提供了解决问题的机会，并详细记录了以下问题：挡风玻璃有多处破损和裂纹（其中两处位于驾驶员视线范围内）、车顶内裸露的电线、驾驶员膝盖附近的保险丝盒盖未固定、左侧后视镜调节器失灵、中控锁故障影响车门开启、车身锈蚀严重、车顶内衬仅用订书钉固定、车门框仅用胶带粘合，以及提车时车辆似乎已超过例行保养期限。
该公司的回复敷衍了事，缺乏责任感，大多数问题都被反复归咎于“外观问题”或“考虑到这是一辆经济型车辆，这些问题在所难免”。他们提供的唯一解决方案是允许我提前归还未使用的天数，但这在节假日高峰期且没有替代车辆的情况下根本行不通。因此，由于对车辆状况的担忧，我们不得不更改了旅行计划。
提车时，我们立即向现场工作人员提出了我们的担忧。他们告知我们没有其他车辆可供选择，而且办公室即将关门。由于我们刚飞抵珀斯，并且已经预订了露营地，需要继续行程，所以我们别无选择，只能接受这辆车。
随后，我通过电子邮件多次向该公司提供了解决问题的机会，并详细记录了以下问题：挡风玻璃有多处破损和裂纹（其中两处位于驾驶员视线范围内）、车顶内裸露的电线、驾驶员膝盖附近的保险丝盒盖未固定、左侧后视镜调节器失灵、中控锁故障影响车门开启、车身锈蚀严重、车顶内衬仅用订书钉固定、车门框仅用胶带粘合，以及提车时车辆似乎已超过例行保养期限。
该公司的回复敷衍了事，缺乏责任感，大多数问题都被反复归咎于“外观问题”或“考虑到这是一辆经济型车辆，这些问题在所难免”。他们提供的唯一解决方案是允许我提前归还未使用的天数，但这在节假日高峰期且没有替代车辆的情况下根本行不通。因此，由于对车辆状况的担忧，我们不得不更改了旅行计划。
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