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Zach Y
Dishonest, Bait and Switch, Misrepresentation of Services
DASA Spa on the Riverwalk的点评
点评：We visited in July and unfortunately had a disappointing experience. The service we received did not take place in the spa setting as clearly advertised on their website. Instead, it was held in a disheveled hotel meeting room, which lacked the spa atmosphere we were expecting and paying for.
There appears to be an ongoing water leak issue in their main facility, which we were not informed about until we got there. According to the manager, this problem has been going on for several months, and other reviews suggest it may have started a couple years ago. I have empathy for an emergency, I do not have empathy for dishonestly or misrepresentation of services.
The temporary setup was far from clean or calming. There were dirty towels piled up in corners of the room, furniture was disorganized, and the space felt chaotic. One of the massage techs used the restroom and flushed a toilet just a few feet away from us while we were still lying down after our massage. My wife and I both agreed it was the most unusual and uncomfortable massage experience we’ve ever had.
We understand that things happen, but customers deserve to be informed about major changes to the experience before arriving. There were no robes, no spa ambiance, and no real opportunity to relax. It felt more like a bait-and-switch than a professional spa service. They will not tell you any of this until you arrive, at which time there is a 50% cancellation fee.
I also noticed some of the 5-star reviews were made by employees - I would highly recommend going elsewhere. Spa management, feel free to respond to my email or reach out at any time, i'd love to have a chat about our experience. Dishonesty via bait and switch is a losing strategy.
There appears to be an ongoing water leak issue in their main facility, which we were not informed about until we got there. According to the manager, this problem has been going on for several months, and other reviews suggest it may have started a couple years ago. I have empathy for an emergency, I do not have empathy for dishonestly or misrepresentation of services.
The temporary setup was far from clean or calming. There were dirty towels piled up in corners of the room, furniture was disorganized, and the space felt chaotic. One of the massage techs used the restroom and flushed a toilet just a few feet away from us while we were still lying down after our massage. My wife and I both agreed it was the most unusual and uncomfortable massage experience we’ve ever had.
We understand that things happen, but customers deserve to be informed about major changes to the experience before arriving. There were no robes, no spa ambiance, and no real opportunity to relax. It felt more like a bait-and-switch than a professional spa service. They will not tell you any of this until you arrive, at which time there is a 50% cancellation fee.
I also noticed some of the 5-star reviews were made by employees - I would highly recommend going elsewhere. Spa management, feel free to respond to my email or reach out at any time, i'd love to have a chat about our experience. Dishonesty via bait and switch is a losing strategy.
翻译：我们七月份去了那里，但不幸的是，体验非常令人失望。我们体验到的服务并非在他们网站上明确宣传的水疗中心进行。相反，服务是在一间凌乱的酒店会议室里进行的，完全没有我们期待和付费享受的水疗氛围。
他们的主楼似乎一直存在漏水问题，我们直到到达那里才被告知。据经理说，这个问题已经持续了几个月，其他评论也表明它可能在几年前就开始了。我对紧急情况感同身受，但对不诚实或虚假的服务描述却毫无同情心。
临时搭建的设施既不干净，也让人感到不安。房间角落里堆满了脏毛巾，家具杂乱无章，整个空间感觉很混乱。按摩结束后，我们正躺着，一位按摩师竟然去洗手间冲了离我们几英尺远的马桶里的水。我和妻子都认为这是我们经历过的最不寻常、最不舒服的按摩体验。
我们理解这种情况会发生，但顾客应该在抵达前被告知体验的重大变化。没有浴袍，没有水疗氛围，也没有真正放松的机会。感觉更像是一种诱饵式的推销，而不是专业的水疗服务。他们不会在你到达之前告诉你这些，而且到时候还要收取50%的取消费。
我还注意到一些五星好评是由员工给出的——我强烈建议你去其他地方。水疗中心的管理人员，请随时回复我的电子邮件或联系我，我很乐意和你聊聊我们的体验。通过诱饵式推销来欺骗顾客是一种失败的策略。
他们的主楼似乎一直存在漏水问题，我们直到到达那里才被告知。据经理说，这个问题已经持续了几个月，其他评论也表明它可能在几年前就开始了。我对紧急情况感同身受，但对不诚实或虚假的服务描述却毫无同情心。
临时搭建的设施既不干净，也让人感到不安。房间角落里堆满了脏毛巾，家具杂乱无章，整个空间感觉很混乱。按摩结束后，我们正躺着，一位按摩师竟然去洗手间冲了离我们几英尺远的马桶里的水。我和妻子都认为这是我们经历过的最不寻常、最不舒服的按摩体验。
我们理解这种情况会发生，但顾客应该在抵达前被告知体验的重大变化。没有浴袍，没有水疗氛围，也没有真正放松的机会。感觉更像是一种诱饵式的推销，而不是专业的水疗服务。他们不会在你到达之前告诉你这些，而且到时候还要收取50%的取消费。
我还注意到一些五星好评是由员工给出的——我强烈建议你去其他地方。水疗中心的管理人员，请随时回复我的电子邮件或联系我，我很乐意和你聊聊我们的体验。通过诱饵式推销来欺骗顾客是一种失败的策略。
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