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Extremely Bad Experience – DO NOT USE KANGAROO VANS
Kangaroo Cabs的点评
点评：This was one of the worst and most disappointing transport experiences we have ever faced in Sri Lanka. What happened with Kangaroo Cabs / Kangaroo Vans is completely unacceptable and shameful.
We booked a Kangaroo Van (KDH) through their official website and were asked to pay 50% advance payment, which we paid without delay, trusting the company. Only after taking our money, they informed us of the real situation.
Instead of the van we booked and paid for, they sent a car, which was clearly not suitable or sufficient for our group. When we questioned this, the driver casually said there would be a refund. Later, management called and completely changed the story.
We were then told:
• There are no vans available
• Their system shows an error
• No refund is possible, even though they failed to provide the service we booked and paid for
This is extremely unprofessional and dishonest. If there were no vans available, they should have clearly stated this BEFORE accepting payment, not after collecting money and putting customers in a helpless situation.
What makes this even more painful is that we are Sri Lankans. It is shameful and sad to be treated this way by people from our own country. If this is how locals are treated, what kind of experience would a foreigner have? This kind of behavior seriously damages Sri Lanka’s image and tourism reputation.
Taking advance payments, failing to provide the booked vehicle, and then refusing refunds is completely unacceptable. There was no responsibility, no transparency, and no customer care.
⚠️ Strong warning to everyone:
DO NOT book Kangaroo Vans. Do not trust their website bookings or advance payment requests. This experience caused unnecessary stress, frustration, and embarrassment after a long journey.
Very bad service. Very poor management. Shameful behavior.
I would never recommend Kangaroo Vans to anyone — locals or foreigners.
We booked a Kangaroo Van (KDH) through their official website and were asked to pay 50% advance payment, which we paid without delay, trusting the company. Only after taking our money, they informed us of the real situation.
Instead of the van we booked and paid for, they sent a car, which was clearly not suitable or sufficient for our group. When we questioned this, the driver casually said there would be a refund. Later, management called and completely changed the story.
We were then told:
• There are no vans available
• Their system shows an error
• No refund is possible, even though they failed to provide the service we booked and paid for
This is extremely unprofessional and dishonest. If there were no vans available, they should have clearly stated this BEFORE accepting payment, not after collecting money and putting customers in a helpless situation.
What makes this even more painful is that we are Sri Lankans. It is shameful and sad to be treated this way by people from our own country. If this is how locals are treated, what kind of experience would a foreigner have? This kind of behavior seriously damages Sri Lanka’s image and tourism reputation.
Taking advance payments, failing to provide the booked vehicle, and then refusing refunds is completely unacceptable. There was no responsibility, no transparency, and no customer care.
⚠️ Strong warning to everyone:
DO NOT book Kangaroo Vans. Do not trust their website bookings or advance payment requests. This experience caused unnecessary stress, frustration, and embarrassment after a long journey.
Very bad service. Very poor management. Shameful behavior.
I would never recommend Kangaroo Vans to anyone — locals or foreigners.
翻译：这是我们迄今为止在斯里兰卡遇到的最糟糕、最令人失望的交通体验之一。Kangaroo Cabs/Kangaroo Vans 的所作所为完全不可接受，令人羞耻。
我们通过他们的官方网站预订了一辆 Kangaroo Van (KDH)，并被要求支付 50% 的预付款。出于对公司的信任，我们毫不犹豫地支付了这笔款项。然而，在收到我们的钱之后，他们才告知我们真实情况。
他们并没有派我们预订并付款的面包车，而是派来了一辆轿车，这辆车显然不适合我们一行人。当我们提出质疑时，司机轻描淡写地说会退款。之后，管理层打电话来，却完全改变了说法。
他们告诉我们：
• 没有可用的面包车
• 他们的系统显示错误
• 即使他们没有提供我们预订并付款的服务，也无法退款
这种做法极其不专业，而且非常不诚实。如果没有车，他们应该在收款前就明确说明，而不是收了钱之后才告知，让顾客陷入困境。
更令人痛心的是，我们是斯里兰卡人。被自己国家的人这样对待，实在令人羞耻和悲哀。如果本地人都受到这样的待遇，外国人又会作何感想？这种行为严重损害了斯里兰卡的形象和旅游声誉。
收取预付款，却未能提供预订车辆，还拒绝退款，这是完全不可接受的。他们毫无责任感，缺乏透明度，也丝毫不关心客户。
⚠️ 强烈警告：
千万不要预订 Kangaroo Vans 的服务。不要相信他们的网站预订或预付款要求。这次经历让我们在长途旅行后倍感压力、沮丧和尴尬。
服务极差，管理混乱，行为令人不齿。
我绝不会向任何人推荐 Kangaroo Vans——无论是本地人还是外国人。
我们通过他们的官方网站预订了一辆 Kangaroo Van (KDH)，并被要求支付 50% 的预付款。出于对公司的信任，我们毫不犹豫地支付了这笔款项。然而，在收到我们的钱之后，他们才告知我们真实情况。
他们并没有派我们预订并付款的面包车，而是派来了一辆轿车，这辆车显然不适合我们一行人。当我们提出质疑时，司机轻描淡写地说会退款。之后，管理层打电话来，却完全改变了说法。
他们告诉我们：
• 没有可用的面包车
• 他们的系统显示错误
• 即使他们没有提供我们预订并付款的服务，也无法退款
这种做法极其不专业，而且非常不诚实。如果没有车，他们应该在收款前就明确说明，而不是收了钱之后才告知，让顾客陷入困境。
更令人痛心的是，我们是斯里兰卡人。被自己国家的人这样对待，实在令人羞耻和悲哀。如果本地人都受到这样的待遇，外国人又会作何感想？这种行为严重损害了斯里兰卡的形象和旅游声誉。
收取预付款，却未能提供预订车辆，还拒绝退款，这是完全不可接受的。他们毫无责任感，缺乏透明度，也丝毫不关心客户。
⚠️ 强烈警告：
千万不要预订 Kangaroo Vans 的服务。不要相信他们的网站预订或预付款要求。这次经历让我们在长途旅行后倍感压力、沮丧和尴尬。
服务极差，管理混乱，行为令人不齿。
我绝不会向任何人推荐 Kangaroo Vans——无论是本地人还是外国人。
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