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7 Years, 11 Cancellations, and No Refund: A Monumental Disappointment
Virgin Balloon Flights - Wadhurst的点评
点评：This review is a warning to anyone considering a Virgin Balloon Flight voucher as a gift. My wife bought me this voucher 7 years ago for my 50th birthday. It was a thoughtful present that has turned into a source of frustration and disappointment.
After 11 separate bookings were cancelled by Virgin over the years—often at the last minute—we finally gave up. We ended up taking a flight with a different company while on holiday in Morocco last year, which was an incredible experience and everything we had hoped for.
We then contacted Virgin to request a refund, as it was clear their service was unreliable and we had lost all faith. The response from their customer service team, specifically from Lynn Mackleston, was shocking. Instead of an apology for the multiple cancellations over 7 years, we were essentially told our voucher was expired. They noted our last booking was in July 2023, and although they had kindly given us a "complimentary" 4-month extension in January 2024, we had not used it.
The final insult? We were offered new vouchers, but only if we paid a £65.00 fee per voucher. They stated clearly, "we do not offer refunds or exchanges for expired vouchers." This is a company that repeatedly failed to deliver a service over a period of seven years, then blames the customer for not being able to use a voucher that was repeatedly made unusable. The lack of accountability is astounding.
This company took our money and failed to deliver, turning a wonderful gift into a frustrating ordeal. Do not waste your money. Look for a more reliable, customer-focused company.
After 11 separate bookings were cancelled by Virgin over the years—often at the last minute—we finally gave up. We ended up taking a flight with a different company while on holiday in Morocco last year, which was an incredible experience and everything we had hoped for.
We then contacted Virgin to request a refund, as it was clear their service was unreliable and we had lost all faith. The response from their customer service team, specifically from Lynn Mackleston, was shocking. Instead of an apology for the multiple cancellations over 7 years, we were essentially told our voucher was expired. They noted our last booking was in July 2023, and although they had kindly given us a "complimentary" 4-month extension in January 2024, we had not used it.
The final insult? We were offered new vouchers, but only if we paid a £65.00 fee per voucher. They stated clearly, "we do not offer refunds or exchanges for expired vouchers." This is a company that repeatedly failed to deliver a service over a period of seven years, then blames the customer for not being able to use a voucher that was repeatedly made unusable. The lack of accountability is astounding.
This company took our money and failed to deliver, turning a wonderful gift into a frustrating ordeal. Do not waste your money. Look for a more reliable, customer-focused company.
翻译：这篇评论对于那些想把维珍热气球飞行券当作礼物的人来说是个警告。七年前，我妻子给我买了这张券，作为我50岁生日的礼物。这本来是一份贴心的礼物，却最终变成了令人沮丧和失望的根源。
多年来，维珍航空取消了11次预订，而且经常是在最后一刻，我们最终放弃了。去年去摩洛哥度假时，我们最终选择了另一家公司的航班，那是一次难以置信的体验，完全符合我们的期望。
之后，我们联系了维珍航空，要求退款，因为他们的服务显然不可靠，我们已经完全失去了信心。但他们客服团队，尤其是Lynn Mackleston的回复令人震惊。他们没有为我们7年来多次取消航班道歉，反而告诉我们，我们的优惠券已经过期了。他们注意到我们上次预订是在2023年7月，虽然他们在2024年1月好心地给了我们“免费”的4个月延期，但我们至今未使用。
最令人气愤的是？他们给了我们新的优惠券，但每张优惠券必须支付65英镑的费用。他们明确表示：“过期优惠券不予退款或换货。” 这家公司在七年的时间里屡次未能提供服务，却将无法使用的优惠券归咎于客户。这种缺乏问责的做法令人震惊。
这家公司收了我们的钱却拒不兑现，把一份美好的礼物变成了令人沮丧的折磨。不要浪费你的钱。寻找一家更可靠、更以客户为中心的公司。
多年来，维珍航空取消了11次预订，而且经常是在最后一刻，我们最终放弃了。去年去摩洛哥度假时，我们最终选择了另一家公司的航班，那是一次难以置信的体验，完全符合我们的期望。
之后，我们联系了维珍航空，要求退款，因为他们的服务显然不可靠，我们已经完全失去了信心。但他们客服团队，尤其是Lynn Mackleston的回复令人震惊。他们没有为我们7年来多次取消航班道歉，反而告诉我们，我们的优惠券已经过期了。他们注意到我们上次预订是在2023年7月，虽然他们在2024年1月好心地给了我们“免费”的4个月延期，但我们至今未使用。
最令人气愤的是？他们给了我们新的优惠券，但每张优惠券必须支付65英镑的费用。他们明确表示：“过期优惠券不予退款或换货。” 这家公司在七年的时间里屡次未能提供服务，却将无法使用的优惠券归咎于客户。这种缺乏问责的做法令人震惊。
这家公司收了我们的钱却拒不兑现，把一份美好的礼物变成了令人沮丧的折磨。不要浪费你的钱。寻找一家更可靠、更以客户为中心的公司。
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