下载App
资质规则
旅行
账户
steve-s-2020a
Good diving. Terrible communication and customer service
Hydrovius Diving Center的点评
点评：The good: The operation is safe, efficient and friendly. I dived four WWII wrecks in four dives, and they took me out even when I was the only paying customer. Many dive shops would have canceled, leaving customers stranded.
The bad: Communication was a mess. When I first contacted them, I explained that I was traveling to Leros specifically for 3 days of scuba diving and that I needed at least two days notice to arrange lodging and ferry transport.
Emails went unanswered for days and some were never answered at all. Phone calls were useless — the owner’s daughter rarely knew anything and promised call‑backs that never happened. I was later told by the owner’s daughter that they are sometimes “too busy” to reply. Because of this, I ended up paying late‑cancellation fees for hotel and ferry when they informed me the night before travel that diving was canceled for at least a week due to weather.
When the trip was rescheduled, I again requested three consecutive dive days (Tuesday–Thursday) and asked about the first day’s dive time, as well as whether I could leave my bags at the shop to avoid dragging them up a long hill to my hotel 1 km away. These questions were never answered, which made planning lodging and ferry travel unnecessarily complicated. I finally received the dive time at 20:00 the night before. It turned out to be in the afternoon. Had I known earlier, I could have arrived that morning and not paid for a hotel I didn’t need.
Upon arriving in Leros, I expressed my frustration. Kostas the owner confirmed I was already scheduled for Thursday, so clearly they got my email but never bothered to tell me.
Then on Wednesday afternoon Kostas suddenly said "sorry but on Thursday we are taking a group to the same 2 wrecks you already did I’m sure you don’t want to do those again". No, I don’t. So yet again I wasted another night in a hotel because I expected to dive on Thursday as promised and wasn't told of the cancelation until the last minute.
Good diving. Terrible communication and customer service which cost me time, money, inconvenience, multiple extra hotel nights and 2 lost dives.
The bad: Communication was a mess. When I first contacted them, I explained that I was traveling to Leros specifically for 3 days of scuba diving and that I needed at least two days notice to arrange lodging and ferry transport.
Emails went unanswered for days and some were never answered at all. Phone calls were useless — the owner’s daughter rarely knew anything and promised call‑backs that never happened. I was later told by the owner’s daughter that they are sometimes “too busy” to reply. Because of this, I ended up paying late‑cancellation fees for hotel and ferry when they informed me the night before travel that diving was canceled for at least a week due to weather.
When the trip was rescheduled, I again requested three consecutive dive days (Tuesday–Thursday) and asked about the first day’s dive time, as well as whether I could leave my bags at the shop to avoid dragging them up a long hill to my hotel 1 km away. These questions were never answered, which made planning lodging and ferry travel unnecessarily complicated. I finally received the dive time at 20:00 the night before. It turned out to be in the afternoon. Had I known earlier, I could have arrived that morning and not paid for a hotel I didn’t need.
Upon arriving in Leros, I expressed my frustration. Kostas the owner confirmed I was already scheduled for Thursday, so clearly they got my email but never bothered to tell me.
Then on Wednesday afternoon Kostas suddenly said "sorry but on Thursday we are taking a group to the same 2 wrecks you already did I’m sure you don’t want to do those again". No, I don’t. So yet again I wasted another night in a hotel because I expected to dive on Thursday as promised and wasn't told of the cancelation until the last minute.
Good diving. Terrible communication and customer service which cost me time, money, inconvenience, multiple extra hotel nights and 2 lost dives.
翻译：优点：服务安全、高效且贴心。我先后四次潜水，探访了四处二战时期的沉船遗迹。即便当时只有我一位付费顾客，他们依然带我下潜。换作其他潜水店，很可能就会取消行程，让顾客陷入进退两难的境地。
缺点：沟通方面一团糟。我最初联系他们时曾说明，自己是专程为了进行三天的潜水活动才前往莱罗斯岛的，因此需要至少两天的提前通知时间以便安排住宿和轮渡交通。邮件好几天都得不到回复，有些甚至根本无人应答。打电话也毫无用处——业主的女儿几乎什么都不清楚，虽然承诺会回电，但始终没有兑现。后来，业主的女儿告诉我，他们有时“太忙”而无暇回复。正因如此，当他们在出行前一夜通知我因天气原因潜水活动至少要取消一周时，我不得不支付酒店和渡轮的迟到取消费。
后来行程重新安排时，。我再次申请了连续三天的潜水安排（周二至周四），并询问了第一天的潜水时间，还问能否把行李留在店里，这样就不用拖着行李爬上长长的坡路去1公里外的酒店。这些问题始终没有得到答复，这使得我安排住宿和渡轮行程变得异常复杂。直到潜水前一天晚上20点，我才终于得知潜水时间。结果那天是下午潜水。要是我早知道的话……我本可以那天早上抵达，这样就不用为根本用不上的酒店付费了。
到达莱罗斯岛后，我表达了自己的不满。老板科斯塔斯确认说，我的预约日期确实是周四，显然他们收到了我的邮件，却懒得通知我一声。
后来在周三下午，科斯塔斯突然说道：“很抱歉，周四我们要带一个团去潜水，地点就是您已经去过的那两处沉船处。我相信您肯定不想再去了吧。” 没错，我不想再去了。我又在酒店里白白浪费了一晚，因为我原以为会如承诺的那样在周四进行潜水，结果直到最后一刻才被告知行程取消。
潜水体验倒是不错。但沟通与客户服务实在糟糕透顶，这让我损失了时间、金钱，带来了诸多不便，还不得不额外住了一晚酒店，甚至错过了两次潜水机会。
缺点：沟通方面一团糟。我最初联系他们时曾说明，自己是专程为了进行三天的潜水活动才前往莱罗斯岛的，因此需要至少两天的提前通知时间以便安排住宿和轮渡交通。邮件好几天都得不到回复，有些甚至根本无人应答。打电话也毫无用处——业主的女儿几乎什么都不清楚，虽然承诺会回电，但始终没有兑现。后来，业主的女儿告诉我，他们有时“太忙”而无暇回复。正因如此，当他们在出行前一夜通知我因天气原因潜水活动至少要取消一周时，我不得不支付酒店和渡轮的迟到取消费。
后来行程重新安排时，。我再次申请了连续三天的潜水安排（周二至周四），并询问了第一天的潜水时间，还问能否把行李留在店里，这样就不用拖着行李爬上长长的坡路去1公里外的酒店。这些问题始终没有得到答复，这使得我安排住宿和渡轮行程变得异常复杂。直到潜水前一天晚上20点，我才终于得知潜水时间。结果那天是下午潜水。要是我早知道的话……我本可以那天早上抵达，这样就不用为根本用不上的酒店付费了。
到达莱罗斯岛后，我表达了自己的不满。老板科斯塔斯确认说，我的预约日期确实是周四，显然他们收到了我的邮件，却懒得通知我一声。
后来在周三下午，科斯塔斯突然说道：“很抱歉，周四我们要带一个团去潜水，地点就是您已经去过的那两处沉船处。我相信您肯定不想再去了吧。” 没错，我不想再去了。我又在酒店里白白浪费了一晚，因为我原以为会如承诺的那样在周四进行潜水，结果直到最后一刻才被告知行程取消。
潜水体验倒是不错。但沟通与客户服务实在糟糕透顶，这让我损失了时间、金钱，带来了诸多不便，还不得不额外住了一晚酒店，甚至错过了两次潜水机会。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
