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Bannatyne Health Club & Spa - Peterborough的点评
点评：Very disappointing experience due to poor customer service at reception.
I was visiting on a guest pass that had been given to me as a gift, and I was genuinely considering joining after using the facilities. Unfortunately, the attitude of the reception staff completely put me off.
Two members of staff were extremely rude, unwelcoming, and dismissive — no smile, no greeting, and no basic courtesy. Their behaviour was so uncomfortable that I had to ask another staff member for their names, which I believe were Siobhan and Becky/Rebecca.
This was especially disappointing because the sales consultant I spoke to later was absolutely lovely — polite, informative, showed me around, and answered all my questions professionally. Sadly, the poor front-of-house experience overshadowed everything else.
First impressions matter, and in this case, they cost the business a potential new member. I will not be returning.
I was visiting on a guest pass that had been given to me as a gift, and I was genuinely considering joining after using the facilities. Unfortunately, the attitude of the reception staff completely put me off.
Two members of staff were extremely rude, unwelcoming, and dismissive — no smile, no greeting, and no basic courtesy. Their behaviour was so uncomfortable that I had to ask another staff member for their names, which I believe were Siobhan and Becky/Rebecca.
This was especially disappointing because the sales consultant I spoke to later was absolutely lovely — polite, informative, showed me around, and answered all my questions professionally. Sadly, the poor front-of-house experience overshadowed everything else.
First impressions matter, and in this case, they cost the business a potential new member. I will not be returning.
翻译：前台糟糕的客户服务让我非常失望。
我持别人赠送的访客通行证前来参观，体验过这里的设施后，我真的考虑过加入会员。可惜的是，前台工作人员的态度让我彻底打消了念头。
两位工作人员极其粗鲁、冷漠、傲慢——没有笑容，没有问候，连基本的礼貌都没有。她们的行为让我非常不舒服，我不得不向另一位工作人员询问她们的名字，我记得她们好像是Siobhan和Becky/Rebecca。
尤其令人失望的是，我后来遇到的销售顾问非常友善——礼貌周到，知识渊博，带我参观了会所，并专业地回答了我的所有问题。可惜的是，糟糕的前台服务掩盖了其他一切。
第一印象至关重要，而这次糟糕的第一印象让这家公司失去了一位潜在的新会员。我不会再来了。
我持别人赠送的访客通行证前来参观，体验过这里的设施后，我真的考虑过加入会员。可惜的是，前台工作人员的态度让我彻底打消了念头。
两位工作人员极其粗鲁、冷漠、傲慢——没有笑容，没有问候，连基本的礼貌都没有。她们的行为让我非常不舒服，我不得不向另一位工作人员询问她们的名字，我记得她们好像是Siobhan和Becky/Rebecca。
尤其令人失望的是，我后来遇到的销售顾问非常友善——礼貌周到，知识渊博，带我参观了会所，并专业地回答了我的所有问题。可惜的是，糟糕的前台服务掩盖了其他一切。
第一印象至关重要，而这次糟糕的第一印象让这家公司失去了一位潜在的新会员。我不会再来了。
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