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Tina T
Bannantyne Stress Spa - Mansfield
Bannatyne Health Club & Spa - Mansfield的点评
点评：DO NOT BOOK A TREATMENT HERE
Last November I decided to treat myself to a VIP Ritual - Sonic Energy & Elemis Enhanced Facial. (Booked via Klarna - book now pay in 30 days)
Unfortunately I had to cancel this due to personal reasons. I did explain the reason on the phone to one of the therapists.
I asked for a confirmation email of the cancellation which was done several days prior to my appointment date.
I thought this would then be automatically cancelled off with Klarna, however, on Christmas Eve I received an email from Klarna to say my Bannantyne payment was overdue! I was shocked!!! I phoned Klarna straight away and sent them the confirmation email from the Spa. The Klarna agent told me that Bannantyne had to confirm the cancellation their end, I immediately phoned Bannantyne Mansfield and was told that the Spa Manager couldn’t authorise my Klarna refund and the administrative person was on leave until after the Christmas period, the person I spoke to said that the Spa Manager had advised sending an email to the general manager (Martin) which I did and have not received a response!
I have phoned several times and Martin is always in a meeting and hasn’t tried to phone me back once!
OR I’m fobbed off being told he’s not in on that day! This has caused me so much stress!
I have tried to email Bannantyne Customer Service and have received a few emails back saying that there is a temporary problem delivering my message!!!!!!
I have tried phoning the main Bannantyne customer service number on various days/times and I get an automated message saying “this persons phone is switched off”
This is awful customer service.
I have had to pay £109 for a treatment I haven’t received I haven’t had any response from the general manager.
Absolutely disgusted how a company can treat people this way.
Last November I decided to treat myself to a VIP Ritual - Sonic Energy & Elemis Enhanced Facial. (Booked via Klarna - book now pay in 30 days)
Unfortunately I had to cancel this due to personal reasons. I did explain the reason on the phone to one of the therapists.
I asked for a confirmation email of the cancellation which was done several days prior to my appointment date.
I thought this would then be automatically cancelled off with Klarna, however, on Christmas Eve I received an email from Klarna to say my Bannantyne payment was overdue! I was shocked!!! I phoned Klarna straight away and sent them the confirmation email from the Spa. The Klarna agent told me that Bannantyne had to confirm the cancellation their end, I immediately phoned Bannantyne Mansfield and was told that the Spa Manager couldn’t authorise my Klarna refund and the administrative person was on leave until after the Christmas period, the person I spoke to said that the Spa Manager had advised sending an email to the general manager (Martin) which I did and have not received a response!
I have phoned several times and Martin is always in a meeting and hasn’t tried to phone me back once!
OR I’m fobbed off being told he’s not in on that day! This has caused me so much stress!
I have tried to email Bannantyne Customer Service and have received a few emails back saying that there is a temporary problem delivering my message!!!!!!
I have tried phoning the main Bannantyne customer service number on various days/times and I get an automated message saying “this persons phone is switched off”
This is awful customer service.
I have had to pay £109 for a treatment I haven’t received I haven’t had any response from the general manager.
Absolutely disgusted how a company can treat people this way.
翻译：请勿在此预订护理
去年十一月，我决定犒劳自己，体验一下VIP护理——声波能量焕肤+Elemis精华面部护理。（通过Klarna预订，30天后付款）
很遗憾，由于个人原因，我不得不取消预约。我已在电话中向一位理疗师解释了原因。
我要求在预约日期前几天发送一封取消确认邮件。
我以为Klarna会自动取消，然而，平安夜那天，我却收到Klarna的邮件，说我的Bannantyne付款逾期了！我简直震惊了！！！我立即致电Klarna，并把水疗中心的确认邮件发给了他们。 Klarna的客服人员告诉我，Bannantyne需要确认取消订单。我立即致电Bannantyne Mansfield，被告知水疗中心经理无法授权我的Klarna退款，而行政人员休假到圣诞节后。我联系的客服人员说，水疗中心经理建议我给总经理（Martin）发邮件，我已经发了，但至今没有收到回复！
我打了好几次电话，Martin总是在开会，一次都没回过我电话！
或者他们敷衍我，说他当天不在！这让我非常焦虑！
我尝试给Bannantyne客服发邮件，但收到的回复都是说我的邮件暂时无法送达！
我尝试在不同的时间拨打Bannantyne客服总机，但每次都听到自动语音提示“此人电话已关机”。
这客服服务太差劲了。
我被收取了109英镑，却没有接受任何治疗，而且总经理也没有任何回应。
一家公司竟然这样对待顾客，真是令人作呕。
去年十一月，我决定犒劳自己，体验一下VIP护理——声波能量焕肤+Elemis精华面部护理。（通过Klarna预订，30天后付款）
很遗憾，由于个人原因，我不得不取消预约。我已在电话中向一位理疗师解释了原因。
我要求在预约日期前几天发送一封取消确认邮件。
我以为Klarna会自动取消，然而，平安夜那天，我却收到Klarna的邮件，说我的Bannantyne付款逾期了！我简直震惊了！！！我立即致电Klarna，并把水疗中心的确认邮件发给了他们。 Klarna的客服人员告诉我，Bannantyne需要确认取消订单。我立即致电Bannantyne Mansfield，被告知水疗中心经理无法授权我的Klarna退款，而行政人员休假到圣诞节后。我联系的客服人员说，水疗中心经理建议我给总经理（Martin）发邮件，我已经发了，但至今没有收到回复！
我打了好几次电话，Martin总是在开会，一次都没回过我电话！
或者他们敷衍我，说他当天不在！这让我非常焦虑！
我尝试给Bannantyne客服发邮件，但收到的回复都是说我的邮件暂时无法送达！
我尝试在不同的时间拨打Bannantyne客服总机，但每次都听到自动语音提示“此人电话已关机”。
这客服服务太差劲了。
我被收取了109英镑，却没有接受任何治疗，而且总经理也没有任何回应。
一家公司竟然这样对待顾客，真是令人作呕。
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