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Don’t go if you’re with a large group and need ADA seating
Medieval Times Dinner & Tournament的点评
点评：Our group of 13 purchased tickets in advance, and during the booking process we clearly indicated that we required one ADA ticket for a member of our party who uses a wheelchair. At no point during the purchase process were we informed that this would result in our group being separated.
Upon arrival, our friend was issued two ADA seats in a separate location away from the rest of our group, with only her boyfriend permitted to sit with her. This arrangement was not communicated ahead of time. As the show was beginning, we were left standing and trying to resolve the situation in front of other guests and children, which was both embarrassing and stressful.
After speaking with staff, we were eventually allowed to sit in the ADA section with her; however, this meant the remainder of our group had to be separated and seated elsewhere. The situation could have been avoided with clearer communication and better coordination.
Additionally, our friend was not offered a drink while others around her were being served, which further contributed to her feeling overlooked and excluded.
This experience was disappointing, particularly because accessibility accommodations should not result in isolation or unequal service. We fully understand that seating layouts may have limitations, but those limitations should be clearly communicated at the time of booking so guests can plan accordingly.
We hope you will review your procedures for ADA seating and guest service to ensure future parties do not experience similar treatment.
Upon arrival, our friend was issued two ADA seats in a separate location away from the rest of our group, with only her boyfriend permitted to sit with her. This arrangement was not communicated ahead of time. As the show was beginning, we were left standing and trying to resolve the situation in front of other guests and children, which was both embarrassing and stressful.
After speaking with staff, we were eventually allowed to sit in the ADA section with her; however, this meant the remainder of our group had to be separated and seated elsewhere. The situation could have been avoided with clearer communication and better coordination.
Additionally, our friend was not offered a drink while others around her were being served, which further contributed to her feeling overlooked and excluded.
This experience was disappointing, particularly because accessibility accommodations should not result in isolation or unequal service. We fully understand that seating layouts may have limitations, but those limitations should be clearly communicated at the time of booking so guests can plan accordingly.
We hope you will review your procedures for ADA seating and guest service to ensure future parties do not experience similar treatment.
翻译：我们一行13人提前购票，在预订过程中，我们明确表示需要一张无障碍座位票，供我们团队中一位使用轮椅的成员使用。然而，在整个购票过程中，我们从未被告知这会导致我们团队被分开。
到达后，我们的朋友被安排在远离我们其他人的独立区域，只有她的男友可以陪同她。事先并未告知我们这一安排。演出开始后，我们只能站着，在其他观众和孩子面前努力解决这个问题，这让我们既尴尬又焦虑。
与工作人员沟通后，我们最终被允许和她一起坐在无障碍区域；然而，这意味着我们团队的其他成员不得不被分开，安排到其他地方就座。如果沟通更清晰、协调更好，这种情况本可以避免。
此外，当周围的人都得到了饮料时，我们的朋友却没有被提供，这让她感到被忽视和排斥。
这次经历令人失望，尤其因为无障碍设施不应导致客人被孤立或受到不公平服务。我们完全理解座位布局可能存在局限性，但这些局限性应在预订时明确告知，以便客人提前做好安排。
我们希望您能重新审视贵酒店的无障碍座位安排和客户服务流程，以确保未来的客人不会遇到类似情况。
到达后，我们的朋友被安排在远离我们其他人的独立区域，只有她的男友可以陪同她。事先并未告知我们这一安排。演出开始后，我们只能站着，在其他观众和孩子面前努力解决这个问题，这让我们既尴尬又焦虑。
与工作人员沟通后，我们最终被允许和她一起坐在无障碍区域；然而，这意味着我们团队的其他成员不得不被分开，安排到其他地方就座。如果沟通更清晰、协调更好，这种情况本可以避免。
此外，当周围的人都得到了饮料时，我们的朋友却没有被提供，这让她感到被忽视和排斥。
这次经历令人失望，尤其因为无障碍设施不应导致客人被孤立或受到不公平服务。我们完全理解座位布局可能存在局限性，但这些局限性应在预订时明确告知，以便客人提前做好安排。
我们希望您能重新审视贵酒店的无障碍座位安排和客户服务流程，以确保未来的客人不会遇到类似情况。
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