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Johannes126
Not good
Tropical Islands的点评
点评：We have just finished a two-day stay at Tropical Islands in Germany, and unfortunately we are extremely disappointed. This was our second visit. We came here last year and had a fantastic experience. We recommended Tropical Islands to family and friends and were really looking forward to coming back. Sadly, this year's visit was the complete opposite, and we will neither recommend it nor return.
We stayed at the campsite with our motorhome. The problems started as soon as we arrived. The campsite reception was unattended, and check-in was completely self-service. There was no staff to welcome us, show us where to go, or provide any information about the campsite. Instead, we had to figure everything out ourselves and even wait in line just to collect a map. It was a very poor first impression.
The pitch itself was fine, but the campsite felt like a ghost town. According to the website, brochures and signs, there should be a shop, a bistro and activity rentals. When we arrived, everything was closed "until further notice." No information had been provided before our arrival, and nothing was mentioned during check-in. We had planned to buy breakfast and dinner there, so we hadn't brought much food with us. As a result, we had no access to groceries or meals at the campsite. Advertising services that are unavailable is very misleading.
We also ate at the Asian restaurant, where we had a great experience last year. This time, however, it was extremely disappointing. We waited almost 20 minutes before anyone came to take our order, even though the restaurant was not busy. The food was bland and lacked flavor. The portions contained very little protein and were not worth the price. We also did not receive what we ordered, and simple things such as straws for the children's drinks were forgotten.
After finishing our meal, we waited a long time for the bill. After more than 15 minutes, we had to find a staff member ourselves to pay. It seemed that only two employees were working, which was clearly not enough. When we politely complained about the bland food and poor service, the employee simply shrugged his shoulders. No apology, no concern and no attempt to resolve the situation.
The biggest disappointment was for our children. We had promised them waffles, the indoor playground and the small cars in the evening. At 6:00 p.m., everything suddenly closed. The day before, these attractions had been open until 8:00 p.m., but this day they closed two hours earlier without any information or warning. Our children were extremely disappointed. Had we known, we would have planned our day differently.
Another frustrating issue was the €3 deposit system for cups and glasses in the cafés and bars. Paying a deposit is not the problem. The problem is that you have to stand in the same queue as customers ordering food and drinks just to return your cup. We waited more than 15 minutes simply to get our deposit back. Many customers buying food were allowed to go ahead, and even the staff agreed that the system was not working well.
What disappoints us the most is that we know how good Tropical Islands can be because we experienced it last year. This year, however, the quality has clearly declined in terms of service, information, restaurants, organisation and the overall guest experience. When you pay around €900 for a two-day stay, you expect so much more.
It is very sad to write this review because we used to recommend Tropical Islands to so many people. Unfortunately, after this visit, we can no longer do so. We sincerely hope you take this feedback seriously and restore the quality you once offered, because right now the experience simply does not match the price or the expectations created by your advertising.
We stayed at the campsite with our motorhome. The problems started as soon as we arrived. The campsite reception was unattended, and check-in was completely self-service. There was no staff to welcome us, show us where to go, or provide any information about the campsite. Instead, we had to figure everything out ourselves and even wait in line just to collect a map. It was a very poor first impression.
The pitch itself was fine, but the campsite felt like a ghost town. According to the website, brochures and signs, there should be a shop, a bistro and activity rentals. When we arrived, everything was closed "until further notice." No information had been provided before our arrival, and nothing was mentioned during check-in. We had planned to buy breakfast and dinner there, so we hadn't brought much food with us. As a result, we had no access to groceries or meals at the campsite. Advertising services that are unavailable is very misleading.
We also ate at the Asian restaurant, where we had a great experience last year. This time, however, it was extremely disappointing. We waited almost 20 minutes before anyone came to take our order, even though the restaurant was not busy. The food was bland and lacked flavor. The portions contained very little protein and were not worth the price. We also did not receive what we ordered, and simple things such as straws for the children's drinks were forgotten.
After finishing our meal, we waited a long time for the bill. After more than 15 minutes, we had to find a staff member ourselves to pay. It seemed that only two employees were working, which was clearly not enough. When we politely complained about the bland food and poor service, the employee simply shrugged his shoulders. No apology, no concern and no attempt to resolve the situation.
The biggest disappointment was for our children. We had promised them waffles, the indoor playground and the small cars in the evening. At 6:00 p.m., everything suddenly closed. The day before, these attractions had been open until 8:00 p.m., but this day they closed two hours earlier without any information or warning. Our children were extremely disappointed. Had we known, we would have planned our day differently.
Another frustrating issue was the €3 deposit system for cups and glasses in the cafés and bars. Paying a deposit is not the problem. The problem is that you have to stand in the same queue as customers ordering food and drinks just to return your cup. We waited more than 15 minutes simply to get our deposit back. Many customers buying food were allowed to go ahead, and even the staff agreed that the system was not working well.
What disappoints us the most is that we know how good Tropical Islands can be because we experienced it last year. This year, however, the quality has clearly declined in terms of service, information, restaurants, organisation and the overall guest experience. When you pay around €900 for a two-day stay, you expect so much more.
It is very sad to write this review because we used to recommend Tropical Islands to so many people. Unfortunately, after this visit, we can no longer do so. We sincerely hope you take this feedback seriously and restore the quality you once offered, because right now the experience simply does not match the price or the expectations created by your advertising.
翻译：我们刚刚在德国的热带岛屿度假村度过了两天的行程，遗憾的是，我们感到极其失望。这是我们第二次来访。去年我们来过一次，体验棒极了。我们还向家人和朋友推荐了这里，也一直盼着能再次造访。可惜，今年的体验却截然相反，我们既不会向他人推荐，也再也不会回来了。
我们驾驶房车住在露营地。问题从我们抵达的那一刻就开始了。露营地的前台无人值守，办理入住也完全是自助式的。没有工作人员来欢迎我们、指引方向或提供任何关于露营地的信息。我们不得不自己解决一切问题，甚至还要排队才能领取地图。这给人的第一印象相当糟糕。
露营场地本身倒还不错，但整个露营地宛如一座鬼城。根据网站、宣传册以及指示牌的描述，这里应该有一家商店、一家小餐馆以及可供租赁的各类活动器材。我们到达时，所有设施都“暂停开放，直至另行通知”。在我们抵达前没有任何相关通知，办理入住时也无人提及此事。我们原计划在那里购买早餐和晚餐，所以没带多少食物。结果就是，我们在露营地既买不到食品也吃不到饭。宣传那些根本无法使用的服务极具误导性。
我们还去了去年体验极佳的那家亚洲餐厅。不过这次……真是极其令人失望。尽管餐厅里并不拥挤，我们还是等了将近20分钟才有人来为我们点单。食物淡而无味，毫无风味可言。每份菜品中的蛋白质含量也极少，完全不值那个价格。我们点的东西也并没有如数送到，就连给孩子们喝饮料用的吸管这种简单的东西也被遗漏了。
用餐结束后，我们又等了很久才拿到账单。足足过了15分钟之后……我们必须自己去找工作人员来付款。当时似乎只有两名员工在工作，这显然远远不够。当我们礼貌地抱怨食物乏味以及服务糟糕时，那名员工只是耸了耸肩。既没有道歉，也没有表现出关心，更没有试图解决问题。
最让我们失望的是我们的孩子。我们答应过他们晚上可以吃华夫饼、玩室内游乐设施以及开小汽车。然而到了晚上6点，所有项目突然都关闭了。就在前一天……这些景点原本开放至晚上8点，但那天却在没有任何通知或警告的情况下提前两小时关门了。我们的孩子极为失望。倘若早知如此，我们就会重新安排当天的行程。
另一个令人头疼的问题是咖啡馆和酒吧里的杯具押金制度——需要支付3欧元的押金。支付押金本身倒不是问题，问题在于：为了归还杯子，你不得不和那些点餐买饮料的顾客排在同一条队伍中。我们等了15分钟以上才拿回押金。许多购买食品的顾客都能直接进去，就连工作人员也承认系统运转得并不良好。
最让我们失望的是，我们深知Tropical Islands其实可以有多出色——去年我们就曾有过绝佳的体验。然而今年，无论是服务、信息指引、餐饮品质、组织管理还是整体的游客体验，都明显有所下降。毕竟我们为两天的入住支付了约900欧元啊。你们理应得到更多。
写下这篇评论真的让人难过，因为我们过去常常向许多人推荐“热带岛屿”度假村。可惜，这次体验之后，我们再也无法这样做了。我们真心希望你们能认真对待这些反馈，重新恢复曾经的品质——因为目前的体验实在配不上其价格，也远远达不到广告宣传所营造的期望。
我们驾驶房车住在露营地。问题从我们抵达的那一刻就开始了。露营地的前台无人值守，办理入住也完全是自助式的。没有工作人员来欢迎我们、指引方向或提供任何关于露营地的信息。我们不得不自己解决一切问题，甚至还要排队才能领取地图。这给人的第一印象相当糟糕。
露营场地本身倒还不错，但整个露营地宛如一座鬼城。根据网站、宣传册以及指示牌的描述，这里应该有一家商店、一家小餐馆以及可供租赁的各类活动器材。我们到达时，所有设施都“暂停开放，直至另行通知”。在我们抵达前没有任何相关通知，办理入住时也无人提及此事。我们原计划在那里购买早餐和晚餐，所以没带多少食物。结果就是，我们在露营地既买不到食品也吃不到饭。宣传那些根本无法使用的服务极具误导性。
我们还去了去年体验极佳的那家亚洲餐厅。不过这次……真是极其令人失望。尽管餐厅里并不拥挤，我们还是等了将近20分钟才有人来为我们点单。食物淡而无味，毫无风味可言。每份菜品中的蛋白质含量也极少，完全不值那个价格。我们点的东西也并没有如数送到，就连给孩子们喝饮料用的吸管这种简单的东西也被遗漏了。
用餐结束后，我们又等了很久才拿到账单。足足过了15分钟之后……我们必须自己去找工作人员来付款。当时似乎只有两名员工在工作，这显然远远不够。当我们礼貌地抱怨食物乏味以及服务糟糕时，那名员工只是耸了耸肩。既没有道歉，也没有表现出关心，更没有试图解决问题。
最让我们失望的是我们的孩子。我们答应过他们晚上可以吃华夫饼、玩室内游乐设施以及开小汽车。然而到了晚上6点，所有项目突然都关闭了。就在前一天……这些景点原本开放至晚上8点，但那天却在没有任何通知或警告的情况下提前两小时关门了。我们的孩子极为失望。倘若早知如此，我们就会重新安排当天的行程。
另一个令人头疼的问题是咖啡馆和酒吧里的杯具押金制度——需要支付3欧元的押金。支付押金本身倒不是问题，问题在于：为了归还杯子，你不得不和那些点餐买饮料的顾客排在同一条队伍中。我们等了15分钟以上才拿回押金。许多购买食品的顾客都能直接进去，就连工作人员也承认系统运转得并不良好。
最让我们失望的是，我们深知Tropical Islands其实可以有多出色——去年我们就曾有过绝佳的体验。然而今年，无论是服务、信息指引、餐饮品质、组织管理还是整体的游客体验，都明显有所下降。毕竟我们为两天的入住支付了约900欧元啊。你们理应得到更多。
写下这篇评论真的让人难过，因为我们过去常常向许多人推荐“热带岛屿”度假村。可惜，这次体验之后，我们再也无法这样做了。我们真心希望你们能认真对待这些反馈，重新恢复曾经的品质——因为目前的体验实在配不上其价格，也远远达不到广告宣传所营造的期望。
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