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Pregnancy photoshoot worst experience.
Domaine des Aubineaux的点评
点评：Please see below formal complaint sent to the following parties without any response nor action as at today 17 august 2026.
reservation@saintaubinloisirs.com, sales@saintaubin.com, marketing@staubingroup.com, saintaubinrestaurant@saintaubinloisirs.com
On Tue, 7 Jul 2026, 00:07
6 July 2026
The Management / Mr. Anesh Dunhoo/Mr Guimbeau
Domaine des Aubineaux
Forest Side
Mauritius
Dear Sir/Madam,
I am writing to formally lodge a complaint regarding the appalling treatment my wife and I received from your receptionist during our pregnancy photoshoot today, Monday, 6th July 2026.
Domaine des Aubineaux has always held a special place in our hearts. It is an undeniably beautiful, magical estate, which is why we chose it to celebrate almost every major milestone in our lives—including our engagement, our wedding, and birthday. Naturally, we chose your venue once again to capture our journey into parenthood.
We booked a one-hour photoshoot starting at 10:17 AM. After meeting the receptionist and settling the payment, we proceeded with the shoot outside as it was sunny. From the very beginning, the receptionist’s approach was noticeably cold, but we chose to ignore it and focus on our day.
The situation deteriorated completely when we stepped inside for a few final photos at 10:13. Upon seeing us, the receptionist aggressively and rudely stated, "Zot lheur in fini dpi longtmps, zot bizin sorti." We were deeply shocked by her hostile and arrogant tone. My wife is 9 months pregnant; her movements are naturally slow, and we expected a minimum level of basic empathy and human courtesy. When we asked for one final photo, she responded with a dismissive, "Degazer missier mo manager lamem mo pou ggne problem."
By 10:30 AM, as we were finalizing, she approached us with even greater aggression and arrogance, shouting, "Zot p prend 2 3 photo dpi taler la mon dire zot, sorti! Mo p get zot, plis ki 3 4 foto zot p prend zot pu fer mw ggne problem r mo manager." to note that she was yelling for distress. I needed to raise my voice to match her tone to tell her more than 5 times "korek madam mon comprend pas bzn ou crier cmsa" to her to stop yelling.
I would like to emphasize that we were under no financial constraint or rush; in fact, because we love the Domaine so much, we were planning to have lunch at your restaurant afterward. Had we been informed politely that we had exceeded our time, we would have been more than happy to pay an extra fee for additional time.
At 11:30 AM, after packing our equipment, I approached the reception desk to calmly address the issue on her response to us. The receptionist showed absolute disrespect, refusing to make eye contact and continuing to fold napkins while I spoke. When asked why she had yelled at us, she responded defensively and arrogantly, saying, "Mon mank ou di respet, mon zour ou? Ki ou p cozer..." completely disregarding my attempts to speak as I repeatedly tried to say, "Madam, madam ecoute mw."
When I requested to speak with the manager, she dismissively told me to go downstairs to his office. Given that my wife is heavily pregnant and was deeply distressed by the confrontation, I could not leave her side to hunt for an office. When I asked for the manager's name (Mr. Anesh Dunhoo) to file a formal complaint, she mockingly and aggressively replied, "Ou lai mo ecrir li pou ou?"
We ultimately decided to walk away, feeling deeply angry, frustrated, and humiliated. A beautiful, magical milestone for our family was completely ruined by the unacceptable behavior of a single staff member representing your estate.
As loyal, returning clients, we are incredibly disappointed. We trust that you will take this matter seriously, investigate the receptionist’s behavior, and take the necessary disciplinary actions. We do not believe this reflects the standards of hospitality Domaine des Aubineaux stands for.
I have attached my 1hour photoshoot ticket and the pamplet where she wrote the name of the manager for your immediate review. I look forward to your prompt response regarding how this matter will be addressed.
reservation@saintaubinloisirs.com, sales@saintaubin.com, marketing@staubingroup.com, saintaubinrestaurant@saintaubinloisirs.com
On Tue, 7 Jul 2026, 00:07
6 July 2026
The Management / Mr. Anesh Dunhoo/Mr Guimbeau
Domaine des Aubineaux
Forest Side
Mauritius
Dear Sir/Madam,
I am writing to formally lodge a complaint regarding the appalling treatment my wife and I received from your receptionist during our pregnancy photoshoot today, Monday, 6th July 2026.
Domaine des Aubineaux has always held a special place in our hearts. It is an undeniably beautiful, magical estate, which is why we chose it to celebrate almost every major milestone in our lives—including our engagement, our wedding, and birthday. Naturally, we chose your venue once again to capture our journey into parenthood.
We booked a one-hour photoshoot starting at 10:17 AM. After meeting the receptionist and settling the payment, we proceeded with the shoot outside as it was sunny. From the very beginning, the receptionist’s approach was noticeably cold, but we chose to ignore it and focus on our day.
The situation deteriorated completely when we stepped inside for a few final photos at 10:13. Upon seeing us, the receptionist aggressively and rudely stated, "Zot lheur in fini dpi longtmps, zot bizin sorti." We were deeply shocked by her hostile and arrogant tone. My wife is 9 months pregnant; her movements are naturally slow, and we expected a minimum level of basic empathy and human courtesy. When we asked for one final photo, she responded with a dismissive, "Degazer missier mo manager lamem mo pou ggne problem."
By 10:30 AM, as we were finalizing, she approached us with even greater aggression and arrogance, shouting, "Zot p prend 2 3 photo dpi taler la mon dire zot, sorti! Mo p get zot, plis ki 3 4 foto zot p prend zot pu fer mw ggne problem r mo manager." to note that she was yelling for distress. I needed to raise my voice to match her tone to tell her more than 5 times "korek madam mon comprend pas bzn ou crier cmsa" to her to stop yelling.
I would like to emphasize that we were under no financial constraint or rush; in fact, because we love the Domaine so much, we were planning to have lunch at your restaurant afterward. Had we been informed politely that we had exceeded our time, we would have been more than happy to pay an extra fee for additional time.
At 11:30 AM, after packing our equipment, I approached the reception desk to calmly address the issue on her response to us. The receptionist showed absolute disrespect, refusing to make eye contact and continuing to fold napkins while I spoke. When asked why she had yelled at us, she responded defensively and arrogantly, saying, "Mon mank ou di respet, mon zour ou? Ki ou p cozer..." completely disregarding my attempts to speak as I repeatedly tried to say, "Madam, madam ecoute mw."
When I requested to speak with the manager, she dismissively told me to go downstairs to his office. Given that my wife is heavily pregnant and was deeply distressed by the confrontation, I could not leave her side to hunt for an office. When I asked for the manager's name (Mr. Anesh Dunhoo) to file a formal complaint, she mockingly and aggressively replied, "Ou lai mo ecrir li pou ou?"
We ultimately decided to walk away, feeling deeply angry, frustrated, and humiliated. A beautiful, magical milestone for our family was completely ruined by the unacceptable behavior of a single staff member representing your estate.
As loyal, returning clients, we are incredibly disappointed. We trust that you will take this matter seriously, investigate the receptionist’s behavior, and take the necessary disciplinary actions. We do not believe this reflects the standards of hospitality Domaine des Aubineaux stands for.
I have attached my 1hour photoshoot ticket and the pamplet where she wrote the name of the manager for your immediate review. I look forward to your prompt response regarding how this matter will be addressed.
翻译：请见下方发送给以下各方的正式投诉信。截至2026年8月17日，尚未收到任何回复或处理措施。
reservation@saintaubinloisirs.com, sales@saintaubin.com, marketing@staubingroup.com, saintaubinrestaurant@saintaubinloisirs.com
发送时间：2026年7月7日，凌晨00:07
2026年7月6日
致管理层/阿内什·邓胡先生/吉姆博先生
地址：Domaine des Aubineaux, Forest Side, 毛里求斯
敬启者：我写此信是为了正式投诉：今天，即2026年7月6日星期一，在我和妻子进行孕期写真拍摄期间，贵处的接待员给予了我们极其糟糕的对待。
Domaine des Aubineaux在我们心中始终占据着特殊的位置。那是一处美丽得令人陶醉、宛如仙境般的庄园，正因如此，我们才选择此处来庆祝人生中的每一个重要时刻——包括订婚、婚礼以及生日。自然而然地……我们再次选择了贵场地来记录我们成为父母的这一过程。
我们预约了从上午10点17分开始的一小时摄影服务。与接待员碰面并付清费用后，由于天气晴朗，我们便在户外开始拍摄。起初，接待员的态度明显冷淡，但我们决定不去理会，专心享受这一天的美好时光。
然而，当我们在10点13分走进室内拍摄最后几张照片时，情况彻底变糟了。看到我们后……接待员气势汹汹且粗鲁无礼地说道：“你们待得太久了，现在必须离开。”她那充满敌意与傲慢的语气让我们震惊不已。我的妻子已经怀孕9个月了，行动自然缓慢，我们本期望能得到最起码的体谅与礼貌对待。当我们请求再拍一张照片时，她漠不关心地回应道：“快走吧，先生，不然我经理会找我麻烦的。”
上午10点半左右，当我们即将结束拍摄时……她以更加凶悍和傲慢的态度朝我们走来，大喊道：“你们不许在这里拍照！听好了，马上离开！要是让你们拍了三四张照片，我的经理肯定会因此找我麻烦的。”需要注意的是，她当时是在因情绪激动而大喊。我不得不提高音量以与她的语调相匹配，反复五次以上对她说：“好的，女士，我听不懂您在说什么，请您别喊了。”才让她停止叫嚷。
我想强调一点：我们既没有任何经济上的限制，也并不着急；事实上……因为我们非常喜欢这家酒庄，原本计划游览结束后去贵餐厅用午餐。倘若有人客气地提醒我们已超出规定时间，我们绝对乐意支付额外费用以继续使用设施。
上午11点半，收拾好设备后，我走到接待处，心平气和地想就她对我们的回应提出疑问。然而那位接待员态度极其不敬：我说话时她始终拒绝与我眼神交流，还继续折纸巾。当被问及为何对我们大喊大叫时，她带着防御和傲慢的语气回应道：“你们难道不懂尊重人吗？你们算什么……”，完全无视我多次试图开口说“女士，请听我说”的努力。
当我要求与经理谈话时，她漫不经心地让我下楼去他的办公室。鉴于我的妻子身怀六甲，且因这场冲突而心烦意乱，我实在无法离开她身边去四处寻找办公室。当我询问经理的姓名（阿内什·邓胡先生）以便提出正式投诉时，她带着嘲讽与挑衅的语气回应道：“Ou lai mo ecrir li pou ou？”
最终，我们决定离开，心中充满了愤怒、沮丧与屈辱。对我们一家人而言本应是个美好而难忘的时刻，却因贵庄园内一名员工的恶劣行为而彻底毁掉了。
作为长期光顾的忠实客户，我们感到无比失望。希望贵方能重视此事。请调查该接待员的行为，并采取必要的纪律处分措施。我们认为这种行为完全不符合Domaine des Aubineaux所秉持的待客标准。
我已附上我购买的一小时摄影服务凭证，以及她在上面写下经理姓名的宣传册，供您立即审阅。期待您能尽快回复，告知将如何处理此事。
reservation@saintaubinloisirs.com, sales@saintaubin.com, marketing@staubingroup.com, saintaubinrestaurant@saintaubinloisirs.com
发送时间：2026年7月7日，凌晨00:07
2026年7月6日
致管理层/阿内什·邓胡先生/吉姆博先生
地址：Domaine des Aubineaux, Forest Side, 毛里求斯
敬启者：我写此信是为了正式投诉：今天，即2026年7月6日星期一，在我和妻子进行孕期写真拍摄期间，贵处的接待员给予了我们极其糟糕的对待。
Domaine des Aubineaux在我们心中始终占据着特殊的位置。那是一处美丽得令人陶醉、宛如仙境般的庄园，正因如此，我们才选择此处来庆祝人生中的每一个重要时刻——包括订婚、婚礼以及生日。自然而然地……我们再次选择了贵场地来记录我们成为父母的这一过程。
我们预约了从上午10点17分开始的一小时摄影服务。与接待员碰面并付清费用后，由于天气晴朗，我们便在户外开始拍摄。起初，接待员的态度明显冷淡，但我们决定不去理会，专心享受这一天的美好时光。
然而，当我们在10点13分走进室内拍摄最后几张照片时，情况彻底变糟了。看到我们后……接待员气势汹汹且粗鲁无礼地说道：“你们待得太久了，现在必须离开。”她那充满敌意与傲慢的语气让我们震惊不已。我的妻子已经怀孕9个月了，行动自然缓慢，我们本期望能得到最起码的体谅与礼貌对待。当我们请求再拍一张照片时，她漠不关心地回应道：“快走吧，先生，不然我经理会找我麻烦的。”
上午10点半左右，当我们即将结束拍摄时……她以更加凶悍和傲慢的态度朝我们走来，大喊道：“你们不许在这里拍照！听好了，马上离开！要是让你们拍了三四张照片，我的经理肯定会因此找我麻烦的。”需要注意的是，她当时是在因情绪激动而大喊。我不得不提高音量以与她的语调相匹配，反复五次以上对她说：“好的，女士，我听不懂您在说什么，请您别喊了。”才让她停止叫嚷。
我想强调一点：我们既没有任何经济上的限制，也并不着急；事实上……因为我们非常喜欢这家酒庄，原本计划游览结束后去贵餐厅用午餐。倘若有人客气地提醒我们已超出规定时间，我们绝对乐意支付额外费用以继续使用设施。
上午11点半，收拾好设备后，我走到接待处，心平气和地想就她对我们的回应提出疑问。然而那位接待员态度极其不敬：我说话时她始终拒绝与我眼神交流，还继续折纸巾。当被问及为何对我们大喊大叫时，她带着防御和傲慢的语气回应道：“你们难道不懂尊重人吗？你们算什么……”，完全无视我多次试图开口说“女士，请听我说”的努力。
当我要求与经理谈话时，她漫不经心地让我下楼去他的办公室。鉴于我的妻子身怀六甲，且因这场冲突而心烦意乱，我实在无法离开她身边去四处寻找办公室。当我询问经理的姓名（阿内什·邓胡先生）以便提出正式投诉时，她带着嘲讽与挑衅的语气回应道：“Ou lai mo ecrir li pou ou？”
最终，我们决定离开，心中充满了愤怒、沮丧与屈辱。对我们一家人而言本应是个美好而难忘的时刻，却因贵庄园内一名员工的恶劣行为而彻底毁掉了。
作为长期光顾的忠实客户，我们感到无比失望。希望贵方能重视此事。请调查该接待员的行为，并采取必要的纪律处分措施。我们认为这种行为完全不符合Domaine des Aubineaux所秉持的待客标准。
我已附上我购买的一小时摄影服务凭证，以及她在上面写下经理姓名的宣传册，供您立即审阅。期待您能尽快回复，告知将如何处理此事。
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