点评:My wife left a handbag in the ladies toilet at Watford Gap Northbound services last Saturday morning and only realised a couple of hours later. We rang Roadchef and were given a number for a member of the service team there, a lady called Tanis, who was most helpful and said she would look in the toilets and call us back. My wife was distraught at losing her bag but when we had the call back she was relieved to hear that the bag had been recovered by a member of the cleaning staff. Tanis then arranged for the bag to be delivered to the Southbound service area where it was held by the Manager of W.H.Smith awaiting our collection on the trip back yesterday. I called the number again after we had collected the bag to thank the staff and the cleaner. I cannot praise all those involved enough, they saved the day because we were celebrating my wife's birthday on the Saturday in a nice hotel in Manchester and knowing the bag had been found safe meant we could enjoy our stay. Many thanks and well done all.
翻译:上周六上午,我的妻子把手提包忘在了沃特福德盖普北向服务区的女厕里,几个小时后才发现。我们拨打了Roadchef的客服电话,对方给我们提供了服务团队中一位名叫塔妮斯的女士的电话号码。她非常热心,表示会去厕所查看并给我们回电。失去手提包的妻子当时焦急万分,但接到塔妮斯女士的回电后,得知包已被清洁人员找到,她顿时松了一口气。随后,塔尼斯安排将行李送往南行服务区,由W.H.Smith的经理代为保管,等候我们昨天返程时领取。取到行李后,我又拨打了那个电话,向工作人员及清洁员表示感谢。我实在不知该如何赞扬这些人才好——他们帮了我们大忙。因为本周六我们本要在曼彻斯特的一家高档酒店庆祝我妻子的生日,得知行李已安全找回后,我们才能安心享受这次旅程。非常感谢,大家做得很好。