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Sam B
TERRIBLE - Go anywhere else
Aqua Sana Longleat Forest的点评
点评：We attended an afternoon spa day for my birthday and were extremely disappointed.
My husband informed staff multiple times in advance and on the day (by phone, at reception and in the café) that it was my birthday. Not one member of staff acknowledged it. A simple “happy birthday” would have taken seconds - the complete lack of care set the tone for the day.
The spa itself was overcrowded and very noisy. There were virtually no relaxation areas unless you secured a room, most of which were already taken. The changing rooms had only two cubicles, which is completely inadequate given how busy it was.
We booked a 50-minute stress relief ritual. My treatment lasted 40 minutes and my husband’s just 35 minutes. That is unacceptable. There was no personalisation, and my husband’s therapist was unprofessional and appeared disengaged.
The prices for both the spa day and the treatments were extortionate. For what you charge, you would expect a far higher standard of service, professionalism and overall experience.
Afternoon tea was equally disappointing. We asked to swap the salmon sandwiches for extra cheese and tomato (which was already on the menu) and were refused due to “allergies,” which made no sense. Café service was slow and unfriendly. Once our food arrived, no one checked on us, and our plates were left sitting on the table long after we had finished. The sandwiches looked poorly prepared, desserts were average, and the scones unremarkable.
This was the least relaxing spa day we have experienced. We visited prior to the refurbishment and had a lovely time, so this decline in quality is particularly disappointing.
My husband emailed on Monday 16 February and is still awaiting a response.
Overall, this felt like a money-making operation with little regard for customer experience. I would not recommend.
My husband informed staff multiple times in advance and on the day (by phone, at reception and in the café) that it was my birthday. Not one member of staff acknowledged it. A simple “happy birthday” would have taken seconds - the complete lack of care set the tone for the day.
The spa itself was overcrowded and very noisy. There were virtually no relaxation areas unless you secured a room, most of which were already taken. The changing rooms had only two cubicles, which is completely inadequate given how busy it was.
We booked a 50-minute stress relief ritual. My treatment lasted 40 minutes and my husband’s just 35 minutes. That is unacceptable. There was no personalisation, and my husband’s therapist was unprofessional and appeared disengaged.
The prices for both the spa day and the treatments were extortionate. For what you charge, you would expect a far higher standard of service, professionalism and overall experience.
Afternoon tea was equally disappointing. We asked to swap the salmon sandwiches for extra cheese and tomato (which was already on the menu) and were refused due to “allergies,” which made no sense. Café service was slow and unfriendly. Once our food arrived, no one checked on us, and our plates were left sitting on the table long after we had finished. The sandwiches looked poorly prepared, desserts were average, and the scones unremarkable.
This was the least relaxing spa day we have experienced. We visited prior to the refurbishment and had a lovely time, so this decline in quality is particularly disappointing.
My husband emailed on Monday 16 February and is still awaiting a response.
Overall, this felt like a money-making operation with little regard for customer experience. I would not recommend.
翻译：为了庆祝我的生日，我们去体验了一次下午的SPA，结果非常失望。
我丈夫提前和当天多次告知工作人员是我的生日（通过电话、前台和咖啡厅），但没有一位工作人员对此表示认可。一句简单的“生日快乐”只需几秒钟——他们完全漠不关心，这让整个体验都大打折扣。
SPA本身人满为患，非常嘈杂。除非预订了房间，否则几乎没有可以放松的区域，而大多数房间都已被预订。更衣室只有两个隔间，考虑到当时的繁忙程度，这完全不够用。
我们预订了一个50分钟的舒缓压力护理。我的护理只持续了40分钟，我丈夫的护理只有35分钟。这令人无法接受。整个过程没有任何个性化服务，我丈夫的理疗师很不专业，看起来心不在焉。
SPA和护理的价格都高得离谱。以这样的收费，理应获得更高水准的服务、专业精神和整体体验。
下午茶同样令人失望。我们要求将三文鱼三明治换成加了奶酪和番茄的（菜单上本来就有），却以“过敏”为由被拒绝，这简直莫名其妙。咖啡厅的服务很慢，而且服务员态度冷漠。食物上来后，没有人过来询问我们是否满意，我们的盘子在我们吃完很久之后仍然放在桌上。三明治看起来做得很糟糕，甜点平平无奇，司康饼也乏善可陈。
这是我们体验过的最不放松的SPA日。我们在翻新前来过，当时感觉很棒，所以这次品质的下降尤其令人失望。
我丈夫在2月16日星期一发了邮件，至今仍未收到回复。
总而言之，这家店感觉像是一家只顾赚钱、漠视顾客体验的机构。我不推荐。
我丈夫提前和当天多次告知工作人员是我的生日（通过电话、前台和咖啡厅），但没有一位工作人员对此表示认可。一句简单的“生日快乐”只需几秒钟——他们完全漠不关心，这让整个体验都大打折扣。
SPA本身人满为患，非常嘈杂。除非预订了房间，否则几乎没有可以放松的区域，而大多数房间都已被预订。更衣室只有两个隔间，考虑到当时的繁忙程度，这完全不够用。
我们预订了一个50分钟的舒缓压力护理。我的护理只持续了40分钟，我丈夫的护理只有35分钟。这令人无法接受。整个过程没有任何个性化服务，我丈夫的理疗师很不专业，看起来心不在焉。
SPA和护理的价格都高得离谱。以这样的收费，理应获得更高水准的服务、专业精神和整体体验。
下午茶同样令人失望。我们要求将三文鱼三明治换成加了奶酪和番茄的（菜单上本来就有），却以“过敏”为由被拒绝，这简直莫名其妙。咖啡厅的服务很慢，而且服务员态度冷漠。食物上来后，没有人过来询问我们是否满意，我们的盘子在我们吃完很久之后仍然放在桌上。三明治看起来做得很糟糕，甜点平平无奇，司康饼也乏善可陈。
这是我们体验过的最不放松的SPA日。我们在翻新前来过，当时感觉很棒，所以这次品质的下降尤其令人失望。
我丈夫在2月16日星期一发了邮件，至今仍未收到回复。
总而言之，这家店感觉像是一家只顾赚钱、漠视顾客体验的机构。我不推荐。
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