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Karam Z
Nightmare at tangerino. Never again !!!
Tangerino Restaurant的点评
点评：0 Star – The Worst Restaurant Experience I’ve Ever Had
This was without a doubt the worst restaurant experience I have ever had.
When we arrived, we were greeted by the woman in charge of seating. She told us to wait at a long shared table until a table became available. We did exactly that, along with many other people who were also waiting. We waited for 1.5 hours, and during that time we saw several groups give up and leave.
After waiting for an hour and a half, I asked one of the waitresses if we could place our order in advance so the food would be ready once our table became available. She agreed, and we placed an order worth around 1,700 dirhams.
A short while later, the waitress came out with our appetizers. Instead of taking us to a table, she placed the food in front of us at the waiting table—the same shared table where complete strangers were sitting and waiting for tables as well. To make matters worse, people were smoking right next to the table, and they expected us to eat our meal surrounded by cigarette smoke alongside people we didn’t even know. That is completely unacceptable.
I explained to the waitress that we had only pre-ordered because we expected to be seated first. She went to speak with her manager and came back saying that the restaurant would be closing in 30 minutes and that she had even pressured the kitchen to prepare our food as the last order.
That made absolutely no sense. If the restaurant knew it was about to close, why were we told to wait for 1.5 hours? And why were we allowed to place a pre-order if they couldn’t provide us with a table?
The woman responsible for seating then came over, but she had no interest in finding a solution. She simply repeated that there were no tables available. I pointed out that she had known all along when the restaurant was closing, so she should never have asked us to wait or encouraged us to place an order. She took no responsibility whatsoever.
In the end, we were forced to pay for food that we never even had the opportunity to eat, and we left the restaurant without receiving what we had paid for. We spent 1,700 dirhams and didn’t get to eat a single piece of meat.
The most shocking part was that not a single member of staff or management even considered that we shouldn’t have to pay for a meal we were never able to eat because of their own poor organization. There was no apology, no compensation, and absolutely no sense of customer service.
The woman handling the seating was disorganized, unprofessional, and clearly prioritized some customers over others. The entire situation could have been avoided with even the slightest amount of planning and respect for customers.
I have never experienced such terrible service before. We wasted hours of our evening, paid a large bill, and went home hungry.
Never again. Absolutely terrible.
This was without a doubt the worst restaurant experience I have ever had.
When we arrived, we were greeted by the woman in charge of seating. She told us to wait at a long shared table until a table became available. We did exactly that, along with many other people who were also waiting. We waited for 1.5 hours, and during that time we saw several groups give up and leave.
After waiting for an hour and a half, I asked one of the waitresses if we could place our order in advance so the food would be ready once our table became available. She agreed, and we placed an order worth around 1,700 dirhams.
A short while later, the waitress came out with our appetizers. Instead of taking us to a table, she placed the food in front of us at the waiting table—the same shared table where complete strangers were sitting and waiting for tables as well. To make matters worse, people were smoking right next to the table, and they expected us to eat our meal surrounded by cigarette smoke alongside people we didn’t even know. That is completely unacceptable.
I explained to the waitress that we had only pre-ordered because we expected to be seated first. She went to speak with her manager and came back saying that the restaurant would be closing in 30 minutes and that she had even pressured the kitchen to prepare our food as the last order.
That made absolutely no sense. If the restaurant knew it was about to close, why were we told to wait for 1.5 hours? And why were we allowed to place a pre-order if they couldn’t provide us with a table?
The woman responsible for seating then came over, but she had no interest in finding a solution. She simply repeated that there were no tables available. I pointed out that she had known all along when the restaurant was closing, so she should never have asked us to wait or encouraged us to place an order. She took no responsibility whatsoever.
In the end, we were forced to pay for food that we never even had the opportunity to eat, and we left the restaurant without receiving what we had paid for. We spent 1,700 dirhams and didn’t get to eat a single piece of meat.
The most shocking part was that not a single member of staff or management even considered that we shouldn’t have to pay for a meal we were never able to eat because of their own poor organization. There was no apology, no compensation, and absolutely no sense of customer service.
The woman handling the seating was disorganized, unprofessional, and clearly prioritized some customers over others. The entire situation could have been avoided with even the slightest amount of planning and respect for customers.
I have never experienced such terrible service before. We wasted hours of our evening, paid a large bill, and went home hungry.
Never again. Absolutely terrible.
翻译：0星——我有史以来最糟糕的餐厅体验
这毫无疑问是我有过的最糟糕的餐厅体验。
我们到达后，负责安排座位的女工作人员接待了我们。她让我们在一张长桌旁等候，直到有空桌出现。我们和其他许多也在等候的人一样照做了。我们等了1个半小时，在此期间我们看到好几组客人都放弃等待并离开了。
等了1个半小时后。我问其中一位女服务员，我们能否提前点餐，这样一旦有空桌我们就能马上吃到饭。她同意了，于是我们点了价值约1,700迪拉姆的菜品。
没过多久，那位女服务员端着开胃菜走了出来。但她并没有带我们去就座，而是把食物直接放在了我们面前的等候区桌上——那是一张大家共同使用的桌子，上面坐着许多素不相识的人，他们也都在等着有空桌可用。更糟糕的是。有人就在餐桌旁边抽烟，他们还指望我们在不认识的陌生人环绕之下、在香烟烟雾中用餐。这完全不可接受。
我向女服务员解释说，我们提前点餐只是因为以为能优先入座。她去和经理商量后回来告诉我，餐厅将在30分钟后关门，她还特意催促厨房把我们的餐点作为最后一份订单来制作。这完全说不通。如果餐厅早就知道即将关门，为什么还要让我们等1.5个小时呢？既然他们无法为我们安排座位，又为什么允许我们提前点餐呢？
负责安排座位的女工作人员随后走了过来，但她根本不想解决问题。她只是反复强调没有空位可用。我指出，她其实一直都清楚餐厅什么时候关门。所以她根本就不该要求我们等待，也不该鼓动我们下单。她完全没有承担任何责任。
最终，我们被迫为那些根本没机会吃到的食物买单，离开餐厅时也没能得到我们付钱购买的食物。我们花了1,700迪拉姆，却连一块肉都没吃到。最令人震惊的是，无论是工作人员还是管理层，竟然没有一个人想到：由于我们自身组织工作做得糟糕，导致我们根本没法吃饭，因此我们理应不必为此付费。既没有道歉，也没有任何补偿，更谈不上有任何客户服务意识。
负责安排座位的那位女工作人员行事毫无条理、不够专业，显然还偏袒某些顾客而冷落了其他人。只要稍加规划并尊重顾客，整个情况本可以避免。
我从未遇到过如此糟糕的服务。我们浪费了整个晚上的时间，付了一大笔费用，最后却饿着肚子回家。
绝不会再光顾了。简直糟糕透顶。
这毫无疑问是我有过的最糟糕的餐厅体验。
我们到达后，负责安排座位的女工作人员接待了我们。她让我们在一张长桌旁等候，直到有空桌出现。我们和其他许多也在等候的人一样照做了。我们等了1个半小时，在此期间我们看到好几组客人都放弃等待并离开了。
等了1个半小时后。我问其中一位女服务员，我们能否提前点餐，这样一旦有空桌我们就能马上吃到饭。她同意了，于是我们点了价值约1,700迪拉姆的菜品。
没过多久，那位女服务员端着开胃菜走了出来。但她并没有带我们去就座，而是把食物直接放在了我们面前的等候区桌上——那是一张大家共同使用的桌子，上面坐着许多素不相识的人，他们也都在等着有空桌可用。更糟糕的是。有人就在餐桌旁边抽烟，他们还指望我们在不认识的陌生人环绕之下、在香烟烟雾中用餐。这完全不可接受。
我向女服务员解释说，我们提前点餐只是因为以为能优先入座。她去和经理商量后回来告诉我，餐厅将在30分钟后关门，她还特意催促厨房把我们的餐点作为最后一份订单来制作。这完全说不通。如果餐厅早就知道即将关门，为什么还要让我们等1.5个小时呢？既然他们无法为我们安排座位，又为什么允许我们提前点餐呢？
负责安排座位的女工作人员随后走了过来，但她根本不想解决问题。她只是反复强调没有空位可用。我指出，她其实一直都清楚餐厅什么时候关门。所以她根本就不该要求我们等待，也不该鼓动我们下单。她完全没有承担任何责任。
最终，我们被迫为那些根本没机会吃到的食物买单，离开餐厅时也没能得到我们付钱购买的食物。我们花了1,700迪拉姆，却连一块肉都没吃到。最令人震惊的是，无论是工作人员还是管理层，竟然没有一个人想到：由于我们自身组织工作做得糟糕，导致我们根本没法吃饭，因此我们理应不必为此付费。既没有道歉，也没有任何补偿，更谈不上有任何客户服务意识。
负责安排座位的那位女工作人员行事毫无条理、不够专业，显然还偏袒某些顾客而冷落了其他人。只要稍加规划并尊重顾客，整个情况本可以避免。
我从未遇到过如此糟糕的服务。我们浪费了整个晚上的时间，付了一大笔费用，最后却饿着肚子回家。
绝不会再光顾了。简直糟糕透顶。
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