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Wamy1988
A Very Unwelcoming Experience
Funtastic的点评
点评：To the woman who was working at the front desk of Funtastic today — I completely understand that you have a job to do, and I appreciate that rules need to be enforced. But do you really have to be such a tyrant about it?
Within 15 minutes of arriving, I personally saw you make at least three children cry, while also frustrating and offending numerous adults.
Firstly, telling people that you advise booking rather than turning up is absolutely fine. That's your job. But the tone, attitude and manner in which you spoke to people was completely unnecessary. It felt instantly negative and incredibly passive-aggressive. At times, it genuinely felt like you didn't want paying customers there.
I lost count of the number of times I watched you stomp aggressively around the centre to "lay the law down" to someone. You certainly seemed like a woman on a mission. At one point I genuinely questioned whether we'd walked into a military camp rather than a children's soft play.
I particularly felt sorry for the lone parents with more than one child who were faced with the choice of either leaving their barely-two-year-old alone or leaving their baby. I watched children become upset when they were removed from the designated under-2 area, despite sitting there happily alongside their siblings.
Yes, I understand that the area is designated for babies. Rules are rules. But once again, the issue wasn't necessarily what you said — it was how you said it.
And then came my friend's five-year-old daughter.
She was sitting at our table eating her packed lunch when you approached her and told her to immediately stop eating because outside food isn't allowed. She's five. She has allergies. She was absolutely petrified and ran crying to her mum because she thought she'd done something wrong.
There are ways of explaining rules to a child, particularly a young child with allergies, without making them feel frightened.
You personally approached our table several times after this with further complaints. At one point I had to physically look away, take a deep breath and remind myself that going full Hulk mode and turning green with anger probably wasn't the best course of action.
And judging by the reactions and conversations I heard from several other groups around us, we certainly weren't the only people who felt uncomfortable with your approach.
Rules are necessary. Staff have a job to do. Nobody is expecting you to let people do whatever they want.
But there is a massive difference between enforcing rules and making customers — and especially children — feel unwelcome, intimidated and upset.
A children's soft play should feel fun, welcoming and safe.
Today, it felt like the complete opposite.
And honestly, that's a real shame.
Within 15 minutes of arriving, I personally saw you make at least three children cry, while also frustrating and offending numerous adults.
Firstly, telling people that you advise booking rather than turning up is absolutely fine. That's your job. But the tone, attitude and manner in which you spoke to people was completely unnecessary. It felt instantly negative and incredibly passive-aggressive. At times, it genuinely felt like you didn't want paying customers there.
I lost count of the number of times I watched you stomp aggressively around the centre to "lay the law down" to someone. You certainly seemed like a woman on a mission. At one point I genuinely questioned whether we'd walked into a military camp rather than a children's soft play.
I particularly felt sorry for the lone parents with more than one child who were faced with the choice of either leaving their barely-two-year-old alone or leaving their baby. I watched children become upset when they were removed from the designated under-2 area, despite sitting there happily alongside their siblings.
Yes, I understand that the area is designated for babies. Rules are rules. But once again, the issue wasn't necessarily what you said — it was how you said it.
And then came my friend's five-year-old daughter.
She was sitting at our table eating her packed lunch when you approached her and told her to immediately stop eating because outside food isn't allowed. She's five. She has allergies. She was absolutely petrified and ran crying to her mum because she thought she'd done something wrong.
There are ways of explaining rules to a child, particularly a young child with allergies, without making them feel frightened.
You personally approached our table several times after this with further complaints. At one point I had to physically look away, take a deep breath and remind myself that going full Hulk mode and turning green with anger probably wasn't the best course of action.
And judging by the reactions and conversations I heard from several other groups around us, we certainly weren't the only people who felt uncomfortable with your approach.
Rules are necessary. Staff have a job to do. Nobody is expecting you to let people do whatever they want.
But there is a massive difference between enforcing rules and making customers — and especially children — feel unwelcome, intimidated and upset.
A children's soft play should feel fun, welcoming and safe.
Today, it felt like the complete opposite.
And honestly, that's a real shame.
翻译：致今天在Funtastic前台工作的女士——我完全理解您有您的工作职责，也明白规则必须得到执行。但您真的有必要表现得如此专横傲慢吗？
我刚到不到15分钟，就亲眼看到您把至少三个孩子弄哭，还让许多成年人感到沮丧与不快。
首先，告知顾客最好提前预订而非直接前来，这完全没有问题，这也是您的工作内容。但是说话的语气……你与人交谈时的态度和方式完全没有必要。那种表现立刻给人一种负面且极具被动攻击性的印象。有时候，我真的觉得你似乎并不希望有付费的顾客待在那里。
我数不清自己有多少次看到你在中心里气势汹汹地走来走去，好像要“训诫”谁似的。你看起来确实像是个肩负使命的女人。有一次，我甚至怀疑自己走进的是军营，而不是儿童游乐场。我尤其同情那些有几个孩子的单亲家长：他们面临着两难选择——要么把还不到两岁的孩子单独留下，要么就只能撇下自己的婴儿不管。我亲眼看到，有些孩子原本和兄弟姐妹们一起在2岁以下儿童区开心地玩耍，可当被带离该区域时，他们立刻就难过起来。
没错，我明白那个区域是专门为婴儿设置的。规则就是规则。但问题往往不在于你说了什么，而在于你是怎么说的。接着，我朋友五岁的女儿出现了。
她当时正坐在我们的桌旁吃着自己带的午餐。这时你走过去，命令她立刻停止进食，因为不允许吃外面的食物。她才五岁，还有过敏症。她吓坏了，哭着跑向妈妈，因为觉得自己做错了什么。
其实有办法向孩子，尤其是有过敏症的年幼孩子，解释规则，而不会让他们感到害怕。此后，您亲自多次来到我们的桌旁，继续抱怨不停。有一次，我不得不移开视线、深吸一口气，并提醒自己：发怒到变成“绿巨人”状态显然不是什么好做法。
从周围其他几桌客人的反应和交谈来看，显然不止我们觉得您的做法令人不适。
规矩是必要的。工作人员也有他们的工作要完成。没人指望你会任由人们为所欲为。
但是，严格执行规则与让顾客——尤其是孩子们——感到不受欢迎、心生畏惧和难过之间，有着天壤之别。
儿童游乐场理应是一个充满乐趣、温馨且安全的场所。
而今天，那里的氛围却完全相反。
说实在的，这真是可惜。
我刚到不到15分钟，就亲眼看到您把至少三个孩子弄哭，还让许多成年人感到沮丧与不快。
首先，告知顾客最好提前预订而非直接前来，这完全没有问题，这也是您的工作内容。但是说话的语气……你与人交谈时的态度和方式完全没有必要。那种表现立刻给人一种负面且极具被动攻击性的印象。有时候，我真的觉得你似乎并不希望有付费的顾客待在那里。
我数不清自己有多少次看到你在中心里气势汹汹地走来走去，好像要“训诫”谁似的。你看起来确实像是个肩负使命的女人。有一次，我甚至怀疑自己走进的是军营，而不是儿童游乐场。我尤其同情那些有几个孩子的单亲家长：他们面临着两难选择——要么把还不到两岁的孩子单独留下，要么就只能撇下自己的婴儿不管。我亲眼看到，有些孩子原本和兄弟姐妹们一起在2岁以下儿童区开心地玩耍，可当被带离该区域时，他们立刻就难过起来。
没错，我明白那个区域是专门为婴儿设置的。规则就是规则。但问题往往不在于你说了什么，而在于你是怎么说的。接着，我朋友五岁的女儿出现了。
她当时正坐在我们的桌旁吃着自己带的午餐。这时你走过去，命令她立刻停止进食，因为不允许吃外面的食物。她才五岁，还有过敏症。她吓坏了，哭着跑向妈妈，因为觉得自己做错了什么。
其实有办法向孩子，尤其是有过敏症的年幼孩子，解释规则，而不会让他们感到害怕。此后，您亲自多次来到我们的桌旁，继续抱怨不停。有一次，我不得不移开视线、深吸一口气，并提醒自己：发怒到变成“绿巨人”状态显然不是什么好做法。
从周围其他几桌客人的反应和交谈来看，显然不止我们觉得您的做法令人不适。
规矩是必要的。工作人员也有他们的工作要完成。没人指望你会任由人们为所欲为。
但是，严格执行规则与让顾客——尤其是孩子们——感到不受欢迎、心生畏惧和难过之间，有着天壤之别。
儿童游乐场理应是一个充满乐趣、温馨且安全的场所。
而今天，那里的氛围却完全相反。
说实在的，这真是可惜。
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