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Horrible experience with Skechers shoes
Skechers的点评
点评：I never imagined reaching out publicly, but after exhausting all channels without resolution, I have no choice.
When customers choose Skechers, they do so with confidence in the brand’s quality and integrity. I, too, trusted this promise when I purchased Skechers shoes from a retailer. However, my experience has been far from reassuring.
Upon facing an issue with the product, Skechers approved an exchange—an acknowledgment that my concern was valid. Yet, instead of a smooth resolution, I was directed back to the retailer, only to be asked for additional money to receive a similar replacement.
Despite reporting this to Skechers, I was told that the matter is between me and the retailer. But here’s the question: Did I buy from just a retailer, or did I buy from the Skechers brand itself?
Skechers cannot leave a loyal customer at the mercy of a retailer’s unfair practices. The responsibility of upholding brand trust lies with the brand itself. I urge Skechers to intervene and ensure I receive a fair exchange from an official Skechers outlet—without additional cost or unnecessary hassle.
I still believe in Skechers, but brand trust is built by actions, not just words. I request immediate attention to my case and a resolution that restores my confidence.
Case No: 00647621
Vishal Mathur
📢 To fellow customers: Have you faced a similar issue? Share your experience. Brands should stand by their customers! #SkechersCustomerVoice #BrandAccountability
When customers choose Skechers, they do so with confidence in the brand’s quality and integrity. I, too, trusted this promise when I purchased Skechers shoes from a retailer. However, my experience has been far from reassuring.
Upon facing an issue with the product, Skechers approved an exchange—an acknowledgment that my concern was valid. Yet, instead of a smooth resolution, I was directed back to the retailer, only to be asked for additional money to receive a similar replacement.
Despite reporting this to Skechers, I was told that the matter is between me and the retailer. But here’s the question: Did I buy from just a retailer, or did I buy from the Skechers brand itself?
Skechers cannot leave a loyal customer at the mercy of a retailer’s unfair practices. The responsibility of upholding brand trust lies with the brand itself. I urge Skechers to intervene and ensure I receive a fair exchange from an official Skechers outlet—without additional cost or unnecessary hassle.
I still believe in Skechers, but brand trust is built by actions, not just words. I request immediate attention to my case and a resolution that restores my confidence.
Case No: 00647621
Vishal Mathur
📢 To fellow customers: Have you faced a similar issue? Share your experience. Brands should stand by their customers! #SkechersCustomerVoice #BrandAccountability
翻译：我从未想过要公开联系他们，但在用尽所有渠道都无法解决问题后，我别无选择。
当客户选择 Skechers 时，他们对该品牌的质量和诚信充满信心。当我从零售商那里购买 Skechers 鞋时，我也相信这个承诺。然而，我的经历远不能令人放心。
在遇到产品问题时，Skechers 批准了换货——承认我的担忧是合理的。然而，问题并没有顺利解决，而是让我回到零售商那里，他们要求我支付额外的费用才能获得类似的替代品。
尽管我向 Skechers 报告了此事，但他们告诉我，这件事是我和零售商之间的事。但问题是：我是从零售商那里买的，还是从 Skechers 品牌本身买的？
Skechers 不能让忠诚的客户受零售商不公平做法的摆布。维护品牌信任的责任在于品牌本身。我敦促 Skechers 介入，确保我从 Skechers 官方门店获得公平的交换——无需额外费用或不必要的麻烦。
我仍然相信 Skechers，但品牌信任是通过行动而不是言语建立起来的。我要求立即关注我的案件，并找到恢复我信心的解决方案。
案件编号：00647621
Vishal Mathur
📢 致各位客户：您是否遇到过类似的问题？分享您的经验。品牌应该支持他们的客户！#SkechersCustomerVoice #BrandAccountability
当客户选择 Skechers 时，他们对该品牌的质量和诚信充满信心。当我从零售商那里购买 Skechers 鞋时，我也相信这个承诺。然而，我的经历远不能令人放心。
在遇到产品问题时，Skechers 批准了换货——承认我的担忧是合理的。然而，问题并没有顺利解决，而是让我回到零售商那里，他们要求我支付额外的费用才能获得类似的替代品。
尽管我向 Skechers 报告了此事，但他们告诉我，这件事是我和零售商之间的事。但问题是：我是从零售商那里买的，还是从 Skechers 品牌本身买的？
Skechers 不能让忠诚的客户受零售商不公平做法的摆布。维护品牌信任的责任在于品牌本身。我敦促 Skechers 介入，确保我从 Skechers 官方门店获得公平的交换——无需额外费用或不必要的麻烦。
我仍然相信 Skechers，但品牌信任是通过行动而不是言语建立起来的。我要求立即关注我的案件，并找到恢复我信心的解决方案。
案件编号：00647621
Vishal Mathur
📢 致各位客户：您是否遇到过类似的问题？分享您的经验。品牌应该支持他们的客户！#SkechersCustomerVoice #BrandAccountability
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