下载App
资质规则
旅行
账户
Tripadvisor用户
Was ok but could have been better
Skydive Baltimore的点评
点评：Overall, the experience was good, but there was a major issue with communication and customer service. This was my son’s 18th birthday present, and I was already very nervous about the experience.
When you arrive, expect about a two-hour wait while other groups jump. During that time, you are fitted with a harness. We noticed that some groups received safety instructions on the ground before boarding the plane
After watching several groups receive ground instructions and then board, we were surprised when we were suddenly directed straight to the plane without any briefing. I simply asked why our group was not receiving the same instructions as the others. The manager responded dismissively, saying, “You’ve watched enough of the other jumpers, what do you need to know?” and then walked away.
At that point, I was already anxious and only wanted clarification. When my husband tried to calmly speak with the manager, he again refused to answer the question, raised his voice, and walked away.
Clients should be able to ask reasonable questions—especially in a situation involving skydiving—without being made to feel like a burden or dismissed. This was not a minor issue like a wrong coffee order; I was trusting them with my family’s safety.
The instructors themselves were excellent, and we all completed the jump successfully. However, the manager’s attitude put a damper on what should have been a very special experience. The entire situation could have been avoided with a simple, respectful explanation.
The manager that was there on May 16th should not be representing your company or be in a customer facing position and I would recommend that there is consistency in how jumper are prepared before the jump.
When you arrive, expect about a two-hour wait while other groups jump. During that time, you are fitted with a harness. We noticed that some groups received safety instructions on the ground before boarding the plane
After watching several groups receive ground instructions and then board, we were surprised when we were suddenly directed straight to the plane without any briefing. I simply asked why our group was not receiving the same instructions as the others. The manager responded dismissively, saying, “You’ve watched enough of the other jumpers, what do you need to know?” and then walked away.
At that point, I was already anxious and only wanted clarification. When my husband tried to calmly speak with the manager, he again refused to answer the question, raised his voice, and walked away.
Clients should be able to ask reasonable questions—especially in a situation involving skydiving—without being made to feel like a burden or dismissed. This was not a minor issue like a wrong coffee order; I was trusting them with my family’s safety.
The instructors themselves were excellent, and we all completed the jump successfully. However, the manager’s attitude put a damper on what should have been a very special experience. The entire situation could have been avoided with a simple, respectful explanation.
The manager that was there on May 16th should not be representing your company or be in a customer facing position and I would recommend that there is consistency in how jumper are prepared before the jump.
翻译：总体来说，体验还不错，但沟通和客户服务方面存在严重问题。这是我儿子18岁的生日礼物，我当时已经非常紧张了。
到达后，预计需要等待大约两个小时，因为其他组都要先跳伞。在此期间，工作人员会帮你穿戴安全带。我们注意到，有些组在登机前会在地面接受安全讲解。
在看到好几组都接受了地面讲解并登机后，我们却突然被直接带到飞机上，没有任何讲解，这让我们感到很意外。我只是问为什么我们组没有接受和其他组一样的讲解。经理却不屑一顾地回答说：“你们已经看了够多其他跳伞者了，还需要知道什么？”然后就走开了。
当时我已经很焦虑了，只想弄清楚情况。当我的丈夫试图冷静地和经理沟通时，他再次拒绝回答，提高了音量，然后走开了。
顾客应该能够提出合理的问题——尤其是在跳伞这种情况下——而不应该被当作负担或被忽视。这并非像咖啡订单出错那样的小事；我把家人的安全托付给了他们。
教练们都很优秀，我们也都顺利完成了跳伞。然而，经理的态度却给原本应该是一次非常特别的体验蒙上了一层阴影。其实，只要他能简单而礼貌地解释一下，整个情况就可以避免。
5月16日那天在场的经理不应该代表贵公司，也不应该担任任何面向客户的职位。我建议贵公司在跳伞前的准备工作中，应该统一规范流程。
到达后，预计需要等待大约两个小时，因为其他组都要先跳伞。在此期间，工作人员会帮你穿戴安全带。我们注意到，有些组在登机前会在地面接受安全讲解。
在看到好几组都接受了地面讲解并登机后，我们却突然被直接带到飞机上，没有任何讲解，这让我们感到很意外。我只是问为什么我们组没有接受和其他组一样的讲解。经理却不屑一顾地回答说：“你们已经看了够多其他跳伞者了，还需要知道什么？”然后就走开了。
当时我已经很焦虑了，只想弄清楚情况。当我的丈夫试图冷静地和经理沟通时，他再次拒绝回答，提高了音量，然后走开了。
顾客应该能够提出合理的问题——尤其是在跳伞这种情况下——而不应该被当作负担或被忽视。这并非像咖啡订单出错那样的小事；我把家人的安全托付给了他们。
教练们都很优秀，我们也都顺利完成了跳伞。然而，经理的态度却给原本应该是一次非常特别的体验蒙上了一层阴影。其实，只要他能简单而礼貌地解释一下，整个情况就可以避免。
5月16日那天在场的经理不应该代表贵公司，也不应该担任任何面向客户的职位。我建议贵公司在跳伞前的准备工作中，应该统一规范流程。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
