Ruined family trip: Safety hazards, hygiene failures, and zero accountability - Heart of England Events Centre (Fillongley) - Heart of England Events Centre - 170条旅客点评与比价

Samantha C

Ruined family trip: Safety hazards, hygiene failures, and zero accountability

Heart of England Events Centre的点评

2026年08月25日发布于: 海外

点评：We booked a family trip for nine people and were met with broken promises, safety hazards, and absolute silence from customer service. Avoid this place if you value your money, safety, or basic hygiene. The Accommodation Disasters :Jet (Shepherds Hut): The cabin smelled strongly of raw sewage. We had to scrub the bathroom and block the drains ourselves just to breathe. Worse, the door jammed shut and trapped us inside, requiring family members to rescue us from the outside. The grass area outside was also covered in sharp screws and nails, creating a severe hazard for our children. Broken chairs were left outside the accommodation. Jill (Pod): This was absolutely filthy and clearly not cleaned before we arrived. We found used plasters and intimate items left in the bathroom cabinet, a used cigarette butt inside, and an icebox frozen completely solid from months of neglect. The Activity Failures :Segway's: Paid for a full 1-hour session for nine people. Instead, they split our group and cut the time entirely. Group one got 5 minutes of practice before being rushed off. Group two got a brief tutorial and was left standing around with nothing to do. Nobody in our party of nine got the experience we paid for. Afternoon Tea: Booked well in advance with a noted strict timeframe. The table wasn't ready, food took 20 minutes to arrive, and pre-ordered extras arrived after the meal was finished. We had to rush and couldn't enjoy it. Dinner Service: Arrived on time, but our table wasn't ready. We were completely ignored for 40 minutes just to place a drinks order, and service was painfully slow all night. Breakfast Catering: Misleading advertising. We were told breakfast was included, but arrived to find a hidden, strict monetary cap that didn't even cover a meal and a drink. To top it off, four out of nine breakfasts were served completely wrong (missing items, burnt croissant).We reached out privately to demand a refund for these specific failures, but the business has denied any accountability, even thou photo's and videos have been sent. I have had to take this matter to the small claims court to try and get a refund. PLEASE DO NOT WASTE YOUR MONEY!

翻译：我们为九个人预订了家庭旅行套餐，结果却遭遇了屡次失信、安全隐患，以及客服的完全失联。如果你重视自己的金钱、安全或基本的卫生条件，千万别选择这里。住宿体验糟糕至极：那间小木屋散发着浓烈的污水臭味。我们不得不亲自清扫浴室并堵住排水口，才勉强能呼吸。更糟糕的是，门卡住打不开，把我们困在屋里，最后还是靠家人从外面帮忙才得以脱身。外面的草坪上也到处都是尖锐的螺丝钉和钉子，对我们的孩子来说极具危险性。旅馆外面还扔着一些损坏的椅子。Jill（Pod）：那里脏得不可理喻，显然在我们到来之前根本没人打扫过。我们在浴室柜里发现了用过的创可贴以及一些私密物品；里面还有一个用过的烟头。由于长期无人打理，冰箱里的食物完全冻成了冰块。活动安排方面的失误：我们为九个人支付了整整一小时的赛格威体验费用，但结果却并非如此。他们把我们这群人分开，还大幅缩短了体验时间。第一组只得到5分钟的练习时间便被匆忙带走了；第二组则只接受了简短的指导，之后就只能无所事事地站着。我们九个人都没能获得花钱所期待的体验。下午茶：我们提前很久预订，而且有明确的时间限制。然而餐桌还没准备好，食物过了20分钟才上桌，事先订购的额外食品也在用餐结束后才送来。我们不得不匆忙吃完，根本无法好好享受。晚餐服务：我们准时到达，但餐桌尚未准备好。我们足足等了40分钟才得以点饮料，整晚的服务也都极其迟缓。早餐服务：广告具有误导性。我们原本以为早餐是包含在费用内的，结果却发现有一个隐藏的、严格的费用上限，这个数额甚至不够支付一顿早餐加一杯饮料的费用。更糟糕的是，我们点的九份早餐中有四份完全出错（缺少物品、牛角面包烤焦了）。我们曾私下联系对方，要求就这些服务失误予以退款，但即便我们提供了照片和视频作为证据，对方仍拒绝承担任何责任。最终我不得不将此事诉诸小额索赔法庭以争取退款。请切勿浪费自己的钱财啊！

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