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Cosmopolitan40****
Carhola
Carhola Tenerife Airport Transfers的点评
点评：⭐ 1 star — The Taxi That Never Actually Arrived 😂
If you're looking for an airport transfer, I can highly recommend Carhola… providing you don't actually need a taxi.
I booked my transfer with Carhola back in February and paid €175 upfront. Everything seemed fine — until we actually arrived at Tenerife North Airport.
And guess what?
No taxi. No driver. No transfer. Nothing. 🤷♀️
After waiting and trying to contact them, we eventually had to arrange another taxi ourselves and pay €100 to get to our hotel.
I then contacted Carhola about my refund. I was told the money would be returned within 5–10 business days, and that our return transfer would be sorted.
Naturally, I wanted some reassurance about our return journey, so I messaged them repeatedly asking if they were actually going to collect us.
No response.
I called.
No answer.
I messaged again.
Still nothing.
Eventually, after I contacted my bank/Revoult to dispute the €175 payment for a service I had paid for but hadn't received, Carhola suddenly found their keyboard and replied:
“By issuing a dispute with your bank this transfer is automatically cancelled.”
Ah! So that's where you were hiding! 😂
Apparently, the customer service department operates on the same timetable as the airport transfer — you never know if it's going to turn up.
I also looked at other reviews and became rather concerned to see other customers describing difficulties obtaining refunds. Obviously, I can only speak for my own experience, but after what happened to us, I certainly wouldn't be booking with them again.
The icing on the cake?
After I told them I would be leaving a review, the response was:
“Thank you very much. Have a great day and safe travels.”
Well, thank you, Carhola. We did eventually have a great holiday — we just had to find our own way there. 😂
€175 paid in advance + €100 emergency taxi + hours of chasing = one very expensive lesson.
⭐ 1 star from me.
Carhola: where your taxi may disappear, your messages may be ignored, but apparently your refund is always “5–10 business days” away.
Book at your own risk. And maybe keep the number of a real taxi company handy. 🚕
If you're looking for an airport transfer, I can highly recommend Carhola… providing you don't actually need a taxi.
I booked my transfer with Carhola back in February and paid €175 upfront. Everything seemed fine — until we actually arrived at Tenerife North Airport.
And guess what?
No taxi. No driver. No transfer. Nothing. 🤷♀️
After waiting and trying to contact them, we eventually had to arrange another taxi ourselves and pay €100 to get to our hotel.
I then contacted Carhola about my refund. I was told the money would be returned within 5–10 business days, and that our return transfer would be sorted.
Naturally, I wanted some reassurance about our return journey, so I messaged them repeatedly asking if they were actually going to collect us.
No response.
I called.
No answer.
I messaged again.
Still nothing.
Eventually, after I contacted my bank/Revoult to dispute the €175 payment for a service I had paid for but hadn't received, Carhola suddenly found their keyboard and replied:
“By issuing a dispute with your bank this transfer is automatically cancelled.”
Ah! So that's where you were hiding! 😂
Apparently, the customer service department operates on the same timetable as the airport transfer — you never know if it's going to turn up.
I also looked at other reviews and became rather concerned to see other customers describing difficulties obtaining refunds. Obviously, I can only speak for my own experience, but after what happened to us, I certainly wouldn't be booking with them again.
The icing on the cake?
After I told them I would be leaving a review, the response was:
“Thank you very much. Have a great day and safe travels.”
Well, thank you, Carhola. We did eventually have a great holiday — we just had to find our own way there. 😂
€175 paid in advance + €100 emergency taxi + hours of chasing = one very expensive lesson.
⭐ 1 star from me.
Carhola: where your taxi may disappear, your messages may be ignored, but apparently your refund is always “5–10 business days” away.
Book at your own risk. And maybe keep the number of a real taxi company handy. 🚕
翻译：⭐ 1星——那辆根本没出现的出租车 😂
如果你需要机场接送服务，我极力推荐Carhola……前提是其实你并不需要出租车。
我二月份就在Carhola预订了接送服务，并预先支付了175欧元。一切看起来都挺正常的——直到我们真的抵达特内里费岛北机场。
结果呢？
没有出租车，没有司机，没有任何接送服务。什么都没有。🤷♀️
在等待并试图联系他们之后……最终，我们不得不自己另外叫了一辆出租车，花了100欧元才回到酒店。
随后我联系了Carhola询问退款事宜。对方称款项会在5到10个工作日内退还，还会安排我们回程的接送服务。
理所当然，我希望能得到关于回程事宜的保证，于是不断发消息询问他们是否真的会来接我们。
没有回复。
我打电话过去。
无人接听。
我又发消息。
还是没有回应。
最终……在我联系银行/Revolut，对那笔已支付却未收到的服务的175欧元费用提出异议后，Carhola突然“找回”了他们的键盘，回复道：
“一旦您向银行提出争议，该笔转账便会自动取消。”
啊！原来你们躲在这里啊！😂
看来，客服部门的运作时间表和机场接机服务一样——谁也没法预料它会不会出现。我也看了其他评论，看到其他顾客反映难以获得退款，这让我颇为担忧。显然，我只能就自己的经历发言，但经历了我们所遇到的情况后，我绝对不会再向他们预订服务了。
锦上添花的是什么呢？
在我告诉他们我会留下评论后，他们的回复是：
“非常感谢。祝您度过愉快的一天，旅途平安。”
嗯，谢谢您，Carhola。我们最终还是度过了一个很棒的假期——只不过得自己想办法去到那里啦。😂
预付了175欧元，又花了100欧元叫紧急出租车，还耗费了数小时去联系客服——结果就是付出了极高的代价才得到这次教训。
⭐ 我只给1颗星。
Carhola：在这里，你的出租车可能会消失不见，你的消息也可能被无视，但据说退款却永远需要“5到10个工作日”才能完成。
下单需自担风险。或许最好把一家正规出租车公司的电话也记下来吧。🚕
如果你需要机场接送服务，我极力推荐Carhola……前提是其实你并不需要出租车。
我二月份就在Carhola预订了接送服务，并预先支付了175欧元。一切看起来都挺正常的——直到我们真的抵达特内里费岛北机场。
结果呢？
没有出租车，没有司机，没有任何接送服务。什么都没有。🤷♀️
在等待并试图联系他们之后……最终，我们不得不自己另外叫了一辆出租车，花了100欧元才回到酒店。
随后我联系了Carhola询问退款事宜。对方称款项会在5到10个工作日内退还，还会安排我们回程的接送服务。
理所当然，我希望能得到关于回程事宜的保证，于是不断发消息询问他们是否真的会来接我们。
没有回复。
我打电话过去。
无人接听。
我又发消息。
还是没有回应。
最终……在我联系银行/Revolut，对那笔已支付却未收到的服务的175欧元费用提出异议后，Carhola突然“找回”了他们的键盘，回复道：
“一旦您向银行提出争议，该笔转账便会自动取消。”
啊！原来你们躲在这里啊！😂
看来，客服部门的运作时间表和机场接机服务一样——谁也没法预料它会不会出现。我也看了其他评论，看到其他顾客反映难以获得退款，这让我颇为担忧。显然，我只能就自己的经历发言，但经历了我们所遇到的情况后，我绝对不会再向他们预订服务了。
锦上添花的是什么呢？
在我告诉他们我会留下评论后，他们的回复是：
“非常感谢。祝您度过愉快的一天，旅途平安。”
嗯，谢谢您，Carhola。我们最终还是度过了一个很棒的假期——只不过得自己想办法去到那里啦。😂
预付了175欧元，又花了100欧元叫紧急出租车，还耗费了数小时去联系客服——结果就是付出了极高的代价才得到这次教训。
⭐ 我只给1颗星。
Carhola：在这里，你的出租车可能会消失不见，你的消息也可能被无视，但据说退款却永远需要“5到10个工作日”才能完成。
下单需自担风险。或许最好把一家正规出租车公司的电话也记下来吧。🚕
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