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rajini m
Lifes worst experience
Drivo Rent A Car的点评
点评：I usually don’t write reviews, but my experience with Drivo at JFK was so frustrating and disastrous that I felt compelled to share it.
Renting from Drivo was honestly one of the worst decisions I have ever made. Even more than two weeks after returning the car, they are still charging me for various unexplained services and fees. Once you swipe your card, it feels like you have somehow agreed to charges you were never clearly informed about. There is no proper upfront breakdown or transparency about these charges.
The customer service experience has been equally terrible. When I call to question the charges, the representatives are rude and keep giving generic, scripted answers instead of actually addressing the issue. They don’t provide a proper breakdown immediately. Instead, you are told to wait 24 hours, and if you still don’t receive the information, you have to call again and start the process all over.
But the worst part of the experience happened when we returned the car. After returning the vehicle, we were forced to wait more than 30–40 minutes for their shuttle/drop-off van to take us back to JFK airport. That delay caused us to miss our flight. As a result, we had to spend the entire night at the airport and take the next day’s flight.
A rental car company should make the entire process easy and predictable, especially when operating at an airport. Instead, this experience created unnecessary stress, additional expenses, and ultimately caused us to miss our flight.
This was one of the worst rental car experiences of my life. My strongest recommendation is: DO NOT USE DRIVO. Better to walk, crawl, take public transportation, or even cancel your trip than deal with this company.
Never again, Drivo.
Renting from Drivo was honestly one of the worst decisions I have ever made. Even more than two weeks after returning the car, they are still charging me for various unexplained services and fees. Once you swipe your card, it feels like you have somehow agreed to charges you were never clearly informed about. There is no proper upfront breakdown or transparency about these charges.
The customer service experience has been equally terrible. When I call to question the charges, the representatives are rude and keep giving generic, scripted answers instead of actually addressing the issue. They don’t provide a proper breakdown immediately. Instead, you are told to wait 24 hours, and if you still don’t receive the information, you have to call again and start the process all over.
But the worst part of the experience happened when we returned the car. After returning the vehicle, we were forced to wait more than 30–40 minutes for their shuttle/drop-off van to take us back to JFK airport. That delay caused us to miss our flight. As a result, we had to spend the entire night at the airport and take the next day’s flight.
A rental car company should make the entire process easy and predictable, especially when operating at an airport. Instead, this experience created unnecessary stress, additional expenses, and ultimately caused us to miss our flight.
This was one of the worst rental car experiences of my life. My strongest recommendation is: DO NOT USE DRIVO. Better to walk, crawl, take public transportation, or even cancel your trip than deal with this company.
Never again, Drivo.
翻译：我通常不写评论，但这次在肯尼迪机场使用Drivo服务的经历实在令人沮丧且糟糕透顶，以至于我觉得有必要分享出来。
老实说，选择从Drivo租车是我做过的最糟糕的决定之一。即便还车已经两周多了，他们仍然以各种莫名其妙的名目向我收取费用。一旦刷了卡，就仿佛意味着你默许了那些事先并未明确告知你的收费项目。这些收费项目并没有任何明确的明细说明，也缺乏透明度。
客户服务体验同样糟糕至极。当我打电话去询问收费情况时，客服人员态度粗鲁，只会给出一些千篇一律、照本宣科的答复，根本无法切实解决问题。他们也不会立即提供详细的费用明细。相反，他们只会让你等待24小时；如果届时仍未收到相关信息，你就必须再次打电话，重新走一遍整个流程。但最糟糕的情况发生在我们还车的时候。还车之后，我们被迫等待了30到40分钟，才等到他们的接驳车将我们送回肯尼迪机场。这一延误导致我们错过了航班。最终，我们不得不在机场度过整个夜晚，只能搭乘第二天的航班。
一家租车公司理应让整个流程简单且可预测，尤其是在机场运营时。然而事实并非如此。这次经历给我们带来了不必要的压力与额外开支，最终还导致我们错过了航班。
这是我一生中最糟糕的租车经历之一。我强烈建议大家：千万别选择Drivo。与其和这家公司打交道，还不如步行、爬着去、乘坐公共交通，甚至直接取消行程。
绝不会再找Drivo了。
老实说，选择从Drivo租车是我做过的最糟糕的决定之一。即便还车已经两周多了，他们仍然以各种莫名其妙的名目向我收取费用。一旦刷了卡，就仿佛意味着你默许了那些事先并未明确告知你的收费项目。这些收费项目并没有任何明确的明细说明，也缺乏透明度。
客户服务体验同样糟糕至极。当我打电话去询问收费情况时，客服人员态度粗鲁，只会给出一些千篇一律、照本宣科的答复，根本无法切实解决问题。他们也不会立即提供详细的费用明细。相反，他们只会让你等待24小时；如果届时仍未收到相关信息，你就必须再次打电话，重新走一遍整个流程。但最糟糕的情况发生在我们还车的时候。还车之后，我们被迫等待了30到40分钟，才等到他们的接驳车将我们送回肯尼迪机场。这一延误导致我们错过了航班。最终，我们不得不在机场度过整个夜晚，只能搭乘第二天的航班。
一家租车公司理应让整个流程简单且可预测，尤其是在机场运营时。然而事实并非如此。这次经历给我们带来了不必要的压力与额外开支，最终还导致我们错过了航班。
这是我一生中最糟糕的租车经历之一。我强烈建议大家：千万别选择Drivo。与其和这家公司打交道，还不如步行、爬着去、乘坐公共交通，甚至直接取消行程。
绝不会再找Drivo了。
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