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Laura B
Awful
Drivo Rent A Car的点评
点评：Absolutely terrible experience with Drivo. The car they gave us was in horrible condition from the start — covered in dents, reeking of cigarette smoke, and the seats even had cigarette burns. It honestly looked and smelled like it had never been cleaned or inspected.
To make matters worse, the battery died while we had the car. We had to jumpstart it ourselves just to get it running again. When we called Drivo to request an exchange for a functioning vehicle, they flat-out refused. Instead of helping, we were treated extremely poorly by Mike, the corporate supervisor for customer service. He was dismissive, unprofessional, and showed zero concern about the condition of the vehicle or the inconvenience we experienced.
Being stuck with a poorly maintained car that literally couldn’t start, while being spoken to disrespectfully by customer service, is unacceptable. This company clearly does not care about vehicle safety, cleanliness, or customer support.
Additionally, the shuttle service is advertised to start at 6:00 AM, but the supervisor responsible for the keys showed up late. As a result, we didn’t actually leave the lot until 6:17 AM. Fortunately, we had enough time and were still able to make our flight, but if you’re on a tight schedule, this delay could easily cause problems. Based on our experience, the shuttle service was not reliable.
I would strongly recommend avoiding Drivo at all costs.
To make matters worse, the battery died while we had the car. We had to jumpstart it ourselves just to get it running again. When we called Drivo to request an exchange for a functioning vehicle, they flat-out refused. Instead of helping, we were treated extremely poorly by Mike, the corporate supervisor for customer service. He was dismissive, unprofessional, and showed zero concern about the condition of the vehicle or the inconvenience we experienced.
Being stuck with a poorly maintained car that literally couldn’t start, while being spoken to disrespectfully by customer service, is unacceptable. This company clearly does not care about vehicle safety, cleanliness, or customer support.
Additionally, the shuttle service is advertised to start at 6:00 AM, but the supervisor responsible for the keys showed up late. As a result, we didn’t actually leave the lot until 6:17 AM. Fortunately, we had enough time and were still able to make our flight, but if you’re on a tight schedule, this delay could easily cause problems. Based on our experience, the shuttle service was not reliable.
I would strongly recommend avoiding Drivo at all costs.
翻译：我对Drivo的体验简直糟糕透顶。他们给我们的车从一开始就状况极差——车身凹陷，弥漫着浓重的烟味，座椅上甚至还有烟头烫出的痕迹。说实话，这辆车看起来和闻起来都像是从未清洗或检查过一样。
更糟糕的是，在我们租车期间，电池没电了。我们不得不自己搭电才能启动它。当我们打电话给Drivo要求更换一辆能正常行驶的车辆时，他们断然拒绝了。不仅如此，负责客户服务的公司主管Mike的态度还极其恶劣。他冷漠无情，毫无职业素养，对车辆状况和我们遇到的不便漠不关心。
被迫使用一辆保养极差、根本无法启动的车辆，还要忍受客服人员的无礼对待，这简直令人无法接受。这家公司显然对车辆安全、清洁和客户服务漠不关心。
此外，虽然班车服务宣传的发车时间为早上 6:00，但负责钥匙的负责人却迟到了。结果，我们直到早上 6:17 才离开停车场。幸运的是，我们时间充裕，最终还是赶上了飞机。但如果您行程安排很紧，这样的延误很容易造成麻烦。根据我们的经验，班车服务并不可靠。
我强烈建议您无论如何都要避免选择 Drivo。
更糟糕的是，在我们租车期间，电池没电了。我们不得不自己搭电才能启动它。当我们打电话给Drivo要求更换一辆能正常行驶的车辆时，他们断然拒绝了。不仅如此，负责客户服务的公司主管Mike的态度还极其恶劣。他冷漠无情，毫无职业素养，对车辆状况和我们遇到的不便漠不关心。
被迫使用一辆保养极差、根本无法启动的车辆，还要忍受客服人员的无礼对待，这简直令人无法接受。这家公司显然对车辆安全、清洁和客户服务漠不关心。
此外，虽然班车服务宣传的发车时间为早上 6:00，但负责钥匙的负责人却迟到了。结果，我们直到早上 6:17 才离开停车场。幸运的是，我们时间充裕，最终还是赶上了飞机。但如果您行程安排很紧，这样的延误很容易造成麻烦。根据我们的经验，班车服务并不可靠。
我强烈建议您无论如何都要避免选择 Drivo。
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