MISLEADING AND EXPLOITING - Camplify (Wickham) - Camplify - 6条旅客点评与比价

Emma D

MISLEADING AND EXPLOITING

Camplify的点评

2026年06月20日发布于: 海外

点评：We were exploited by the owner to replace a visibly worn and perished handle after it broke THE FIRST time we opened the door less than one hour into our hire. When we questioned the responsibility falling to us he said “are you being righteous or are you guys short on money?!”. Camplify was absolutely no help although no instructions on handover were given not to use the handle to open the door. Although we reported this to Camplify with receipts and pictures we were told we have to seek compensation through the owner, who is clearly the reason we had to reach out to camplify at all. They also don’t mind that we were threatened with drop off fees because the van was not located in the same city it was listed as NOR that the owner wanted us to pick it up a day early AND pay extra insurance costs because it was more convenient for him due to personal commitments on our first hire day.

翻译：我们租车不到一小时，第一次开门时，车门把手就断了，车主竟然还让我们更换一个明显磨损损坏的把手。当我们质疑为什么责任要由我们承担时，他竟然说：“你们是正义凛然还是缺钱啊？！”。尽管交车时没有明确说明不能用把手开门，但Camplify却完全不予理睬。我们向Camplify提交了收据和照片，但他们却说我们必须直接找车主索赔，而这显然正是我们联系Camplify的原因。他们也毫不在意我们被威胁要支付异地还车费（因为车不在登记的城市），以及车主因为个人原因（比如我们租车当天他有事要办）要求我们提前一天取车并支付额外的保险费。

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