点评:As a couple, we just started our trip today, and we’re already feeling frustrated with our experience booking through Travalot. We had high hopes for our getaway to Malaysia, but things have not gone as planned.
From the moment we reached out to Travalot agents for assistance, we encountered issues. The communication was lacking; responses were slow, and we often felt like we were being brushed off rather than receiving the help we needed. We expected a smooth booking process, but instead, we were left with more questions than answers.
Upon arriving in Kuala Lumpur, we were hit with another setback. When we checked into our hotel, we were told that our room wasn’t ready, and we had to wait for an astonishing seven hours. We were exhausted from our flight and just wanted to settle in, but instead, we found ourselves sitting in the lobby with no updates from the staff. It was incredibly disappointing and made us feel like our vacation was off to a terrible start.
When we finally got into our room, it was far from what we expected. The hotel was not well-maintained, and the cleanliness left much to be desired. We felt misled by the descriptions provided by Travalot, and it’s hard to shake off the feeling of being let down. Arena hotel in KL
With our trip just beginning and already filled with frustrations, we are unsure how the rest of our stay will unfold. We sincerely hope things improve, but we cannot recommend Travalot based on our experience so far. If you’re considering booking with them, we suggest looking for other options that might offer better service and support. We’re regretting our decision to book with Travalot and hope to salvage the rest of our trip.
翻译:我们夫妻俩今天才开始旅行,通过 Travalot 预订的体验已经让我们感到很失望。我们对马来西亚之旅寄予厚望,但事情却不如预期。
从我们联系 Travalot 客服寻求帮助的那一刻起,就遇到了各种问题。沟通不畅;回复缓慢,我们常常感觉自己被敷衍了事,而不是得到了真正需要的帮助。我们期待着一个顺利的预订流程,结果却给我们留下了更多的疑问而不是答案。
抵达吉隆坡后,我们又遭遇了一次挫折。入住酒店时,被告知房间尚未准备好,我们不得不等待长达七个小时。飞行途中我们疲惫不堪,只想安顿下来,但我们却发现自己坐在大堂里,工作人员却没有任何更新信息。这让我们非常失望,感觉我们的假期从一开始就很糟糕。
当我们终于进入房间时,发现房间与我们预期的完全不同。酒店维护得不太好,清洁度也差强人意。我们感觉被 Travalot 的描述误导了,失望的感觉挥之不去。吉隆坡 Arena 酒店
我们的旅程才刚刚开始,已经充满了挫败感,我们不确定接下来的旅程会如何发展。我们真诚地希望情况会有所改善,但就我们目前的经验而言,我们无法推荐 Travalot。如果您正在考虑预订 Travalot,我们建议您寻找其他可能提供更好服务和支持的选择。我们对预订 Travalot 的决定感到后悔,希望能挽救我们接下来的旅程。