최악의 서비스 - 东京羽田机场2号航站楼观景台 (大田区) - Tokyo International Airport (Haneda) Terminal No2 Observation Deck - 1348条旅客点评与比价

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최악의 서비스

东京羽田机场2号航站楼观景台的点评

2026年07月18日发布于: 海外

点评：I am writing to lodge a formal complaint about the worst, most absurd transit experience I have ever had at Haneda Airport around 6:00 PM. I flew in from Sapporo on AIRDO and was transferring to an ANA international flight within Terminal 2.The core issue was a complete lack of staff guidance upon arrival. For a distance that clearly required a shuttle bus or an electric cart, there was absolutely no information or personnel telling transit passengers where to find these services. The only thing available was a silent directional sign, forcing me to mindlessly walk a staggering 3 kilometers from Gate 47 to Gate 71.To make matters worse, there was a severe lack of English-speaking staff. When I finally managed to find one employee to ask for help, they could barely communicate in English. Instead of providing a proper explanation or alternative solution for this ridiculous situation, the staff member simply said 'I'm sorry' and bluntly told me to 'just keep walking since you've already walked this far.' This irresponsible and indifferent attitude is completely unheard of for a major international airport.I was not the only one suffering from this nonsensical service; an Indian passenger walking next to me was also extremely furious. Forcing international transit passengers to walk a distance that takes over 15 minutes by car—without a single staff guide, shuttle, or helpful answer—is utterly unacceptable. This horrible experience has completely ruined my perception of Japanese hospitality. Haneda Airport must investigate this lack of transit support at Terminal 2 and provide a formal explanation.

翻译：我写此信是为了正式投诉：昨晚6点左右，我在羽田机场经历了有生以来最糟糕、最荒谬的转机过程。我乘坐AIRDO航空的航班从札幌抵达，随后需在2号航站楼转乘ANA的国际航班。主要问题在于抵达后完全缺乏工作人员指引。那段路程显然需要乘坐接驳巴士或电动小车，但现场没有任何信息提示，也没有工作人员告知中转乘客该去哪里找到这些交通工具。唯一能用的就是一个无声的指示牌，这迫使我盲目地走了足足3公里，从47号门走到71号门。更糟糕的是，会说英语的工作人员极为稀缺。当我终于找到一名员工寻求帮助时，他几乎无法用英语交流。对于这种荒谬的状况，他既没有给出合理的解释，也没有提供其他解决办法。那名工作人员只是说了句“很抱歉”，然后直截了当地对我说：“既然你已经走到这里了，就继续走吧。”对于一家国际大型机场而言，这种不负责任且漠不关心的态度简直闻所未闻。遭遇这种糟糕服务的并不只有我一个人；走在我旁边的另一位印度乘客也气得不行。强制要求国际中转旅客步行一段开车都需要15分钟以上的路程——期间既没有工作人员引导，也没有接驳车服务。没有任何帮助的回复——是完全不可接受的。这次糟糕的经历彻底破坏了我对日本待客之道的印象。羽田机场必须对2号航站楼缺乏交通引导服务的情况进行调查，并给出正式的解释。

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