DO NOT TAKE YOUR GROUP ON THIS TRIP - Lakeside Trolley & Tours (沃特金斯格伦) - Lakeside Trolley & Tours - 9条旅客点评与比价

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DO NOT TAKE YOUR GROUP ON THIS TRIP

Lakeside Trolley & Tours的点评

2026年07月20日发布于: 海外

点评：Went on a bach trip this past weekend and wanted to have a great time, but am absolutely appauled at how we were treated. The trolley started off fine, but their one trolley unexpectadly broke down. We were "stuck" at the one winery for an hour (they will tell you it was 20 minutes it was not). Again, should be fine, but it wasn't we were not updated. We called 2 times to figure out what our options were and how long we would be stranded there. This encounter was fine, however we were not compensated in any way until later recieveing a 15% discount off THE NEXT TIME we used them. After about an hour of waiting the trolley arrived to get us to the next destination. When we arrived we were very clearly told by our driver a 5pm pickup. Our group had always set 10 min timers to make sure we were on time for pickup. However around 4:45 the winery told us we had to wrap up and leave. We kindly told them that we were told 5 and they told us the trolley company didn't speak to us about that and we close at 5. So with that we weren't able to finish our bottles. Another group on our ride was unable to finish their tasting. So we leave and again are not super thrilled with how this has been going, but still ready for the next place. We arrive to our 4th stop and it in pouring out. As we enter we were strictly told to wait on one side to check in. With that being said none of the groups on our trolley were being tended to. All of their tasting rooms we were told were full (which is what the trolley is set up for) and then we were also told to go back outside in the rain to wait in line as people checked out. After about 20-25 minutes of waiting I called back and spoke with Katrina. I called to explain how we just were kicked out of the last place, this place will not serve ANY GROUP we just arrived with and Katrina proceeded to tell me I needed to be more patient and that they work with these wineries all the time. I said I understand, however the trolley breaking down was unexpected and now we can see how delayed it made all the wineries backup. I said you know this has sort of ruined the vibe of the day after everything and she told me "it has not completely ruined your day and you are still on the trip." I have been in jobs with customer service for years and NEVER been treated this way. I asked for some sort of compsenation as we had 9 girls in our group. This is where another group told us they gave us an email with 15% off the next trip (that no one on this trolley will ever do again I can promise you that). After I got off the lovely phone call with Katrina we found 4 people that got left from the trolley before us. LEFT! They then were calling the company complaining about this - so as you can see it was not just my group/me complaining. I also understand this was a unique circumstance with the trolley breaking down (which I mentioned multiple times) but to have been spoken to that way and treated like we were the problem was a wild concept.

翻译：上周末我去参加了一个酒庄之旅，本想好好享受一番，但我们对受到的待遇感到极其不满。起初一切正常，可他们仅有的那辆观光车却出乎意料地抛锚了。我们在那家酒庄“被困”了一个小时（他们会声称只有20分钟，其实并非如此）。按理说这也没什么大不了的，但实际上并非如此——我们完全没有得到任何通知。我们打了两次电话去询问有哪些选择，以及还会被困多久。这次经历本也还可以接受。然而，我们并未得到任何补偿，直到后来下次使用服务时才获得了15%的折扣。等了大约一个小时后，接送车才来接我们前往下一个目的地。到达后，司机明确告诉我们接人时间是下午5点。我们一行人一直都会设置10分钟的倒计时，以确保能准时上车。可到了4点45分左右，酒庄方面却要求我们结束活动并离开。我们好心地告诉他们，我们得知的闭店时间是5点，而他们则说电车公司并未与我们提及此事，并且他们确实在5点关门。正因如此，我们没能喝完手上的酒。同行的另一组游客也没能完成品酒环节。离开时，我们对整个行程的安排并不太满意，不过还是做好了前往下一站的准备。到达第四站时，外面正下着倾盆大雨。一进门，我们就被明确要求在一侧等候以办理登记手续。话虽如此，我们乘坐的观光车上的所有旅行团都无人照管。我们被告知，他们所有的品酒室都已满员了（而这正是这趟观光车的服务目的），接着我们又被要求冒着雨回到外面排队，等待其他人结账离开。等了大约20到25分钟后，我打电话给Katrina。我打电话是为了说明我们刚刚是如何被最后一个地方赶出来的。这个地方不会为我们刚一起抵达的任何团体提供服务。卡特里娜接着对我说，我需要更有耐心一些，还说他们一直都在与这些酒庄合作。我说我明白，不过电车抛锚实在出乎意料，现在我们可以看到这导致了所有酒庄的行程都严重延误。我说：“您也知道，经历了这一切之后，今天的氛围算是被破坏了。”她则回应道：“这并没有完全破坏您的一天，您依然在享受这次旅行啊。”“我从事客服相关工作多年，从来没遇到过这种待遇。由于我们团里有9名女生，我便请求给予一些补偿。这时另一个旅行团的人告诉我们，他们收到了一封邮件，上面有下次旅行的15%折扣优惠（我敢保证，坐这辆小火车的任何人以后都不会再选择这个旅行团了）。在和Katrina通完那通愉快的电话后，我们又发现了4个比我们先下车的人。他们被‘甩下’了！”他们随后给公司打电话投诉此事——所以如您所见，并不只是我或我们小组在抱怨。我也明白这次情况比较特殊，手推车发生了故障（这一点我已经多次提到），但被那样对待，还被当作问题源头，实在让人难以接受。

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