下载App
资质规则
旅行
账户
simonw980
Disorganized, rude and lacking accountability
Cavo Yachting的点评
点评：The start of our trip unfortunately did not go at all well due to the lack of organization from Cavo Yachting. We went though a 4 month period leading up to the charter with no communication from Cavo despite a number of emails from me requesting confirmation of payments, crew, taxis and provisioning. Eventually after I resorted to Instagram messaging I received a response just 11 days before our charter. We then did our online provisioning, provided crew list and asked about taxi transfers. There was no reply about the taxi, so I told them a few days before that I would book my own one. The provisioning I asked to be confirmed which they did 3 days before the charter.
We arrived at the base with no indication of where to go, but luckily spotted a sign outside their office. We got there early around 2pm just to make sure everything was ready so that we could depart that evening for Fiskardo (as suggested on their website).
We introduced ourselves and were immediately told that there had been no provisioning done for us and that we would need to now do that ourselves at the local mini-market. Only after I produced their original email confirming the provisioning and the printed list did they eventually agree to go and get our provisions. This was now late in the day and stock would obviously be low on the day everyone provisions their yachts.
Meanwhile we asked if the boat checking and handover could commence as soon as they were ready for us. It appeared there was only a single person doing this, and the boats were not fully prepared in advance of this process. Eventually after 6pm the handover process commenced but we picked up that the water tanks were empty, outside cabin windows had not been cleaned, the gas had not been connected, requiring a special part from the office. Around 8pm we were finally allowed to leave the dock, getting to Fiskardo around 10pm. We launched the tender hoping to get dinner, but the engine cut-out after a minute and we struggled in the dark to get it going again so paddled it back for diagnosis and an unplanned meal onboard. Cavo had left the fuel switched to use an external tank which we were not provided with, so we had to set it back to use the internal tank. Easy once you know.
The following day we wanted to start using our fresh berries and avo’s which they had provisioned. Having been hurriedly purchased late in the day from the mini-market no care had been taken to avoid mouldy berries or the worst of the avo’s which had perhaps all been tossed into the trolley. We purchased 10 avo’s and could not eat a single one and I took a time-stamped photo each day of each one. The images on this review are from day 1. We made the mistake of reporting this only on our return 2 weeks later as we didn’t want to have to return to Sivota. On our return, Cavo immediately blamed the mini-market and said we needed to take it up directly with them. The mini-market lady immediately blamed her supplier and said we should have reported this on day 1. I then produced my time-stamped photos and after lengthy negotiations she agreed to refund us 47 Euro to cover the Avo’s and half of the berries. But she could not pay it to me as Cavo had not paid her, so we needed to get the 47 Euro from Cavo. This is when Eva was put on the line which I assumed would be an apology and a plan to pay me the agreed cash. But no – it was not an apology – it was a 1-way shouting match at me the client accusing me of my ‘bad behaviour’. I could not get a word in and she just carried on shouting and blaming me and saying how she was not my butler. I was completely astounded that she could do business like this and treat a top-paying customer in such an unprofessional way. I eventually had to hang up the phone to end her tirade.
I then located Kevin who paid me 50 Euro, so I was at least compensated in a small way after the many hours of negotiating. Many charters I am sure go well, but if anything at all goes wrong you will be at the mercy of Cavo, and for this reason I would never charter from them again.
Two stars because the brand new catamaran, Inspire, was great.
We arrived at the base with no indication of where to go, but luckily spotted a sign outside their office. We got there early around 2pm just to make sure everything was ready so that we could depart that evening for Fiskardo (as suggested on their website).
We introduced ourselves and were immediately told that there had been no provisioning done for us and that we would need to now do that ourselves at the local mini-market. Only after I produced their original email confirming the provisioning and the printed list did they eventually agree to go and get our provisions. This was now late in the day and stock would obviously be low on the day everyone provisions their yachts.
Meanwhile we asked if the boat checking and handover could commence as soon as they were ready for us. It appeared there was only a single person doing this, and the boats were not fully prepared in advance of this process. Eventually after 6pm the handover process commenced but we picked up that the water tanks were empty, outside cabin windows had not been cleaned, the gas had not been connected, requiring a special part from the office. Around 8pm we were finally allowed to leave the dock, getting to Fiskardo around 10pm. We launched the tender hoping to get dinner, but the engine cut-out after a minute and we struggled in the dark to get it going again so paddled it back for diagnosis and an unplanned meal onboard. Cavo had left the fuel switched to use an external tank which we were not provided with, so we had to set it back to use the internal tank. Easy once you know.
The following day we wanted to start using our fresh berries and avo’s which they had provisioned. Having been hurriedly purchased late in the day from the mini-market no care had been taken to avoid mouldy berries or the worst of the avo’s which had perhaps all been tossed into the trolley. We purchased 10 avo’s and could not eat a single one and I took a time-stamped photo each day of each one. The images on this review are from day 1. We made the mistake of reporting this only on our return 2 weeks later as we didn’t want to have to return to Sivota. On our return, Cavo immediately blamed the mini-market and said we needed to take it up directly with them. The mini-market lady immediately blamed her supplier and said we should have reported this on day 1. I then produced my time-stamped photos and after lengthy negotiations she agreed to refund us 47 Euro to cover the Avo’s and half of the berries. But she could not pay it to me as Cavo had not paid her, so we needed to get the 47 Euro from Cavo. This is when Eva was put on the line which I assumed would be an apology and a plan to pay me the agreed cash. But no – it was not an apology – it was a 1-way shouting match at me the client accusing me of my ‘bad behaviour’. I could not get a word in and she just carried on shouting and blaming me and saying how she was not my butler. I was completely astounded that she could do business like this and treat a top-paying customer in such an unprofessional way. I eventually had to hang up the phone to end her tirade.
I then located Kevin who paid me 50 Euro, so I was at least compensated in a small way after the many hours of negotiating. Many charters I am sure go well, but if anything at all goes wrong you will be at the mercy of Cavo, and for this reason I would never charter from them again.
Two stars because the brand new catamaran, Inspire, was great.
翻译：遗憾的是，由于Cavo Yachting组织工作不力，我们旅程的开端极为不顺。在租船前的4个月里，尽管我发去了多封邮件以确认付款情况、船员安排、接送服务以及物资采购事宜，但始终未收到Cavo的任何回复。直到最后我通过Instagram发消息联系他们，才在租船前11天得到了回应。随后我们完成了在线物资采购，提交了船员名单，并询问了关于接送服务的相关信息。关于出租车的事没有收到任何回复，所以我早在几天前就告诉他们我会自己预订。我要求确认所需的物资配备情况，他们也在包机前三天予以确认。
我们抵达基地时，完全不知道该去哪里，不过幸运的是在他们的办公室外看到了指示牌。我们在下午2点左右就到了那里，就是为了确保一切准备就绪，这样我们就能按照网站上的建议，当晚启程前往菲斯卡尔多。我们做了自我介绍，随即被告知他们并未为我们准备任何物资，我们现在必须亲自去当地的超市采购。直到我拿出他们发来的确认会提供物资的原邮件以及打印好的清单后，他们才勉强同意去为我们购买所需物品。此时天色已晚，而在大家都为游艇采购物资的这一天，商店里的存货显然所剩无几。同时，我们询问能否在船只准备好后立即开始检查与交接手续。似乎只有一个人负责此项工作，而且船只在该流程开始前并未完全准备妥当。最终，下午6点过后交接流程才开始，但我们发现水箱是空的，舱外窗户也未经清洁，燃气也未接通，为此还需要从办公室调取一个专用零件。晚上8点左右，我们终于获准离开码头。晚上10点左右我们抵达菲斯卡多。我们驾着小艇上岸，打算吃晚饭，但引擎运转一分钟后就熄火了。我们在黑暗中费了很大劲才重新启动引擎，最后只好划着小艇返回船上进行检修，并临时在船上解决了晚餐问题。原来Cavo把燃油开关设置到了外部油箱，而我们并未配备这样的油箱，因此我们不得不把开关调回使用内部油箱。知道窍门后其实很简单。
第二天，我们打算享用船上备好的新鲜浆果和牛油果。这些水果是当天很晚的时候匆忙从小超市买来的，购买时根本没人留意挑选，结果那些发霉的浆果以及品质最差的牛油果全都被一股脑儿地放进了购物车。我们买了10个牛油果，结果一个都没能吃下去。于是我每天都给每个牛油果拍下带有时间戳的照片。这篇评论里的图片就是第一天拍摄的。我们犯了个错误：因为不想再返回锡沃塔，所以直到两周后回来才向商家反映此事。我们回来之后……Cavo立刻把责任推给那个小型市场，还说我们需要直接与他们交涉。那位市场女店主则立刻指责她的供应商，并表示我们本应在第一天就报告这个问题。随后我拿出了带有时间戳的照片，经过长时间的谈判后，她同意退还47欧元，用于补偿牛油果以及一半浆果的费用。但由于Cavo尚未向她付款，她无法直接把钱付给我，因此我们必须从Cavo那里拿到这47欧元。就在那时，Eva给我打电话。我原以为她会道歉，还会提出一个支付约定款项的计划。但事实并非如此——她根本没有道歉，而是一面对我大声斥责，一面指责我“行为不端”。我根本没机会开口说话，她只是不停地吼叫、责怪我，还声称自己又不是我的管家。我简直惊呆了：她怎么能以这种方式做生意，还用如此不专业的态度对待一位付费数额可观的客户呢。最后我不得不挂断电话，才终止了她的连珠炮般的责骂。
随后我找到了凯文，他付给我50欧元，这样在经历了数小时的谈判之后，我总算得到了一点补偿。我相信很多包船服务都进行得很顺利，但一旦出点什么差错，你就只能任由Cavo摆布了。正因如此，我再也不会从他们那里包船了。
给两颗星是因为那艘崭新的双体船“Inspire”确实很棒。
我们抵达基地时，完全不知道该去哪里，不过幸运的是在他们的办公室外看到了指示牌。我们在下午2点左右就到了那里，就是为了确保一切准备就绪，这样我们就能按照网站上的建议，当晚启程前往菲斯卡尔多。我们做了自我介绍，随即被告知他们并未为我们准备任何物资，我们现在必须亲自去当地的超市采购。直到我拿出他们发来的确认会提供物资的原邮件以及打印好的清单后，他们才勉强同意去为我们购买所需物品。此时天色已晚，而在大家都为游艇采购物资的这一天，商店里的存货显然所剩无几。同时，我们询问能否在船只准备好后立即开始检查与交接手续。似乎只有一个人负责此项工作，而且船只在该流程开始前并未完全准备妥当。最终，下午6点过后交接流程才开始，但我们发现水箱是空的，舱外窗户也未经清洁，燃气也未接通，为此还需要从办公室调取一个专用零件。晚上8点左右，我们终于获准离开码头。晚上10点左右我们抵达菲斯卡多。我们驾着小艇上岸，打算吃晚饭，但引擎运转一分钟后就熄火了。我们在黑暗中费了很大劲才重新启动引擎，最后只好划着小艇返回船上进行检修，并临时在船上解决了晚餐问题。原来Cavo把燃油开关设置到了外部油箱，而我们并未配备这样的油箱，因此我们不得不把开关调回使用内部油箱。知道窍门后其实很简单。
第二天，我们打算享用船上备好的新鲜浆果和牛油果。这些水果是当天很晚的时候匆忙从小超市买来的，购买时根本没人留意挑选，结果那些发霉的浆果以及品质最差的牛油果全都被一股脑儿地放进了购物车。我们买了10个牛油果，结果一个都没能吃下去。于是我每天都给每个牛油果拍下带有时间戳的照片。这篇评论里的图片就是第一天拍摄的。我们犯了个错误：因为不想再返回锡沃塔，所以直到两周后回来才向商家反映此事。我们回来之后……Cavo立刻把责任推给那个小型市场，还说我们需要直接与他们交涉。那位市场女店主则立刻指责她的供应商，并表示我们本应在第一天就报告这个问题。随后我拿出了带有时间戳的照片，经过长时间的谈判后，她同意退还47欧元，用于补偿牛油果以及一半浆果的费用。但由于Cavo尚未向她付款，她无法直接把钱付给我，因此我们必须从Cavo那里拿到这47欧元。就在那时，Eva给我打电话。我原以为她会道歉，还会提出一个支付约定款项的计划。但事实并非如此——她根本没有道歉，而是一面对我大声斥责，一面指责我“行为不端”。我根本没机会开口说话，她只是不停地吼叫、责怪我，还声称自己又不是我的管家。我简直惊呆了：她怎么能以这种方式做生意，还用如此不专业的态度对待一位付费数额可观的客户呢。最后我不得不挂断电话，才终止了她的连珠炮般的责骂。
随后我找到了凯文，他付给我50欧元，这样在经历了数小时的谈判之后，我总算得到了一点补偿。我相信很多包船服务都进行得很顺利，但一旦出点什么差错，你就只能任由Cavo摆布了。正因如此，我再也不会从他们那里包船了。
给两颗星是因为那艘崭新的双体船“Inspire”确实很棒。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
