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Mehran K
Appalling owner
Cavo Yachting的点评
点评：Incredible crew, appalling company owner — never charter with Cavo
I want to be clear up front: our skipper and hostess were outstanding. Genuinely warm, professional, and attentive all week. Greece was beautiful and the sailing itself was everything we hoped for. Every good thing about this trip came from the crew — and none of it came from the person who runs Cavo Yachting.
On day four, the owner and one of his staff pulled up to our catamaran in a separate boat while we were all settled in around the deck. Within minutes we heard shouting. The owner had launched into a screaming match with our skipper, in front of all of us, over the skipper's pay, his attire, and the supposed "state of the boat." For the record, as the paying guests actually living on that boat, we found it clean and were thrilled with the crew. Our skipper repeatedly and calmly asked to move the conversation to shore so it wouldn't happen in front of guests. The owner refused, went on for a solid 30 minutes, and finally left cursing at him. It was bizarre and genuinely distressing to sit through on a holiday we'd paid roughly €30,000 for.
The worse part came on our last day. That Friday we were sailing back to the main port to disembark the next morning, and on the way my daughter ran a load of laundry — around $500 worth of her clothes. The machine locked shut mid-cycle: the water needed to be pumped out, something only their maintenance staff could do. By the time we reached port our skipper's hours had ended (he was scheduled only until 5pm), so we asked the hostess for help. She tried for hours, then came back visibly upset because the owner had told her, and I quote, that it was "not my priority." We were disembarking at 7am the next morning. We could see the owner through his office window with his maintenance guy, deliberately ignoring us. I had to knock, call
out, and make a scene before he'd even acknowledge us — at which point he leaned out and started yelling that I wasn't allowed to use the laundry machine and that it wasn't his problem. This is a man who had just collected €30,000 from me. When I asked why he treated clients this way, he called me jealous and an "a-hole," started filming us, and threatened to call the police — over a request to open a laundry machine door on a boat we had until 8am the next day. Only once a small crowd gathered did he finally send his maintenance guy, who opened it in five minutes.
I have never experienced disrespect and unprofessionalism like this from someone running a business at this price point. Our skipper and hostess were extraordinary and deserve far better than the person they work for. But they can't protect you from him. Never charter with Cavo Yachting. When a real problem came up, the owner ignored it, insulted me, filmed me, and threatened to call the police — over a stuck laundry door, after collecting €30,000 from us. Whatever you're looking for in a charter, you can find it with a company that won't treat you with open contempt the moment something goes wrong.
I want to be clear up front: our skipper and hostess were outstanding. Genuinely warm, professional, and attentive all week. Greece was beautiful and the sailing itself was everything we hoped for. Every good thing about this trip came from the crew — and none of it came from the person who runs Cavo Yachting.
On day four, the owner and one of his staff pulled up to our catamaran in a separate boat while we were all settled in around the deck. Within minutes we heard shouting. The owner had launched into a screaming match with our skipper, in front of all of us, over the skipper's pay, his attire, and the supposed "state of the boat." For the record, as the paying guests actually living on that boat, we found it clean and were thrilled with the crew. Our skipper repeatedly and calmly asked to move the conversation to shore so it wouldn't happen in front of guests. The owner refused, went on for a solid 30 minutes, and finally left cursing at him. It was bizarre and genuinely distressing to sit through on a holiday we'd paid roughly €30,000 for.
The worse part came on our last day. That Friday we were sailing back to the main port to disembark the next morning, and on the way my daughter ran a load of laundry — around $500 worth of her clothes. The machine locked shut mid-cycle: the water needed to be pumped out, something only their maintenance staff could do. By the time we reached port our skipper's hours had ended (he was scheduled only until 5pm), so we asked the hostess for help. She tried for hours, then came back visibly upset because the owner had told her, and I quote, that it was "not my priority." We were disembarking at 7am the next morning. We could see the owner through his office window with his maintenance guy, deliberately ignoring us. I had to knock, call
out, and make a scene before he'd even acknowledge us — at which point he leaned out and started yelling that I wasn't allowed to use the laundry machine and that it wasn't his problem. This is a man who had just collected €30,000 from me. When I asked why he treated clients this way, he called me jealous and an "a-hole," started filming us, and threatened to call the police — over a request to open a laundry machine door on a boat we had until 8am the next day. Only once a small crowd gathered did he finally send his maintenance guy, who opened it in five minutes.
I have never experienced disrespect and unprofessionalism like this from someone running a business at this price point. Our skipper and hostess were extraordinary and deserve far better than the person they work for. But they can't protect you from him. Never charter with Cavo Yachting. When a real problem came up, the owner ignored it, insulted me, filmed me, and threatened to call the police — over a stuck laundry door, after collecting €30,000 from us. Whatever you're looking for in a charter, you can find it with a company that won't treat you with open contempt the moment something goes wrong.
翻译：出色的船员，糟糕的公司老板——绝对不要向Cavo包船！
我必须开宗明义：我们的船长和女招待表现得极为出色。他们整个星期都热情周到、专业细致。希腊风景如画，航海体验也完全符合我们的期望。这次旅行的所有美好之处都归功于船员们——而与Cavo Yachting的经营者毫无关系。
第四天，当我们都围坐在甲板上时，船主和他的一名工作人员驾着另一艘船来到了我们的双体船旁。几分钟后，我们便听到了争吵声。当着我们所有人的面，船主因为船长的薪酬、着装，以及所谓的“船只状况”问题，与船长大吵起来。需要说明的是，作为付费乘坐这艘船的客人，我们觉得船上非常干净整洁，对船员们也极为满意。我们的船长多次冷静地请求将谈话转移到岸上进行，以免在客人面前发生冲突。船主却予以拒绝，继续滔滔不绝地讲了整整30分钟，最后骂骂咧咧地离开了。我们花费了约3万欧元来度过这个假期，却不得不坐在这里目睹这一切，实在怪异又令人痛苦。
最糟糕的情况发生在最后一天。那个星期五，我们正驶回主港口，准备次日早上下船。途中，我女儿洗了一堆衣服——价值约500美元的衣物。洗衣机在运行过程中突然锁住了：里面的水必须排出去，而只有船上的维修人员才能做到这一点。当我们抵达港口时，船长的工作时间已经结束了（他只工作到下午5点），于是我们向女主人求助。她努力了几个小时，最后显得非常沮丧地回来，因为船主告诉她——原话是：“这并非我的首要任务。”“第二天早上7点，我们才下船。透过办公室的窗户，我们能看到房东正和他的维修工在一起，故意对我们视而不见。我不得不敲门、大声呼喊，甚至闹出动静后他才理我们——这时他探出身来大喊，说我不能用洗衣机，还说这不是他该操心的事。可就在不久前，他还从我这里收走了3万欧元。当我问他为何如此对待客人时，他居然说我心胸狭隘，还骂我是‘混蛋’。”“他开始拍摄我们，还威胁要报警——而事情的起因仅仅是我们请求打开一艘我们租用至次日早上8点的船上的洗衣机门。直到周围聚集了一小群人后，他才终于派维修人员前来，后者五分钟内就把门打开了。
如此高价位的服务，我从未遇到过经营者如此不尊重客人且毫无专业素养的情况。我们的船长和女主人表现得极为出色，他们理应得到比雇主好得多的对待。”但是他们无法保护你免受他的伤害。千万别选择Cavo Yachting作为包船服务商。当真正的问题出现时，船东置之不理，还辱骂我、拍摄我，甚至在我们支付了3万欧元后，还威胁要报警——而问题仅仅是洗衣房的门卡住了而已。无论你想要怎样的包船服务，你都能找到一家不会在出现问题时就公然轻视你的公司。
我必须开宗明义：我们的船长和女招待表现得极为出色。他们整个星期都热情周到、专业细致。希腊风景如画，航海体验也完全符合我们的期望。这次旅行的所有美好之处都归功于船员们——而与Cavo Yachting的经营者毫无关系。
第四天，当我们都围坐在甲板上时，船主和他的一名工作人员驾着另一艘船来到了我们的双体船旁。几分钟后，我们便听到了争吵声。当着我们所有人的面，船主因为船长的薪酬、着装，以及所谓的“船只状况”问题，与船长大吵起来。需要说明的是，作为付费乘坐这艘船的客人，我们觉得船上非常干净整洁，对船员们也极为满意。我们的船长多次冷静地请求将谈话转移到岸上进行，以免在客人面前发生冲突。船主却予以拒绝，继续滔滔不绝地讲了整整30分钟，最后骂骂咧咧地离开了。我们花费了约3万欧元来度过这个假期，却不得不坐在这里目睹这一切，实在怪异又令人痛苦。
最糟糕的情况发生在最后一天。那个星期五，我们正驶回主港口，准备次日早上下船。途中，我女儿洗了一堆衣服——价值约500美元的衣物。洗衣机在运行过程中突然锁住了：里面的水必须排出去，而只有船上的维修人员才能做到这一点。当我们抵达港口时，船长的工作时间已经结束了（他只工作到下午5点），于是我们向女主人求助。她努力了几个小时，最后显得非常沮丧地回来，因为船主告诉她——原话是：“这并非我的首要任务。”“第二天早上7点，我们才下船。透过办公室的窗户，我们能看到房东正和他的维修工在一起，故意对我们视而不见。我不得不敲门、大声呼喊，甚至闹出动静后他才理我们——这时他探出身来大喊，说我不能用洗衣机，还说这不是他该操心的事。可就在不久前，他还从我这里收走了3万欧元。当我问他为何如此对待客人时，他居然说我心胸狭隘，还骂我是‘混蛋’。”“他开始拍摄我们，还威胁要报警——而事情的起因仅仅是我们请求打开一艘我们租用至次日早上8点的船上的洗衣机门。直到周围聚集了一小群人后，他才终于派维修人员前来，后者五分钟内就把门打开了。
如此高价位的服务，我从未遇到过经营者如此不尊重客人且毫无专业素养的情况。我们的船长和女主人表现得极为出色，他们理应得到比雇主好得多的对待。”但是他们无法保护你免受他的伤害。千万别选择Cavo Yachting作为包船服务商。当真正的问题出现时，船东置之不理，还辱骂我、拍摄我，甚至在我们支付了3万欧元后，还威胁要报警——而问题仅仅是洗衣房的门卡住了而已。无论你想要怎样的包船服务，你都能找到一家不会在出现问题时就公然轻视你的公司。
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