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This vendor is either grossly incompetent, a scammer, or both!
PR Vacation Stays的点评
点评：I wanted to warn people about this company. This review is about an apartment rental with this vendor.
I booked a vacation stay with "PR Vacation Stays" 6 months in advance through Booking.com, at a beachfront high-rise apartment in San Juan.
Upon arrival at the property, I was refused entry by building security.
Texting the host, he claimed he had cancelled the booking due to non-payment. I sent him my confirmed reservation request, but he maintained he had not been paid. I did not have access to my receipt at that time, so I had to book elsewhere.
After my return home, I provided the host with my proof of payment, and asked for a refund.
I had booked and paid with a credit card, which was credited to his paypal account.
Although he claimed he would refund my money, there was no credit to my cc account.
Instead, he gave me a run-around, claiming my refund was "with Paypal, and I had to ask them, he has no control after accepting a refund".
I told him that is not how it works, there needs to be some kind of communication from him to Paypal either in form of a credit to my Paypal account, or directly to my credit card.
It is not the customer's responsibility to ask Paypal about a refund for something I didn't book through them, when they have no record of a transaction from my paypal account.
To make it easy for him, I sent him a refund request from my Paypal account, and told him it was from me, sending him screenshots of the request.
He could have just responded to my request and sent the refund, but instead he has ignored that request, and my further text messages.
I can only surmise that they are one of these:
(1) they are just grossly incompetent, losing track of their customers' payments, and then not having the integrity to make good on their errors,
or
(2) deliberate scammers, knowing full well when making bookings, they will not honor the reservation, and keep the payment.
I booked a vacation stay with "PR Vacation Stays" 6 months in advance through Booking.com, at a beachfront high-rise apartment in San Juan.
Upon arrival at the property, I was refused entry by building security.
Texting the host, he claimed he had cancelled the booking due to non-payment. I sent him my confirmed reservation request, but he maintained he had not been paid. I did not have access to my receipt at that time, so I had to book elsewhere.
After my return home, I provided the host with my proof of payment, and asked for a refund.
I had booked and paid with a credit card, which was credited to his paypal account.
Although he claimed he would refund my money, there was no credit to my cc account.
Instead, he gave me a run-around, claiming my refund was "with Paypal, and I had to ask them, he has no control after accepting a refund".
I told him that is not how it works, there needs to be some kind of communication from him to Paypal either in form of a credit to my Paypal account, or directly to my credit card.
It is not the customer's responsibility to ask Paypal about a refund for something I didn't book through them, when they have no record of a transaction from my paypal account.
To make it easy for him, I sent him a refund request from my Paypal account, and told him it was from me, sending him screenshots of the request.
He could have just responded to my request and sent the refund, but instead he has ignored that request, and my further text messages.
I can only surmise that they are one of these:
(1) they are just grossly incompetent, losing track of their customers' payments, and then not having the integrity to make good on their errors,
or
(2) deliberate scammers, knowing full well when making bookings, they will not honor the reservation, and keep the payment.
翻译：我想提醒大家注意这家公司。这篇评论是关于这家供应商的公寓租赁。
我提前 6 个月通过 Booking.com 预订了“PR Vacation Stays”度假住宿，位于圣胡安的海滨高层公寓。
抵达酒店后，大楼保安拒绝我入内。
他发短信给房东，说他因未付款而取消了预订。我向他发送了确认的预订请求，但他坚持说他没有收到付款。我当时无法查看收据，所以不得不在其他地方预订。
回家后，我向房东提供了付款证明，并要求退款。
我用信用卡预订并付款，款项记入了他的 PayPal 账户。
虽然他声称会退还我的钱，但我的信用卡账户上没有钱。
相反，他敷衍我，声称我的退款“通过 PayPal 进行，我不得不问他们，他接受退款后就无权控制了”。
我告诉他事情不是这样的，他需要与 Paypal 进行某种沟通，要么将款项存入我的 Paypal 账户，要么直接存入我的信用卡。
如果 Paypal 没有我的 Paypal 账户交易记录，那么客户没有责任要求 Paypal 退还我未通过他们预订的商品。
为了方便他，我从我的 Paypal 账户向他发送了退款请求，并告诉他这是我的请求，并向他发送了请求的屏幕截图。
他本可以回复我的请求并退款，但他却忽略了该请求以及我的后续短信。
我只能推测他们是以下情况之一：
(1) 他们非常无能，无法追踪客户的付款情况，而且没有诚信来弥补他们的错误，
或
(2) 故意诈骗，在预订时完全知道他们不会兑现预订并扣留付款。
我提前 6 个月通过 Booking.com 预订了“PR Vacation Stays”度假住宿，位于圣胡安的海滨高层公寓。
抵达酒店后，大楼保安拒绝我入内。
他发短信给房东，说他因未付款而取消了预订。我向他发送了确认的预订请求，但他坚持说他没有收到付款。我当时无法查看收据，所以不得不在其他地方预订。
回家后，我向房东提供了付款证明，并要求退款。
我用信用卡预订并付款，款项记入了他的 PayPal 账户。
虽然他声称会退还我的钱，但我的信用卡账户上没有钱。
相反，他敷衍我，声称我的退款“通过 PayPal 进行，我不得不问他们，他接受退款后就无权控制了”。
我告诉他事情不是这样的，他需要与 Paypal 进行某种沟通，要么将款项存入我的 Paypal 账户，要么直接存入我的信用卡。
如果 Paypal 没有我的 Paypal 账户交易记录，那么客户没有责任要求 Paypal 退还我未通过他们预订的商品。
为了方便他，我从我的 Paypal 账户向他发送了退款请求，并告诉他这是我的请求，并向他发送了请求的屏幕截图。
他本可以回复我的请求并退款，但他却忽略了该请求以及我的后续短信。
我只能推测他们是以下情况之一：
(1) 他们非常无能，无法追踪客户的付款情况，而且没有诚信来弥补他们的错误，
或
(2) 故意诈骗，在预订时完全知道他们不会兑现预订并扣留付款。
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