点评:Took my blue badge holding friend who needs to use a wheelchair to M&S. Their car park had no disabled spaces, so after driving round the car park twice I decided to use a disabled EV charging space as there were many empty spaces. On returning to the car I found a parking fine ( sorry they call it a "charge") attached of £100. We went to the customer service desk and got the robotic response that we had parked in an EV charging bay so in effect tough luck. The gentleman on the desk glibly showed me a photograph of the terms and condition notice which wasn't actually at the entrance where I came into the car park and there were NO notices by the disabled EV bays...how convenient if you want to extract a parking fine SORRY ..charge from users of the Centre. Just beware and don't waste your time speaking to customer services!!
翻译:我带着需要使用轮椅的、持有蓝色无障碍停车证的朋友去了M&S。他们的停车场里根本没有为残障人士预留的车位,于是我在停车场里转了两圈后,决定占用一个电动车充电专用位——因为当时那里有很多空位。当我回到车旁时,发现了一张100英镑的罚单(不好意思,他们称之为“收费”)。我们随后去客服台询问,得到的答复却十分冷冰冰:我们确实把车停在了电动车充电位上,所以只能认倒霉了。前台那位先生轻描淡写地给我看了一份条款与条件的告示照片,但实际上在我进入停车场的入口处根本没有任何此类告示,在残疾人专用电动车停车位附近也完全没有张贴任何通知……要是想向中心的使用者收取停车费——不好意思,应该是罚款——那可真是再方便不过了。大家可要小心,别浪费时间去联系客服了!!