Bitterly Disappointed- Be warned people!!! - Cineworld Cinema (谢菲尔德) - Cineworld Cinema - 505条旅客点评与比价

Sherpa0544997****

Bitterly Disappointed- Be warned people!!!

Cineworld Cinema的点评

2026年08月13日发布于: 海外

点评：I’ve been going to the Sheffield Cineworld for over a decade, attended several opening nights and had a wonderful experience. Having seen Spider-Man on its 4th day (Sunday afternoon) & arriving with over an hour to spare, finding any parking space was nearly impossible-having eventually found one. I went in to queue for refreshments/popcorn to be confronted by 7 queues of customers (around 10 -15 people deep). We were stuck in the queue for over half an hour!! Having eventually been served & paid over £50 for popcorn & ‘Iced drinks’ which we always look forward to (as part of the cinema experience). We were presented with were 5 drinks of blue syrup and foam with no ice - I said that these were not acceptable and wanted new ones, we were told this is all we have (having paid), I asked to speak to a manager, but we were met with a ‘that’s what we’ve got’ (with a like it or lump it attitude) rude curt staff who made us feel like an inconvenience - we asked for a refund and none was given - this drama made us miss the start of the screening - interrupting others viewing, this delay continued through the film with others (who had been queuing behind) trying to find their seat in the dark! Which was really frustrating - two couples in front of us started arguing about who’s seat was who’s which seemed to built out of the frustration! Sadly - if you want to have a good customer experience for new films …avoid Cineworld at all costs, their basic infrastructure just cannot cope, staff were rude and dismissive and no consideration was given to asking for a refund!!! I have escalated this to the management team by email who have replied to say this has been reviewed and no further action or compensation will be given!!! SHOCKING and DISAPPOINTING !!!!

翻译：十多年来，我一直常去谢菲尔德的Cineworld影院，也参加过好几次首映式，每次体验都棒极了。这次我在《蜘蛛侠》上映的第四天（周日下午）前往观影，提前一个多小时就到了，但几乎找不到停车位——最后总算找到了一个。当我去排队购买饮料和爆米花时，却发现有7条顾客队伍（每队约有10到15人）。我们就在队列中被困了半个多小时！！我们终于买到了爆米花和“冰镇饮料”——我们一直都很期待这些，因为它们是影院体验的一部分。然而，我们拿到的却是5杯只有蓝色糖浆和泡沫、根本没有冰块的饮料。我说这样的饮料根本没法喝，要求重新给我们制作。可对方告诉我们：钱都收了，就只有这些了。于是我要求见经理。然而我们得到的回应却是“我们就只有这些了”（带着一种“爱用就用，不用拉倒”的态度）。工作人员态度粗鲁又生硬，让我们觉得自己是个麻烦。我们要求退款，但遭到拒绝。这场闹剧导致我们错过了电影的开场；由于出现延误，后面排队的人不得不在黑暗中试图找到自己的座位，从而打乱了其他观众的观看体验！这真的让人很沮丧——我们前面有两对情侣开始争论谁的座位该归谁，这种争执似乎就是因 frustration 而引发的！遗憾的是，如果你想获得良好的新片观影体验……无论如何都千万别去Cineworld，他们的基础设施根本应付不来；工作人员态度粗鲁又漠不关心，甚至连退款请求都置之不理！！我已通过电子邮件将此事汇报给管理团队，他们回复称已经对此进行了审查，但不会采取任何进一步措施或提供补偿！！！真是令人震惊且失望至极!!!!

查看全部 505 条点评