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Richard W
⭐ 1-star review – Cineworld Sheffield
Cineworld Cinema的点评
点评：Really disappointing experience at Cineworld Sheffield when we went to see the new Spider-Man film on 2 August. We arrived around an hour before the film was due to start, but it took us approximately 20–30 minutes just to find a parking space. We then went to get drinks, expecting to have plenty of time, but due to extremely poor queue management and what appeared to be insufficient staffing, we were left waiting for around 30 minutes. The Cherry ICEE wasn’t working, and after paying over £30 for five ICEEs, what we received was essentially blue liquid rather than properly frozen ICEEs. By the time we finally got our drinks, our film had already started.
What made the experience even more frustrating was Cineworld’s response to our complaint. We were told that the issue should have been raised with the cinema team at the time. However, our film had already started because of the delays, so our choice was either to miss even more of the film by waiting around to make a complaint or go into the screening. We obviously chose to watch the film we had paid for.
We gave Cineworld the opportunity to reconsider the complaint, but they refused to offer a refund, compensation or even a goodwill gesture, despite acknowledging the concerns we had raised. In my opinion, this is extremely poor customer service. Things can go wrong, but it is how a company deals with those problems that matters. Unfortunately, Cineworld Sheffield failed on both the original experience and the subsequent customer service. I certainly wouldn’t describe this as the cinema experience you would expect after spending a significant amount of money on tickets and refreshments.
What made the experience even more frustrating was Cineworld’s response to our complaint. We were told that the issue should have been raised with the cinema team at the time. However, our film had already started because of the delays, so our choice was either to miss even more of the film by waiting around to make a complaint or go into the screening. We obviously chose to watch the film we had paid for.
We gave Cineworld the opportunity to reconsider the complaint, but they refused to offer a refund, compensation or even a goodwill gesture, despite acknowledging the concerns we had raised. In my opinion, this is extremely poor customer service. Things can go wrong, but it is how a company deals with those problems that matters. Unfortunately, Cineworld Sheffield failed on both the original experience and the subsequent customer service. I certainly wouldn’t describe this as the cinema experience you would expect after spending a significant amount of money on tickets and refreshments.
翻译：8月2日，我们去谢菲尔德的Cineworld影院观看新一集的《蜘蛛侠》电影，这次体验实在令人失望。我们在电影开演前约一小时到达，但光是寻找停车位就花了20到30分钟。之后我们去买饮料，原以为还有充足的时间，但由于排队管理极其糟糕且工作人员明显不足，我们又等了大约30分钟。此外，那台卖冰饮的机器也坏了。我们花了30多英镑购买了五杯冰激凌饮料，但收到的却基本上是蓝色液体，根本算不上是冻住的冰激凌。等我们终于拿到饮料时，电影早已开始放映了。
更让我们沮丧的是Cineworld对我们投诉的回应。他们告诉我们，这个问题本应在当时向影院工作人员反映。然而，由于延误，我们的电影早已开始了。于是我们面临两个选择：要么继续等待以提出投诉，从而错过更多影片内容；要么直接进场观看。显然，我们选择了观看自己花钱买的电影。
我们给了Cineworld重新考虑我们投诉的机会，但尽管他们承认我们所提出的问题确实存在，却拒绝退款、提供补偿，甚至连一点善意的姿态都没有。在我看来，这种服务态度实在糟糕至极。事情偶尔出错是难免的。不过，一家公司如何处理这些问题才是关键。遗憾的是，谢菲尔德的Cineworld影院在最初的观影体验以及后续的客户服务两方面都做得糟糕透顶。花了大笔钱购买电影票和零食后，我绝对不会把这里的体验称作是理想的影院体验。
更让我们沮丧的是Cineworld对我们投诉的回应。他们告诉我们，这个问题本应在当时向影院工作人员反映。然而，由于延误，我们的电影早已开始了。于是我们面临两个选择：要么继续等待以提出投诉，从而错过更多影片内容；要么直接进场观看。显然，我们选择了观看自己花钱买的电影。
我们给了Cineworld重新考虑我们投诉的机会，但尽管他们承认我们所提出的问题确实存在，却拒绝退款、提供补偿，甚至连一点善意的姿态都没有。在我看来，这种服务态度实在糟糕至极。事情偶尔出错是难免的。不过，一家公司如何处理这些问题才是关键。遗憾的是，谢菲尔德的Cineworld影院在最初的观影体验以及后续的客户服务两方面都做得糟糕透顶。花了大笔钱购买电影票和零食后，我绝对不会把这里的体验称作是理想的影院体验。
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