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Poppy S
Very disappointing spa experience
The Spa @ Suites Hotel Knowsley的点评
点评：The spa day was purchased through Groupon as a gift for an 18th birthday present.
We attended 15 minutes early at the spa reception (as requested) to find that there was no one around to assist us. We called the hotel reception, who informed us that the hotel didn’t have anything to do with the spa and that there wasn’t a spa manager, but that he would let the spa attendant know this and that the receptionist had called in sick. We were originally booked into the thermal for 10 am, having arrived well before this time to fill out forms. When we finally accessed the spa area very late, there was as no towel, robe or slippers and we had to go search for a robe to wear, along with another lady who was there at the same time and was having the same issues. Eventually we tried to access the pool area which wasn’t open so we then then called back the hotel reception who said that the Duty Manager, was going to go down to the spa to find out what was going on and finally opened the pool area. After entering the area the thermal suite wasn't up and running fully, so we couldn't use the facilities at this time, including the shower, sauna and steam room, as they hadn't been turned on for very long and were not very hot. The jacuzzis were both not working with one of them having been shut down for being yellow coloured. The delay led to us missing out on a large portion of the 2 hours that we had paid for to access the thermal area. There were only 2 spa attendants there, and clearly not enough staff around to deal with the issues, including covering the reception but also the lack of robes, slippers, etc.
We did like the massage, and the lady serving us the afternoon tea was lovely.
We booked the Suites as it is local and thought it would be nice to try out this, but unfortunately the start of the day put a dampener on the whole day and tarnished what could have been a lovely 18th birthday present. We were expecting today to be welcoming, relaxing and pampering, which sadly it didn't turn out to be.. A spa day should be a lovely, relaxing experience, and it certainly didn't start like this and we wouldn’t advise anyone to book this.
We have also emailed the general manager to complain regarding this but so far have received no response.
We attended 15 minutes early at the spa reception (as requested) to find that there was no one around to assist us. We called the hotel reception, who informed us that the hotel didn’t have anything to do with the spa and that there wasn’t a spa manager, but that he would let the spa attendant know this and that the receptionist had called in sick. We were originally booked into the thermal for 10 am, having arrived well before this time to fill out forms. When we finally accessed the spa area very late, there was as no towel, robe or slippers and we had to go search for a robe to wear, along with another lady who was there at the same time and was having the same issues. Eventually we tried to access the pool area which wasn’t open so we then then called back the hotel reception who said that the Duty Manager, was going to go down to the spa to find out what was going on and finally opened the pool area. After entering the area the thermal suite wasn't up and running fully, so we couldn't use the facilities at this time, including the shower, sauna and steam room, as they hadn't been turned on for very long and were not very hot. The jacuzzis were both not working with one of them having been shut down for being yellow coloured. The delay led to us missing out on a large portion of the 2 hours that we had paid for to access the thermal area. There were only 2 spa attendants there, and clearly not enough staff around to deal with the issues, including covering the reception but also the lack of robes, slippers, etc.
We did like the massage, and the lady serving us the afternoon tea was lovely.
We booked the Suites as it is local and thought it would be nice to try out this, but unfortunately the start of the day put a dampener on the whole day and tarnished what could have been a lovely 18th birthday present. We were expecting today to be welcoming, relaxing and pampering, which sadly it didn't turn out to be.. A spa day should be a lovely, relaxing experience, and it certainly didn't start like this and we wouldn’t advise anyone to book this.
We have also emailed the general manager to complain regarding this but so far have received no response.
翻译：这张水疗体验券是通过Groupon购买的，作为送给某人的18岁生日礼物。
我们按照要求提前15分钟到达水疗中心接待处，却发现周围没有人来接待我们。我们拨打了酒店前台电话，对方告诉我们酒店与水疗中心并无关联，也没有水疗中心经理；不过他会把情况告知水疗中心的工作人员，而前台接待员则请病假了。我们原本预约的温泉体验时间是上午10点。我们早早地就到了，以便填写表格。等到很晚的时候我们终于得以进入水疗区，却发现那里没有毛巾、浴袍或拖鞋；于是我和另一位同样遇到此类问题的女士不得不一起去寻找浴袍来穿。之后我们试图进入泳池区，但它并未开放。于是我们又打电话给酒店前台，对方称值班经理……我本来打算去水疗中心看看究竟发生了什么，结果终于得以进入泳池区。不过进入后发现，水疗设施尚未完全启用，因此我们无法使用任何设施，包括淋浴间、桑拿房和蒸汽室——因为这些设备才刚开启不久，温度还不太高。两个按摩浴缸也都无法使用，其中一个甚至因为水色发黄而被关闭了。由于延迟，我们错过了原本付费购买的那2小时温泉区使用权。当时只有两名水疗中心工作人员，人手明显不足，既无法处理各种问题，也无法兼顾前台接待工作；此外还出现了浴袍、拖鞋等用品短缺的情况。
不过我们很喜欢那里的按摩服务，为我们端上下午茶的女士也非常亲切友善。
我们选择了这家酒店的套房，因为它就在附近，我们觉得不妨来体验一下。可惜的是，当天的开端就给一整天蒙上了阴影，也毁掉了本可以成为一份很棒的18岁生日礼物的机会。我们原本期待这一天能充满温馨、放松与愉悦，但遗憾的是事与愿违。水疗日本应是一段惬意又放松的体验，但这次显然并非如此；我们也不建议任何人预订此类服务。
我们已经发邮件给总经理投诉此事，但至今仍未收到回复。
我们按照要求提前15分钟到达水疗中心接待处，却发现周围没有人来接待我们。我们拨打了酒店前台电话，对方告诉我们酒店与水疗中心并无关联，也没有水疗中心经理；不过他会把情况告知水疗中心的工作人员，而前台接待员则请病假了。我们原本预约的温泉体验时间是上午10点。我们早早地就到了，以便填写表格。等到很晚的时候我们终于得以进入水疗区，却发现那里没有毛巾、浴袍或拖鞋；于是我和另一位同样遇到此类问题的女士不得不一起去寻找浴袍来穿。之后我们试图进入泳池区，但它并未开放。于是我们又打电话给酒店前台，对方称值班经理……我本来打算去水疗中心看看究竟发生了什么，结果终于得以进入泳池区。不过进入后发现，水疗设施尚未完全启用，因此我们无法使用任何设施，包括淋浴间、桑拿房和蒸汽室——因为这些设备才刚开启不久，温度还不太高。两个按摩浴缸也都无法使用，其中一个甚至因为水色发黄而被关闭了。由于延迟，我们错过了原本付费购买的那2小时温泉区使用权。当时只有两名水疗中心工作人员，人手明显不足，既无法处理各种问题，也无法兼顾前台接待工作；此外还出现了浴袍、拖鞋等用品短缺的情况。
不过我们很喜欢那里的按摩服务，为我们端上下午茶的女士也非常亲切友善。
我们选择了这家酒店的套房，因为它就在附近，我们觉得不妨来体验一下。可惜的是，当天的开端就给一整天蒙上了阴影，也毁掉了本可以成为一份很棒的18岁生日礼物的机会。我们原本期待这一天能充满温馨、放松与愉悦，但遗憾的是事与愿违。水疗日本应是一段惬意又放松的体验，但这次显然并非如此；我们也不建议任何人预订此类服务。
我们已经发邮件给总经理投诉此事，但至今仍未收到回复。
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