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Pauline P
No hot food on a first class dining package
Midland Pullman的点评
点评：Firstly I want to say that 3 out of 5 is not how I expected to review our experience on the Highland Clansman Pullman yesterday, 4th August. We had booked the first class dining package and paid a premium to have just two of us sat at a table which seated four.
Within half an hour of boarding, after ordering our breakfast, we were told that no hot food would be served as there was a problem in the kitchen carriage. It was anticipated that on arrival in Aviemore, the problem would be fixed so we could enjoy our dinner on the return journey. This was not the case. No hot food could be served.
It was a huge disappointment as the trip was booked as a special birthday treat for my husband by myself and our children.
The staff on board worked tirelessly to make the best day possible for a lot of very disappointed passengers but it just wasn’t the experience we had hoped for. The staff alone deserve a 5 star review.
This morning I received an email from Midland Pullman giving a full refund for the journey. All credit to them, I hadn’t expected that. However, they hadn't delivered on promised service and have redeemed themselves with the refund of a not insubstantial amount of money.
Within half an hour of boarding, after ordering our breakfast, we were told that no hot food would be served as there was a problem in the kitchen carriage. It was anticipated that on arrival in Aviemore, the problem would be fixed so we could enjoy our dinner on the return journey. This was not the case. No hot food could be served.
It was a huge disappointment as the trip was booked as a special birthday treat for my husband by myself and our children.
The staff on board worked tirelessly to make the best day possible for a lot of very disappointed passengers but it just wasn’t the experience we had hoped for. The staff alone deserve a 5 star review.
This morning I received an email from Midland Pullman giving a full refund for the journey. All credit to them, I hadn’t expected that. However, they hadn't delivered on promised service and have redeemed themselves with the refund of a not insubstantial amount of money.
翻译：首先，我想说，对于我们8月4日昨天在Highland Clansman Pullman列车上的体验，我原本期望的评分绝不是5分中的3分。我们预订了一等舱的餐饮套餐，还额外付费以确保只有我们两人坐在原本可坐四人的餐桌旁。
登车后不到半小时，在我们点完早餐后，工作人员便告知我们由于餐车出现问题，无法提供热食。预计这种情况会持续到列车抵达阿维莫尔站。问题应该会被解决，这样我们就能在返程时享用晚餐了。但事实并非如此，最后根本无法提供热食。
这次旅行是我和孩子们特意为我丈夫准备的生日惊喜之旅，因此这个结果实在令人大失所望。
机上的工作人员尽职尽责，努力为众多心情失落的乘客营造美好的体验，但最终结果却没能达到我们的期望。单凭这些工作人员的表现，就值得获得五星评价。今天早上，我收到了Midland Pullman发来的邮件，告知他们将为此次行程全额退款。必须给他们点赞，我原本并未抱有这种期望。不过，他们确实没能提供所承诺的服务，但通过退还一笔数额不小的款项来弥补了这一过失。
登车后不到半小时，在我们点完早餐后，工作人员便告知我们由于餐车出现问题，无法提供热食。预计这种情况会持续到列车抵达阿维莫尔站。问题应该会被解决，这样我们就能在返程时享用晚餐了。但事实并非如此，最后根本无法提供热食。
这次旅行是我和孩子们特意为我丈夫准备的生日惊喜之旅，因此这个结果实在令人大失所望。
机上的工作人员尽职尽责，努力为众多心情失落的乘客营造美好的体验，但最终结果却没能达到我们的期望。单凭这些工作人员的表现，就值得获得五星评价。今天早上，我收到了Midland Pullman发来的邮件，告知他们将为此次行程全额退款。必须给他们点赞，我原本并未抱有这种期望。不过，他们确实没能提供所承诺的服务，但通过退还一笔数额不小的款项来弥补了这一过失。
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