点评:We got back last night from the Lord of Isles trip to Inverness.
From the moment of walking onto the platform, where Train Manager James warmly greeted us, every staff member went above and beyond.
The train itself was impeccable with nice touches like fresh flowers on the table. The toilets were kept clean all day.
Other comments:
1. The service levels from all staff was very very high.
2. It was nice to have a couple of breaks on the longer travel days to stretch our legs at different stations. Helps to break the journey up.
3. Food was excellent and there was lots of it. I don’t think we had a single issue with any course over the three days.
4. Train Manager was up and down the train all the time to chat with passengers and make sure everything was ok.
5. Inverness is a lovely city, make use of time in it. An extra travel free day in the middle might be a good idea for future trips.
My only criticism, and this isn’t of the train, staff or company. There were passengers who didn’t read the dress code or just didn’t want to follow it. It is such a special experience I don’t know why you would wear shorts or jeans in Pullman class.
翻译:我们昨晚刚结束了“岛屿之王”号列车前往因弗内斯的旅程。
从我们踏上站台的那一刻起,列车长詹姆斯就热情地迎接了我们,每一位工作人员都尽心尽力,服务周到。
列车本身也无可挑剔,桌上摆放着鲜花等贴心细节。洗手间也整天保持清洁。
其他感想:
1. 所有工作人员的服务水平都非常高。
2. 在长途旅行中,列车会在不同的车站停靠几次,让我们有机会舒展筋骨,这感觉很棒。这有助于缓解旅途的疲劳。
3. 食物非常美味,而且量很足。三天行程中,我们吃到的所有菜品都无可挑剔。
4. 列车长一直在车厢里走动,与乘客聊天,确保一切顺利。
5. 因弗内斯是一座美丽的城市,一定要好好利用时间游览。下次旅行时,不妨在行程中间安排一天休息时间。
我唯一的批评并非针对列车、工作人员或公司。有些乘客没有阅读着装规定,或者根本不想遵守。这是一次非常特别的体验,我不明白为什么有人会在普尔曼车厢穿短裤或牛仔裤。