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Wigram Silky Otter service needs to improve.
Silky Otter Cinemas, Wigram的点评
点评：We saw Avatar (Fire and Ash in 3D) on Dec 30 2025 at 2pm. We stayed only enough to watch the film and make as quick an exit as we could.
It was crowded, mainly due to the impracticle till layout and clear lack of staff organisation and process flow. It isn't structured for a quick/calm welcoming experience. The tills are too close to each other and positioned on the counter that if a group of 3 or more presents it would make it feel very cramped and chaotic. This causes a line to build up, cutting off the exit for customers leaving the cinemas to the right and blocking the entrance to the toilets.
When we finally got to the till to order a large diet coke and popcorn I was told they did'nt have enough cups to serve postmix drinks. The only other non alcoholic option I had available to me was a warm plastic bottle of water. It took quite a long time for staff to work their way through the line of customers and collecting orders from the pick up point (also) quite close to the 2 tills, caused further discomfort and chaos.
My partner pre-ordered a burger, fries and drink combo when we collected the tickets using the touch screens on site, and when it was delivered during the movie they didn't bring the drink, forcing us to go get it and was given no reason or apology for them forgetting it.
All-in-all a less than satisfactory experience. Unless these issues are fixed I would recommend you avoid visiting this site and recommend you make the drive to other sites instead (i.e. Sumner site which is, compared to this site 1 million times better). I like the concept of this business just not the Wigram site is run. For what we paid to see the film the experience didn't make it worth a future visit.
If you do decide to choose Wigram Silky Otter I would suggest you take your own snacks and drinks.
It was crowded, mainly due to the impracticle till layout and clear lack of staff organisation and process flow. It isn't structured for a quick/calm welcoming experience. The tills are too close to each other and positioned on the counter that if a group of 3 or more presents it would make it feel very cramped and chaotic. This causes a line to build up, cutting off the exit for customers leaving the cinemas to the right and blocking the entrance to the toilets.
When we finally got to the till to order a large diet coke and popcorn I was told they did'nt have enough cups to serve postmix drinks. The only other non alcoholic option I had available to me was a warm plastic bottle of water. It took quite a long time for staff to work their way through the line of customers and collecting orders from the pick up point (also) quite close to the 2 tills, caused further discomfort and chaos.
My partner pre-ordered a burger, fries and drink combo when we collected the tickets using the touch screens on site, and when it was delivered during the movie they didn't bring the drink, forcing us to go get it and was given no reason or apology for them forgetting it.
All-in-all a less than satisfactory experience. Unless these issues are fixed I would recommend you avoid visiting this site and recommend you make the drive to other sites instead (i.e. Sumner site which is, compared to this site 1 million times better). I like the concept of this business just not the Wigram site is run. For what we paid to see the film the experience didn't make it worth a future visit.
If you do decide to choose Wigram Silky Otter I would suggest you take your own snacks and drinks.
翻译：2025年12月30日下午2点，我们看了《阿凡达》（3D版，火与灰）。我们只待了一会儿就赶紧离开了。
影院很拥挤，主要是因为收银台布局不合理，员工组织混乱，流程混乱。这里的设计根本无法提供快速、轻松的观影体验。收银台之间的距离太近，而且都摆放在柜台上，如果三个人或三个以上一起来，就会显得非常拥挤和混乱。这导致排队的人越来越多，堵住了右侧影厅的出口，也挡住了洗手间的入口。
当我们终于轮到我们点大杯健怡可乐和爆米花时，却被告知他们没有足够的杯子来装现调饮料。我唯一能选择的非酒精饮料只有一瓶温热的塑料瓶装水。工作人员花了很长时间才处理完排队的顾客，而且取餐点离两个收银台很近，这更让人感到不便和混乱。
我的同伴在取票时通过现场触摸屏预订了汉堡、薯条和饮料套餐，结果电影放映期间送餐时，饮料却漏送了，我们只好自己去拿，而且他们既没有解释也没有道歉。
总而言之，这是一次非常不愉快的体验。除非这些问题得到解决，否则我建议您不要去这家影院，而是开车去其他影院（比如萨姆纳影院，那里比这家好一百万倍）。我喜欢这家影院的理念，只是不喜欢威格拉姆影院的运营方式。就我们付的电影票钱而言，这样的体验实在不值得我们再次光顾。
如果您最终决定去威格拉姆的Silky Otter影院，我建议您自带零食和饮料。
影院很拥挤，主要是因为收银台布局不合理，员工组织混乱，流程混乱。这里的设计根本无法提供快速、轻松的观影体验。收银台之间的距离太近，而且都摆放在柜台上，如果三个人或三个以上一起来，就会显得非常拥挤和混乱。这导致排队的人越来越多，堵住了右侧影厅的出口，也挡住了洗手间的入口。
当我们终于轮到我们点大杯健怡可乐和爆米花时，却被告知他们没有足够的杯子来装现调饮料。我唯一能选择的非酒精饮料只有一瓶温热的塑料瓶装水。工作人员花了很长时间才处理完排队的顾客，而且取餐点离两个收银台很近，这更让人感到不便和混乱。
我的同伴在取票时通过现场触摸屏预订了汉堡、薯条和饮料套餐，结果电影放映期间送餐时，饮料却漏送了，我们只好自己去拿，而且他们既没有解释也没有道歉。
总而言之，这是一次非常不愉快的体验。除非这些问题得到解决，否则我建议您不要去这家影院，而是开车去其他影院（比如萨姆纳影院，那里比这家好一百万倍）。我喜欢这家影院的理念，只是不喜欢威格拉姆影院的运营方式。就我们付的电影票钱而言，这样的体验实在不值得我们再次光顾。
如果您最终决定去威格拉姆的Silky Otter影院，我建议您自带零食和饮料。
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