Horrible policies and rude management - Krause Berry Farms & Estate Winery (Langley) - Krause Berry Farms & Estate Winery - 221条旅客点评与比价

Alana B

Horrible policies and rude management

Krause Berry Farms & Estate Winery的点评

2026年08月21日发布于: 海外

点评：Came to the farm for waffles and my 3-year-old nephew wanted to pick berries. We were told by the workers that the fields were quite sparse and we would likely have to pick for an hour to get a full basket worth. I’m pregnant and my nephew doesn’t do well in the heat for long periods of time. We decide to pick because my nephew hasn’t gotten to pick yet this season and we wanted to be quick because he did not eat his waffle and were almost ready for lunch (pregnancy hunger is real). So we made our way to the field with our one $5 basket so that three of us could pick to be really fast and just have the experience together. It was only after the basket was purchased that we were told that every adult who goes onto the field has to have their own basket, so if I wanted to go with my sister and nephew I had to fork over another $5 for berries that I did not want (not to mention blackberries grow literally everywhere including on my own street). I wasn’t going to eat any and just wanted to make the picking faster and did not want to wait for them in the heat while they picked for an hour. When we asked for a refund so that we could pick elsewhere the refund was refused despite us not having picked any berries yet. Other negative reviews here have said that the manager gave them a gift card after they had a poor experience picking berries and was very understanding. Today’s manager was not. She was incredibly power hungry, unsympathetic to a hot, hungry three-year-old and a pregnant woman with a furnace growing inside of her, and told me that if I’m going to the farm I should be aware of their policies without having to be told them in advance. She told me there was no reason for me to be on the field if I wasn’t picking my own berries, when I’d argue that going to help pick to be faster in the heat and having the experience for the summer with my nephew is reason enough. Krause has become increasingly overpriced and money hungry. Instead of paying for u-pick berries by weight you have to purchase a basket and fill it as full as you can to get your moneys worth. If you don’t want to pick anymore and your basket isn’t full or there aren’t enough berries to fill it, too bad so sad that you paid for a full one. The fact that every adult on the field needs a basket is their way of getting yet more money from their customers instead of ensuring that everyone is welcome to experience the joy of a little one picking his own berries. At the very least the manager should have been empathetic to the situation, apologized and been open to refunding us for a service we did not want. Because of their unwillingness to put the customer first, my sister and my nephew went picking without me and I was left to sit alone waiting in the heat experiencing my elevated hormonal emotions. I felt completely disrespected as a customer by a power/money hungry manager. Someone who was a loyal customer is now turned off of the farm as a whole and will not be returning in the near future. Companies should be putting the customer first and should not be refusing a refund for a service we decide we no longer want and should not enforce policies that are strictly there to make money and put the customer second to money. They also told us that the more abundant fields were being “saved for the weekend” as if to say “weekday customers can suck it and spend hours scrounging in the sparse fields in the heat”. Extremely disappointed.

翻译：我们来农场吃华夫饼，我3岁的侄子则想摘浆果。农场工作人员告诉我们，这里的浆果产量不多，我们可能得摘上一个小时才能装满一篮子。我怀孕了，而我的侄子在炎热天气下待不了多久。不过我们还是决定去摘，因为这个季节他还没摘过浆果呢；我们也想快点完成，毕竟他还没吃华夫饼，而我们也快到午餐时间了（怀孕时的饥饿感真的很强）。于是我们拿着仅有的那个5美元的篮子前往果园，这样我们三个人就能快速采摘，还能一起体验这个过程。直到买下篮子后我们才得知：每个进入果园的成年人都必须自备一个篮子。所以，如果我想和妹妹及侄子一起去，就还得再花5美元来买我根本不想要的浆果（更别提黑莓实际上到处都能找到，就连我家街上也有）。我本来就不打算吃任何浆果，只是想加快采摘速度，也不想在酷热中等上一个小时让他们采摘完。当我们要求退款以便去别处采摘时，尽管我们一块浆果都还没摘，退款请求还是被拒绝了。其他负面评论提到，有些人在采摘体验不佳后，经理会给他们赠送礼品卡，而且态度也非常体谅。但今天的这位经理却完全不是这样。她极度贪权。她对又热又饿的三岁小孩，以及肚子里仿佛有个火炉在烧的孕妇毫无同情心，还告诉我：如果我要去农场，就应该事先了解那里的规章制度。当我辩称，为了在酷热中快速完成采摘工作，也为了能和侄子一起体验一个有趣的夏日时光，我才去帮忙的，她却说我若不是亲自采摘浆果，就没理由出现在田间。Krause的价格越来越离谱，也越来越唯利是图。现在不再按重量来计算自行采摘的浆果费用，而是必须购买一个篮子，然后尽力把篮子装满才算物有所值。如果你不想再摘了，但篮子还没装满，或者根本没有足够的浆果来填满它，那也只能认栽了——毕竟你可是花钱买了个“装满的篮子”啊。要求场地内的每位成年人都必须购买篮子，这只是他们从顾客身上榨取更多钱财的手段而已，而非为了让每个人都能尽情体验孩子亲手采摘浆果的乐趣。至少，经理本应体谅我们的处境，道个歉，并同意为我们不需要的服务办理退款。正因为他们不愿把顾客的利益置于首位……我的姐姐和侄子去采摘了，把我一个人留在那儿。我在酷热中孤坐等候，情绪也因激素波动而变得极为激动。那位贪图权力与金钱的经理完全不把我这个顾客放在眼里。曾经是农场忠实顾客的我，现在对整个农场都失去了兴趣，近期也绝不会再光顾了。企业理应把顾客放在首位，而不应拒绝为我们不再需要的服务办理退款；也不应执行那些纯粹为了盈利、把顾客利益置于金钱之后的政策。他们还告诉我们，那些商品种类更丰富的区域是“留到周末才开放”的，言下之意仿佛是：“平日来购物的顾客就忍着吧，在酷热中花好几个小时在商品稀少的区域翻找吧。”真是极其失望。

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