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Super late response and not communicated transparently
Elbrus Climbing的点评
点评：Hi,
We are a team from Indonesia, 13 people in total, and we would like to thank Elbrus Climbing for the services provided during our Elbrus expedition from 9–17 July 2026, led by our guide, Valerie.
However, we would also like to formally express our concerns about how our summit attempt on 15 July 2026 was managed. We started at 11:30 pm with 13 participants. Four people were asked to return to the hut for personal (health) reasons, and 9 of us continued and reached 5,550 m. At that point, our guide informed us that ALL of us had to turn back due to “bad conditions,” without any clear or detailed explanation of the specific risks or factors considered.
What was difficult for us to accept was that, while we were all instructed to descend, one person was allowed to continue toward the summit, accompanied by the photographer we had hired to document our group activities. This decision, and the change in the photographer’s role, were not communicated transparently to the rest of the team and felt unfair and unprofessional from our perspective.
We also faced serious communication challenges. Besides the main guide, there were three other guides who could not communicate in English. This made it very hard for us to understand instructions and to discuss decisions, especially during such a critical phase as the summit attempt. For international clients, clear communication in a common language is essential for both safety and trust.
We respect the importance of safety and guide decisions on the mountain, but we believe that:
Clear, detailed explanations of decisions affecting the whole group
Consistent and fair treatment of all clients
And effective communication in a common language
are basic expectations for an international climbing service.
We hope this feedback will be taken seriously and used to improve communication, transparency, and fairness for future clients.
Warm regards,
From all of us who traveled far from Indonesia with the hope and passion to reach the summit of Elbrus.
We are a team from Indonesia, 13 people in total, and we would like to thank Elbrus Climbing for the services provided during our Elbrus expedition from 9–17 July 2026, led by our guide, Valerie.
However, we would also like to formally express our concerns about how our summit attempt on 15 July 2026 was managed. We started at 11:30 pm with 13 participants. Four people were asked to return to the hut for personal (health) reasons, and 9 of us continued and reached 5,550 m. At that point, our guide informed us that ALL of us had to turn back due to “bad conditions,” without any clear or detailed explanation of the specific risks or factors considered.
What was difficult for us to accept was that, while we were all instructed to descend, one person was allowed to continue toward the summit, accompanied by the photographer we had hired to document our group activities. This decision, and the change in the photographer’s role, were not communicated transparently to the rest of the team and felt unfair and unprofessional from our perspective.
We also faced serious communication challenges. Besides the main guide, there were three other guides who could not communicate in English. This made it very hard for us to understand instructions and to discuss decisions, especially during such a critical phase as the summit attempt. For international clients, clear communication in a common language is essential for both safety and trust.
We respect the importance of safety and guide decisions on the mountain, but we believe that:
Clear, detailed explanations of decisions affecting the whole group
Consistent and fair treatment of all clients
And effective communication in a common language
are basic expectations for an international climbing service.
We hope this feedback will be taken seriously and used to improve communication, transparency, and fairness for future clients.
Warm regards,
From all of us who traveled far from Indonesia with the hope and passion to reach the summit of Elbrus.
翻译：您好，
我们是来自印度尼西亚的一个团队，共有13人。我们想感谢Elbrus Climbing在2026年7月9日至17日期间为我们提供的服务——那次攀登活动由我们的向导Valerie带领。
不过，我们也希望正式表达对2026年7月15日那次冲顶过程管理方式的担忧。当晚11点30分，我们13人一同出发。后来有四人因个人健康原因被要求返回山屋，剩下9人继续前行，并最终抵达了海拔5,550米处。就在那时……我们的向导告诉我们，由于“条件恶劣”，我们所有人都必须折返，但并未给出任何关于具体风险或相关因素的明确且详细的说明。
让我们难以接受的是，尽管所有人都被命令下山，却只有一个人被允许继续向山顶前进，而且还有我们聘请来记录团队活动的摄影师随行。这一决定，以及摄影师职责的变更……这些信息并未以透明的方式告知团队的其他成员，在我们看来这种做法既不公平也不专业。
我们还遇到了严重的沟通障碍。除了主向导外，还有三位向导不会说英语。这让我们很难理解指示并参与决策讨论，尤其是在尝试登顶这一关键阶段。对于国际客户而言，这种情况尤为棘手。使用共同语言进行清晰沟通对于保障安全及建立信任至关重要。
我们重视安全的重要性，并将其作为山地活动中的决策依据。但我们认为：
对影响整个团队的决策作出清晰且详细的说明；
公平、一致地对待所有客户；
以及使用共同语言进行有效的沟通，
这些都是一家国际攀岩服务公司应达到的基本标准。
我们希望这一反馈能被认真对待，并用于改善沟通与透明度。为未来的客户确保公平与公正。
诚挚问候，
我们这些怀着希望与热情从印度尼西亚远道而来、立志登上厄尔布鲁士峰顶峰的人。
我们是来自印度尼西亚的一个团队，共有13人。我们想感谢Elbrus Climbing在2026年7月9日至17日期间为我们提供的服务——那次攀登活动由我们的向导Valerie带领。
不过，我们也希望正式表达对2026年7月15日那次冲顶过程管理方式的担忧。当晚11点30分，我们13人一同出发。后来有四人因个人健康原因被要求返回山屋，剩下9人继续前行，并最终抵达了海拔5,550米处。就在那时……我们的向导告诉我们，由于“条件恶劣”，我们所有人都必须折返，但并未给出任何关于具体风险或相关因素的明确且详细的说明。
让我们难以接受的是，尽管所有人都被命令下山，却只有一个人被允许继续向山顶前进，而且还有我们聘请来记录团队活动的摄影师随行。这一决定，以及摄影师职责的变更……这些信息并未以透明的方式告知团队的其他成员，在我们看来这种做法既不公平也不专业。
我们还遇到了严重的沟通障碍。除了主向导外，还有三位向导不会说英语。这让我们很难理解指示并参与决策讨论，尤其是在尝试登顶这一关键阶段。对于国际客户而言，这种情况尤为棘手。使用共同语言进行清晰沟通对于保障安全及建立信任至关重要。
我们重视安全的重要性，并将其作为山地活动中的决策依据。但我们认为：
对影响整个团队的决策作出清晰且详细的说明；
公平、一致地对待所有客户；
以及使用共同语言进行有效的沟通，
这些都是一家国际攀岩服务公司应达到的基本标准。
我们希望这一反馈能被认真对待，并用于改善沟通与透明度。为未来的客户确保公平与公正。
诚挚问候，
我们这些怀着希望与热情从印度尼西亚远道而来、立志登上厄尔布鲁士峰顶峰的人。
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