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Jo M
Terrible customer service
Affordable Arts的点评
点评：Unfortunately, a very disappointing experience and one I feel other customers should be aware of.
I purchased 5 Christmas baubles from this business as Christmas presents, on the 1st December and paid £37.75 in total, including £8 postage. Three of the five worked perfectly, but two arrived with faulty lights, which we did not discover until Christmas day when the gifts were open.
When I contacted the business on the 12th January (I felt contacting them after the Christmas break was more appropriate) where I had actually purchased and paid for the goods from, I was very quickly referred to a completely separate business and told to deal with them regarding the faulty items and they sent a link to a Facebook page, "Handmade Gift Tree".
This was particularly disappointing because at no point before purchasing was I told that the baubles were being supplied by, or that any after-sales issues would have to be dealt with by, another business. I made my purchase from this business, paid them directly and reasonably expected them to deal with any problems with the goods I had purchased from them.
I contacted the second business as requested. I was initially told that replacement baubles would be sent, but despite numerous messages, repeated promises and a considerable amount of patience, nothing happened.
I then went back to the original business and explained the situation. I was assured that they would chase the other company and make sure it was resolved. On 27 July I was told that the replacements were being sent and that they would chase again. I have still received nothing — no replacements and no refund.
To be clear, 3 of the 5 baubles were absolutely fine, so this isn't a complaint about the quality of the entire order. It's about the fact that two items were faulty and, rather than the business I purchased them from resolving the issue, I was quickly passed on to another company.
The total value of the faulty items is relatively small, but that's not really the point. I paid £37.75 for my order, including £8 postage, and I don't think it's unreasonable to expect faulty goods to be replaced or refunded.
What I find most disappointing is the lack of transparency and the way the problem has been handled. Had I known at the point of purchase that I would be passed to another business if there was a problem, I would have made a different decision about purchasing.
I've been extremely patient and have given the businesses involved numerous opportunities to resolve this, but unfortunately I'm still left with two faulty baubles, no resolution and radio silence.
Very disappointing customer service. I would not purchase from this business again.
I purchased 5 Christmas baubles from this business as Christmas presents, on the 1st December and paid £37.75 in total, including £8 postage. Three of the five worked perfectly, but two arrived with faulty lights, which we did not discover until Christmas day when the gifts were open.
When I contacted the business on the 12th January (I felt contacting them after the Christmas break was more appropriate) where I had actually purchased and paid for the goods from, I was very quickly referred to a completely separate business and told to deal with them regarding the faulty items and they sent a link to a Facebook page, "Handmade Gift Tree".
This was particularly disappointing because at no point before purchasing was I told that the baubles were being supplied by, or that any after-sales issues would have to be dealt with by, another business. I made my purchase from this business, paid them directly and reasonably expected them to deal with any problems with the goods I had purchased from them.
I contacted the second business as requested. I was initially told that replacement baubles would be sent, but despite numerous messages, repeated promises and a considerable amount of patience, nothing happened.
I then went back to the original business and explained the situation. I was assured that they would chase the other company and make sure it was resolved. On 27 July I was told that the replacements were being sent and that they would chase again. I have still received nothing — no replacements and no refund.
To be clear, 3 of the 5 baubles were absolutely fine, so this isn't a complaint about the quality of the entire order. It's about the fact that two items were faulty and, rather than the business I purchased them from resolving the issue, I was quickly passed on to another company.
The total value of the faulty items is relatively small, but that's not really the point. I paid £37.75 for my order, including £8 postage, and I don't think it's unreasonable to expect faulty goods to be replaced or refunded.
What I find most disappointing is the lack of transparency and the way the problem has been handled. Had I known at the point of purchase that I would be passed to another business if there was a problem, I would have made a different decision about purchasing.
I've been extremely patient and have given the businesses involved numerous opportunities to resolve this, but unfortunately I'm still left with two faulty baubles, no resolution and radio silence.
Very disappointing customer service. I would not purchase from this business again.
翻译：很遗憾，这是一次极其令人失望的体验，我觉得其他顾客也应该有所了解。
12月1日，我在这家店购买了5个圣诞装饰球作为圣诞礼物，总共支付了37.75英镑，其中运费为8英镑。五个装饰球中有三个使用正常，但有两个的灯出现了故障。直到圣诞节当天拆开礼物时我们才发现这个问题。1月12日，我联系了实际上向我出售并收取了货款的那家企业（我觉得圣诞节假期结束后再联系他们更为合适）。很快，我就被转介到另一家完全不相关的企业，对方让我就有瑕疵的商品事宜与该企业联系，还发给我一个名为“Handmade Gift Tree”的Facebook页面链接。
这一点尤其令人失望，因为在购买之前，我从未得知那些装饰球是由该企业提供的。或者，任何售后问题都应由另一家公司来处理。我是从这家公司购买的商品，直接向他们付款，也理所当然地期望他们能处理我所购商品出现的任何问题。
我按照指示联系了那家公司。起初他们声称会寄送替换用的装饰品，但尽管我发了许多消息、他们也多次做出承诺，我更是耐心等待，最终却毫无动静。随后我联系了原销售商并说明了情况。他们向我保证会去督促另一家公司，确保问题得到解决。7月27日，我得知替换品正在寄送中，他们也会再次催促。然而至今我仍一无所获——既没有收到替换品，也没有收到退款。
需要说明的是，5个装饰球中有3个完全没问题，所以这并不是对整批订单质量的投诉。问题只是有两件商品存在瑕疵。本应由我购买商品的商家来解决问题，但实际上我很快就被转接给了另一家公司。
那些有瑕疵的商品总价值其实并不高，但这并非重点。我的订单总共支付了37.75英镑，其中邮费就占了8英镑；我认为要求商家更换有瑕疵的商品或予以退款并不过分。
最让我失望的是整个处理过程中缺乏透明度，以及问题的处理方式实在糟糕。如果在购买时我就知道一旦出现问题就会被转交给另一家公司处理，我肯定会做出不同的购买决定。
我一直非常有耐心，也给了涉事商家多次解决问题的机会，但遗憾的是，我现在仍然拿到的是两个有瑕疵的装饰品，问题始终得不到解决，商家也音讯全无。
客户服务实在令人失望。我再也不会从这家商家购买任何商品了。
12月1日，我在这家店购买了5个圣诞装饰球作为圣诞礼物，总共支付了37.75英镑，其中运费为8英镑。五个装饰球中有三个使用正常，但有两个的灯出现了故障。直到圣诞节当天拆开礼物时我们才发现这个问题。1月12日，我联系了实际上向我出售并收取了货款的那家企业（我觉得圣诞节假期结束后再联系他们更为合适）。很快，我就被转介到另一家完全不相关的企业，对方让我就有瑕疵的商品事宜与该企业联系，还发给我一个名为“Handmade Gift Tree”的Facebook页面链接。
这一点尤其令人失望，因为在购买之前，我从未得知那些装饰球是由该企业提供的。或者，任何售后问题都应由另一家公司来处理。我是从这家公司购买的商品，直接向他们付款，也理所当然地期望他们能处理我所购商品出现的任何问题。
我按照指示联系了那家公司。起初他们声称会寄送替换用的装饰品，但尽管我发了许多消息、他们也多次做出承诺，我更是耐心等待，最终却毫无动静。随后我联系了原销售商并说明了情况。他们向我保证会去督促另一家公司，确保问题得到解决。7月27日，我得知替换品正在寄送中，他们也会再次催促。然而至今我仍一无所获——既没有收到替换品，也没有收到退款。
需要说明的是，5个装饰球中有3个完全没问题，所以这并不是对整批订单质量的投诉。问题只是有两件商品存在瑕疵。本应由我购买商品的商家来解决问题，但实际上我很快就被转接给了另一家公司。
那些有瑕疵的商品总价值其实并不高，但这并非重点。我的订单总共支付了37.75英镑，其中邮费就占了8英镑；我认为要求商家更换有瑕疵的商品或予以退款并不过分。
最让我失望的是整个处理过程中缺乏透明度，以及问题的处理方式实在糟糕。如果在购买时我就知道一旦出现问题就会被转交给另一家公司处理，我肯定会做出不同的购买决定。
我一直非常有耐心，也给了涉事商家多次解决问题的机会，但遗憾的是，我现在仍然拿到的是两个有瑕疵的装饰品，问题始终得不到解决，商家也音讯全无。
客户服务实在令人失望。我再也不会从这家商家购买任何商品了。
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