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M5688IAlindac
They didn't refund the locker key deposit
Bannatyne's Health Club & Spa - Ashford的点评
点评：I came here in Weds 31/1. It was via but a gift voucher, which was a Xmas pressie. I arrived at about 10.30 in the morning. I had treatments booked for 11.15. The woman in reception told me there was a wrist band locker that I needed to pay £2 deposit for and it would be refunded when I returned my wrist band .
After a few hours when I left, I handed my wrist band to another woman in reception. She couldn't find me in the system, asked me what time I arrived, was I part of a group. She still couldn't find me on the system, said I must have been marked as left and the money refunded. I stated that I can't be refunded as I still had the wrist band. I was assured that as I wasn't in the system it's all ok . I then went into my car and checked my bank statement, it showed the transaction as pending. I went back to reception, and I was told it's like when you hook a table and they ask for a c card to hold the booking . Ok I thought, i would wait. On 2 February u checked my bank and the money had gone through as a debit. I rang through to reception , the woman asked what time I arrived /left. I was then told they would try to find it over the weekend, if not the manager would call back in Monday. Monday afternoon, ni phone call so I rang. The manager is sick, a message has been left to call you. Weds I call again, manager off sick.
I can't believe there is no relief/deputy manager while a manager is off sick. It's now 2 weeks and no one has got back to me.
I know it sounds trivial over £2 but it's the principal. I enjoyed my time at the spa, everything was perfect . Except for this matter. A huge well known multi million pound organisation and they cannot return my £2 which they have in fact stolen. Not my problem they couldn't find me in their system !!!!
After a few hours when I left, I handed my wrist band to another woman in reception. She couldn't find me in the system, asked me what time I arrived, was I part of a group. She still couldn't find me on the system, said I must have been marked as left and the money refunded. I stated that I can't be refunded as I still had the wrist band. I was assured that as I wasn't in the system it's all ok . I then went into my car and checked my bank statement, it showed the transaction as pending. I went back to reception, and I was told it's like when you hook a table and they ask for a c card to hold the booking . Ok I thought, i would wait. On 2 February u checked my bank and the money had gone through as a debit. I rang through to reception , the woman asked what time I arrived /left. I was then told they would try to find it over the weekend, if not the manager would call back in Monday. Monday afternoon, ni phone call so I rang. The manager is sick, a message has been left to call you. Weds I call again, manager off sick.
I can't believe there is no relief/deputy manager while a manager is off sick. It's now 2 weeks and no one has got back to me.
I know it sounds trivial over £2 but it's the principal. I enjoyed my time at the spa, everything was perfect . Except for this matter. A huge well known multi million pound organisation and they cannot return my £2 which they have in fact stolen. Not my problem they couldn't find me in their system !!!!
翻译：我于1月31日星期三来到这里。我是通过一张圣诞礼物——礼品券——来的。我大约上午10:30到达。我预约了11:15的护理。前台的女士告诉我，这里有一个腕带储物柜，需要支付2英镑的押金，归还腕带时押金会退还。
几个小时后我离开时，我把手环交给了前台的另一位女士。她在系统里找不到我的记录，问我几点到的，是不是跟团来的。她还是找不到，说我可能被标记为已离开，钱已经退了。我说我不能退款，因为我还拿着腕带。她向我保证，因为我不在系统里，所以没问题。然后我回到车里查看银行账单，上面显示这笔交易处于待处理状态。我回到前台，他们告诉我这就像预订桌子时需要信用卡来保留预订一样。我想，好吧，那就等等吧。2月2日，我查看了银行账户，发现钱已经从我的账户里扣除了。我打电话给前台，接电话的女士问我什么时候到的/离开的。然后他们告诉我，他们会在周末尝试查找这笔款项，如果找不到，经理会在周一给我回电。周一下午，我没有接到电话，所以我自己打了过去。经理生病了，他们留言让我回电。周三我又打了一次，经理还是病假。
我简直不敢相信，经理生病期间竟然没有代理经理/副经理。现在已经过去两周了，仍然没有人联系我。
我知道这2英镑听起来微不足道，但这关乎原则。我在水疗中心度过了愉快的时光，一切都很完美。除了这件事。这是一个规模庞大、声名显赫的机构，他们竟然无法归还我被他们偷走的2英镑。那不是我的问题，他们在系统里找不到我！！！
几个小时后我离开时，我把手环交给了前台的另一位女士。她在系统里找不到我的记录，问我几点到的，是不是跟团来的。她还是找不到，说我可能被标记为已离开，钱已经退了。我说我不能退款，因为我还拿着腕带。她向我保证，因为我不在系统里，所以没问题。然后我回到车里查看银行账单，上面显示这笔交易处于待处理状态。我回到前台，他们告诉我这就像预订桌子时需要信用卡来保留预订一样。我想，好吧，那就等等吧。2月2日，我查看了银行账户，发现钱已经从我的账户里扣除了。我打电话给前台，接电话的女士问我什么时候到的/离开的。然后他们告诉我，他们会在周末尝试查找这笔款项，如果找不到，经理会在周一给我回电。周一下午，我没有接到电话，所以我自己打了过去。经理生病了，他们留言让我回电。周三我又打了一次，经理还是病假。
我简直不敢相信，经理生病期间竟然没有代理经理/副经理。现在已经过去两周了，仍然没有人联系我。
我知道这2英镑听起来微不足道，但这关乎原则。我在水疗中心度过了愉快的时光，一切都很完美。除了这件事。这是一个规模庞大、声名显赫的机构，他们竟然无法归还我被他们偷走的2英镑。那不是我的问题，他们在系统里找不到我！！！
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