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meetgreatmanu
Disappointing Experience, spoiled vacation
KSA Tours and Travels Pvt Ltd.的点评
点评：We paid ₹2,12,000 for a “premium” 7N/8D Kerala package, but the experience fell far short of what was promised.
The houseboat condition was unacceptable. The washroom was broken, towels were dirty, food waste (including bones) was visible on the floor, and the food served was not fit to eat. These are basic hygiene expectations, regardless of season.
For long-distance travel, we were provided with a very old and poorly maintained car. When we requested a change, we were told that no alternative was available unless we paid ₹3,000 extra per day, despite already paying a premium amount. Additionally, within just one day, the package price was increased by nearly ₹20,000, which we accepted—yet the service quality did not improve.
During the trip, the driver frequently took long detours, seemingly to avoid toll roads. This significantly increased travel time and distance, causing unnecessary fatigue. Across multiple cities, the absence of toll roads and extended travel hours did not feel logical or transparent.
We raised complaints during the trip with photos, but they were ignored by the assigned sales executive. Even after escalation, no corrective action was taken. When we spoke to the sales head, the response was limited to an apology, with no resolution or accountability.
After posting a review, the explanation given was “peak season,” advance sharing of houseboat photos, and confirmation of an Innova vehicle. However, peak season does not justify poor hygiene or broken facilities. A vehicle category alone does not guarantee comfort—maintenance and route choices matter.
Overall, this experience reflects misrepresentation, deficiency in service, and lack of post-payment accountability. We are sharing this review with photos so future travelers can make an informed decision
The houseboat condition was unacceptable. The washroom was broken, towels were dirty, food waste (including bones) was visible on the floor, and the food served was not fit to eat. These are basic hygiene expectations, regardless of season.
For long-distance travel, we were provided with a very old and poorly maintained car. When we requested a change, we were told that no alternative was available unless we paid ₹3,000 extra per day, despite already paying a premium amount. Additionally, within just one day, the package price was increased by nearly ₹20,000, which we accepted—yet the service quality did not improve.
During the trip, the driver frequently took long detours, seemingly to avoid toll roads. This significantly increased travel time and distance, causing unnecessary fatigue. Across multiple cities, the absence of toll roads and extended travel hours did not feel logical or transparent.
We raised complaints during the trip with photos, but they were ignored by the assigned sales executive. Even after escalation, no corrective action was taken. When we spoke to the sales head, the response was limited to an apology, with no resolution or accountability.
After posting a review, the explanation given was “peak season,” advance sharing of houseboat photos, and confirmation of an Innova vehicle. However, peak season does not justify poor hygiene or broken facilities. A vehicle category alone does not guarantee comfort—maintenance and route choices matter.
Overall, this experience reflects misrepresentation, deficiency in service, and lack of post-payment accountability. We are sharing this review with photos so future travelers can make an informed decision
翻译：我们支付了212,000卢比购买了7晚8天的“高级”喀拉拉邦旅游套餐，但实际体验远低于预期。
船屋的状况令人无法接受。洗手间破损，毛巾肮脏，地板上到处都是食物残渣（甚至还有骨头），提供的食物也难以下咽。这些都是基本的卫生要求，无论什么季节都不应该出现。
长途旅行时，我们被安排了一辆非常老旧且保养极差的汽车。当我们要求更换车辆时，被告知除非每天额外支付3,000卢比，否则没有其他选择，尽管我们已经支付了高级套餐的费用。此外，仅仅一天之内，套餐价格就上涨了近20,000卢比，我们虽然接受了涨价，但服务质量却丝毫没有改善。
旅途中，司机经常绕远路，似乎是为了避开收费公路。这大大增加了旅行时间和距离，导致我们不必要的疲劳。在多个城市，没有收费公路以及延长的旅行时间都让人感觉不合情理，也缺乏透明度。
我们在旅途中多次提出投诉，并附上了照片，但负责的销售主管置之不理。即使我们向上级反映，也没有采取任何纠正措施。当我们与销售主管沟通时，对方的回应仅仅是道歉，没有任何解决方案或责任追究。
在我们发布评论后，对方给出的解释是“旺季”，并提前提供了船屋照片，确认了车辆为丰田Innova。然而，旺季并不能成为卫生状况差或设施破损的理由。车辆类型本身并不能保证舒适度——车辆维护和路线选择都至关重要。
总而言之，这次经历反映了虚假宣传、服务缺陷以及付款后缺乏问责机制。我们分享这篇评论和照片，是希望其他旅客能够做出明智的选择。
船屋的状况令人无法接受。洗手间破损，毛巾肮脏，地板上到处都是食物残渣（甚至还有骨头），提供的食物也难以下咽。这些都是基本的卫生要求，无论什么季节都不应该出现。
长途旅行时，我们被安排了一辆非常老旧且保养极差的汽车。当我们要求更换车辆时，被告知除非每天额外支付3,000卢比，否则没有其他选择，尽管我们已经支付了高级套餐的费用。此外，仅仅一天之内，套餐价格就上涨了近20,000卢比，我们虽然接受了涨价，但服务质量却丝毫没有改善。
旅途中，司机经常绕远路，似乎是为了避开收费公路。这大大增加了旅行时间和距离，导致我们不必要的疲劳。在多个城市，没有收费公路以及延长的旅行时间都让人感觉不合情理，也缺乏透明度。
我们在旅途中多次提出投诉，并附上了照片，但负责的销售主管置之不理。即使我们向上级反映，也没有采取任何纠正措施。当我们与销售主管沟通时，对方的回应仅仅是道歉，没有任何解决方案或责任追究。
在我们发布评论后，对方给出的解释是“旺季”，并提前提供了船屋照片，确认了车辆为丰田Innova。然而，旺季并不能成为卫生状况差或设施破损的理由。车辆类型本身并不能保证舒适度——车辆维护和路线选择都至关重要。
总而言之，这次经历反映了虚假宣传、服务缺陷以及付款后缺乏问责机制。我们分享这篇评论和照片，是希望其他旅客能够做出明智的选择。
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