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Rena W
Extremely disappointing experience — compassion seems to stop when you need actual help
House of Om Bali的点评
点评：This trip is NON-REFUNDABLE, and unfortunately, I learned the hard way that this policy seems to matter more to them than the wellbeing of their guests.
People are superficially very nice and friendly — until you actually need help.
I was injured in an accident one month before the trip and suffered a fracture in my spine. This was completely unexpected and obviously not something I could have planned for or avoided. Because of my injury, I was physically unable to participate in yoga or properly take part in the retreat.
I understand that if someone simply changes their mind or cancels for personal reasons, a non-refundable policy may apply. I am not arguing about that. What I find extremely disappointing is that, even after explaining that I had a spinal fracture and could not physically participate in the activities, they refused to reimburse me a single cent.
What makes this even more upsetting is the contradiction with the values they promote.
They talk about welcoming everyone, accepting yourself, and “loving your body first.” But what does “love your body first” mean when someone is literally injured and needs to prioritize their health — yet is still expected to attend a yoga retreat they cannot physically participate in, simply because the money is non-refundable?
I have been to different wellness and yoga environments, and I have never experienced this level of disconnect between the spiritual message being promoted and the way an individual situation was actually handled.
The response essentially felt like:
“We are sorry to hear that you are injured, but you still have to pay in full, and we cannot reimburse you anything.”
That is not the kind of compassion, understanding, or human consideration I would expect from a retreat centered around yoga, wellbeing, and spiritual growth.
Of course, businesses need policies. But there should also be room for basic humanity and exceptional circumstances. An accident resulting in a spinal fracture is not someone casually deciding they no longer want to go on a trip.
For me, this experience completely changed how I view the organization. Their words about compassion, acceptance, and wellbeing sound wonderful — but when I actually needed those values to be reflected in their actions, they were nowhere to be found.
I would strongly recommend thinking twice before booking if there is any possibility that an unexpected medical or personal emergency could prevent you from attending. Their “non-refundable” policy appears to be non-negotiable, regardless of the circumstances.
People are superficially very nice and friendly — until you actually need help.
I was injured in an accident one month before the trip and suffered a fracture in my spine. This was completely unexpected and obviously not something I could have planned for or avoided. Because of my injury, I was physically unable to participate in yoga or properly take part in the retreat.
I understand that if someone simply changes their mind or cancels for personal reasons, a non-refundable policy may apply. I am not arguing about that. What I find extremely disappointing is that, even after explaining that I had a spinal fracture and could not physically participate in the activities, they refused to reimburse me a single cent.
What makes this even more upsetting is the contradiction with the values they promote.
They talk about welcoming everyone, accepting yourself, and “loving your body first.” But what does “love your body first” mean when someone is literally injured and needs to prioritize their health — yet is still expected to attend a yoga retreat they cannot physically participate in, simply because the money is non-refundable?
I have been to different wellness and yoga environments, and I have never experienced this level of disconnect between the spiritual message being promoted and the way an individual situation was actually handled.
The response essentially felt like:
“We are sorry to hear that you are injured, but you still have to pay in full, and we cannot reimburse you anything.”
That is not the kind of compassion, understanding, or human consideration I would expect from a retreat centered around yoga, wellbeing, and spiritual growth.
Of course, businesses need policies. But there should also be room for basic humanity and exceptional circumstances. An accident resulting in a spinal fracture is not someone casually deciding they no longer want to go on a trip.
For me, this experience completely changed how I view the organization. Their words about compassion, acceptance, and wellbeing sound wonderful — but when I actually needed those values to be reflected in their actions, they were nowhere to be found.
I would strongly recommend thinking twice before booking if there is any possibility that an unexpected medical or personal emergency could prevent you from attending. Their “non-refundable” policy appears to be non-negotiable, regardless of the circumstances.
翻译：这次旅行的费用是不可退款的。很遗憾，我以惨痛的教训意识到：对他们来说，这项政策似乎比游客的身心健康更为重要。
表面上，那里的人都非常友善和热情——直到你真正需要帮助的时候。
旅行前一个月，我遭遇了一场事故，导致脊椎骨折。这完全出乎我的意料，显然是我根本无法预料或避免的情况。由于受伤的缘故……我从身体上无法参加瑜伽课程，也无法正常参与静修活动。
我理解如果有人只是改变主意或因个人原因取消报名，那么可能会执行不可退款的政策。这一点我并无异议。真正让我极为失望的是：即便我已说明自己有脊椎骨折，身体上无法参与任何活动，他们依然拒绝退还我一分钱。更令人不安的是，这与他们所宣扬的价值观背道而驰。
他们口口声声称要接纳所有人、做真实的自己，还要“先爱自己的身体”。但当一个人真的受了伤、需要把健康放在首位时，“先爱自己的身体”又意味着什么呢？可即便如此，他仍被期望去参加一场自己根本无法参与的瑜伽静修营——仅仅因为学费一旦支付便无法退还。
我曾去过各种不同的健康与瑜伽场所。我从未经历过这种情况：所宣扬的灵性理念与实际处理个人问题的方式之间存在如此大的脱节。
他们的回应基本上就是：
“很遗憾听到您受伤了，但您仍须全额付款，我们无法退还任何费用。”
这绝非我期望从一家以瑜伽、身心健康和灵性成长为核心的静修中心所得到的同情、理解与人文关怀。
当然了。企业需要制定政策。但同时也应留出空间来体现基本的人性关怀以及应对特殊情况的需求。因意外导致脊椎骨折的情况，绝非是个人随便决定不再继续旅行那么简单。
对我而言，这次经历彻底改变了我对这家组织的看法。他们口中所说的同情心、包容以及员工福祉听起来很美好——但当我真正需要这些理念体现在实际行动中时，却根本找不到踪迹。如果有可能出现突发医疗状况或个人紧急情况导致您无法出席，我强烈建议您在预订前三思。无论何种情况，他们的“不可退款”政策似乎都不可协商。
表面上，那里的人都非常友善和热情——直到你真正需要帮助的时候。
旅行前一个月，我遭遇了一场事故，导致脊椎骨折。这完全出乎我的意料，显然是我根本无法预料或避免的情况。由于受伤的缘故……我从身体上无法参加瑜伽课程，也无法正常参与静修活动。
我理解如果有人只是改变主意或因个人原因取消报名，那么可能会执行不可退款的政策。这一点我并无异议。真正让我极为失望的是：即便我已说明自己有脊椎骨折，身体上无法参与任何活动，他们依然拒绝退还我一分钱。更令人不安的是，这与他们所宣扬的价值观背道而驰。
他们口口声声称要接纳所有人、做真实的自己，还要“先爱自己的身体”。但当一个人真的受了伤、需要把健康放在首位时，“先爱自己的身体”又意味着什么呢？可即便如此，他仍被期望去参加一场自己根本无法参与的瑜伽静修营——仅仅因为学费一旦支付便无法退还。
我曾去过各种不同的健康与瑜伽场所。我从未经历过这种情况：所宣扬的灵性理念与实际处理个人问题的方式之间存在如此大的脱节。
他们的回应基本上就是：
“很遗憾听到您受伤了，但您仍须全额付款，我们无法退还任何费用。”
这绝非我期望从一家以瑜伽、身心健康和灵性成长为核心的静修中心所得到的同情、理解与人文关怀。
当然了。企业需要制定政策。但同时也应留出空间来体现基本的人性关怀以及应对特殊情况的需求。因意外导致脊椎骨折的情况，绝非是个人随便决定不再继续旅行那么简单。
对我而言，这次经历彻底改变了我对这家组织的看法。他们口中所说的同情心、包容以及员工福祉听起来很美好——但当我真正需要这些理念体现在实际行动中时，却根本找不到踪迹。如果有可能出现突发医疗状况或个人紧急情况导致您无法出席，我强烈建议您在预订前三思。无论何种情况，他们的“不可退款”政策似乎都不可协商。
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