Not very good and no upgrades to the facilities - Wave Spa and Wellness (比肯斯菲尔德) - Wave Spa and Wellness - 25条旅客点评与比价

Brandon L

Not very good and no upgrades to the facilities

Wave Spa and Wellness的点评

2026年02月08日发布于: 海外

点评：Reviews from the web
4,7/5Facebook · 41 votes
Google review summary
Reviews aren't verified
5
4
3
2
1
4,0
(34)
All
pool6
afternoon tea4
hotel4
money4
+6

Brandon Lee
Local Guide·46 reviews·43 photos
59 minutes ago
New
I am giving them my honest review. I have been with this facilities for 1 year 4 months. They have not done any upgrades since being there apart from the males showers had to be fixed as it had many issues but saying that, the males showers …More

James Foster
10 reviews·1 photo
2 weeks ago
New
the hotel itself was great the staff were great and couldnt have asked for anything more really, however as a spa break it wasnt the best, the spa facilities were quite small for the amount of people there, had to be constantly let in and …More

syham1
Local Guide·11 reviews
2 weeks ago
New
caroline was absolutely amazing, she gave me the best massage i’ve ever had. super attentive, asked the right questions, really listened, very kind, calm, and talented at her job. whole place was gorgeous and clean too which is hugely important to me

Grzegorz Bajorski
Local Guide·736 reviews·3139 photos
3 years ago
Holiday | Couple
Wow or shall I say WOOOOOOWWW.

What a fantastic place this is. True hidden gem. …More
Video 1 in review by Grzegorz Bajorski
Photo 2 in review by Grzegorz Bajorski
Photo 3 in review by Grzegorz Bajorski
Photo 4 in review by Grzegorz Bajorski+17
🙏4

Tony Patti
Local Guide·23 reviews·11 photos
7 months ago
Very saddened to say that this place has really gone down hill. Filthy unhygienic facilities.
The Jacuzzi has debris and bits floating in it and if you look at the filters …More
❤️4

Wave Spa and Leisure Club - Gerrards Cross (owner)
6 months ago
Dear Tony,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the condition of the facilities during your visit, and I want to sincerely apologise for the disappointment and discomfort you encountered.
Your feedback is deeply concerning and certainly not reflective of the standards we aim to uphold. Cleanliness, hygiene, and guest satisfaction are top priorities for us, and it’s clear we fell short in your case. I have already escalated your comments to our facilities and maintenance teams for immediate investigation and corrective action.
We are currently reviewing the condition of the Jacuzzi, pool area, sauna, steam room, and showers to ensure that all areas meet the highest standards of cleanliness and safety. Your mention of debris, clogged filters, and pests is particularly alarming, and we are treating this with the utmost urgency.
I understand your frustration, especially after committing to a six-week trial. While I know this doesn’t undo your experience, I would like to offer a gesture of goodwill and discuss how we might make this right for you. If you’re open to it, please contact me directly at email: manager@wavespaandwellness.co.uk and I’d be happy to speak further.
Thank you again for bringing this to our attention. Your feedback is invaluable in helping us improve.
Warm regards,
Mark Hughes
Leisure Club Manager
Wave Spa and Wellness

Alan Cox
5 reviews·1 photo
7 months ago
Overall found it to be a nice venue. I would say the attention to detail (especially in the wellness centre) would be the difference between a 4 and 5 star review. …More
❤️1

Wave Spa and Leisure Club - Gerrards Cross (owner)
6 months ago
Dear Alan,
Thank you for taking the time to leave us this review and kind words.
We will look closely at our attention to detail in the wellness centre
Mark Hughes
Leisure Club Manager

LH
Local Guide·6 reviews·23 photos
7 months ago
We had a lovely evening. The felicity's were acceptable and clean. It is just unfortunate that there are no loungers around the pool area. If you are there on a spa package, there is nowhere to sit and read a book or just relax.

Wave Spa and Leisure Club - Gerrards Cross (owner)
6 months ago
Thank you for taking the time to leave us a review.

We are currently reviewing ways to make space for sun loungers around our pool area. We do have a relaxation room in our Spa facility which guests can relax and read books etc Please feel free to use this area if you visit us again.
Mark Hughes
Leisure Club Manager

Kirstie Wilkinson
Local Guide·14 reviews·18 photos
10 months ago
Be very careful with parking, despite assurances that parking is free and to input your car registration on the tablet in reception - make sure you take a photo to evidence you having done so. The parking operator ParkingEye does not accept …More
❤️1

Shally Bhalla
Local Guide·50 reviews·19 photos
11 months ago
I'd like to say I've been a member for 12 years! This is my go to retreat!
Therapists are thorough offering a great selection of treatments …More
❤️1

Ewelina Gres (Eve)
Local Guide·33 reviews·4 photos
10 months ago
Took mum for the muddy experience on Saturday ... We absolutely loved loved it. Amazing facilities, lovely staff and the afternoon tea was just wow. Thank you so much for such a lovely day spent, I feel so relaxed ♥️
❤️1

DK
Local Guide·79 reviews·22 photos
11 months ago
Thank you so much for the excellent service from Karina! She was wonderful at rescheduling our massages as spabreaks voucher site had originally put us after hotel checkout/breakfast. Karina swooped in and rescheduled us to our desired times. Thank you Karina! And wonderful massages too.
❤️1

Marisela Morales
Local Guide·48 reviews·62 photos
a month ago
Misleading information on website as when you call for booking you are given different information and prices. Not recommended.
Please update your website as nowhere it says it has to be for minimum of 2 people.
Photo 1 in review by Marisela Morales
❤️1

Roshan Nahar
4 reviews
5 months ago
My wife & I had a Rasul mud treatment. The experience was excellent. We were served by Alyona and Faz who made the day superb.

Wave Spa and Leisure Club - Gerrards Cross (owner)
5 months ago
Dear Roshan,
Thank you for taking the time to leave this feedback. We are delighted you enjoyed the Mud Rasul treatment!
I will ensure Faz & Alyona are recognised and informed of this review. also.
Many thanks
Mark
Leisure Club Manager

Yasmin Akhtar
12 reviews
a year ago
I was treated to a birthday treat and it really was a special day. Staff offer excellent customer service from the start Laura on reception was amazing during the booking and then in person . She went above and beyond to make my day a …More

Zuzi Butorova
Local Guide·48 reviews·6 photos
3 years ago
Had a Muddy spa day in Wave today and it was brilliant! Beautiful facilities including a pool, jacuzzi, steam room, a sauna, and a lovely relaxation suite with complementary fruit, as well as a juice bar. The afternoon tea in 1269 …More
🙏1

Treona Blake
9 reviews·1 photo
10 months ago
Enjoyed my spa day here, lovely treatment. However, have now received a parking fine even though car reg was entered at the machine inside on arrival.

Wave Spa and Leisure Club - Gerrards Cross (owner)
6 months ago
Dear Treona,
We are delighted you enjoyed your day and treatment with us.
We can get any parking fines waivered if issued to guests using our facilities. If you have not already paid this please email a copy of the ticket: manager@wavespaandwellness.co.uk
Apologies for the delayed response to your feedback
Mark Hughes
Leisure Club Manager

Geraint Rees
Local Guide·46 reviews·171 photos
a year ago
Placed an order for the Garda hot tub back in May, after several months and no sign of it arriving I've tried to cancel the order but Wave wouldn't let me and said I would just have to refuse delivery. The item was eventually dispatched and …More

Shanise Shane
Local Guide·26 reviews·2 photos
a year ago
Lovely spa day in Gerrards Cross. We had an excellent massage and facial from Pawlina and a yummy cream tea in the restaurant. The staff in the restaurant couldn’t do enough for you and were all very attentive and accommodating especially Dhruvi.

Yaw Bekoe
Local Guide·15 reviews
2 years ago
The spa staff they were so patient and willing to make it an amazing time for us. We were able to have couple treatments. They were also very attentive. I cannot fault the service, not the facilities; every things was better than expected and was value for money.

Shannon Bain
2 reviews
3 years ago
Recently came here for a bit of R&R, the staff were very welcoming, especially to Jasmine who made us feel like nothing was too much hassle and wanted to make sure enjoyed our time there. Fantastic value for money and can make a whole day out of it instead for a 3hr gaps which most spas provide. We will definitely return in the future!

Geoff Mate
Local Guide·43 reviews·7 photos
2 years ago
I'm not impressed with the quality of the new coffee machine. It is very powdery. …More
🙏2

Rosh “R” Fernando
Local Guide·24 reviews·1 photo
3 years ago
Karina the fitness Instructor is a brilliant coach, knowledgable and tailored sessions to fit around the way your lifestyle is, Karina helped me get my motivation back for training and dieting properly again. I tried Karinas fitness …More

S H
Local Guide·387 reviews·605 photos
Edited a year ago
Good staff - great facilities.
It’s clean with modern equipment with the added benefit of hotel vibes. Keep up the good work team and thank you for fixing the cable machine
❤️1

Michael Pritchard
Local Guide·145 reviews·22 photos
2 years ago
My wife had a fantastic massage at the Spa, and as hotel guests myself and my daughter enjoyed the pool facilities greatly.
Would not stay at the hotel again but this review is solely on the Spa
Book online
Brandon Lee
Local Guide·46 reviews·43 photos
59 minutes ago
New
I am giving them my honest review. I have been with this facilities for 1 year 4 months. They have not done any upgrades since being there apart from the males showers had to be fixed as it had many issues but saying that, the males showers now have mold there, the drain is overflowing the middle shower but they call this improving their facilities when they fix something that Is broken. The whole year of being at the facilities as well, the sauna had rotten wood and splinters which was reported many times by many members but now they have replaced the wood, they are trying to say this is an upgrade to the facilities. The next one is also the Swan necks had to be fixed as 1 of them they won't fix as cost too much but it stopped working for over 6 months and once this was fixed, they are trying to say this is an upgrade to their facilities but this is maintenance not upgrade! The company wants to put up their prices for members but no change in facilities and not only that they over book so the swimming pool area becomes unsafe and no one can move around to relax or chill out after long day at work or just to relax time away from the world but its happened that many times, the company isnt bothered, kids going into the jacuzzi and their parents allowing this but the staff from wave and spa did nothing about it, putting on classes at times where people finish work and want to work out but cannot because the class has taken over the pool. Nearly 2 weeks ive requested my contract but still nothing. One more thing about the steam room, it has so many missing tiles and underneath where the tiles was stuck to is now visible for over 1 year 4 months and not made any repairs to it and people are breathing this in as well. You are also wanting to charge long time members nearly 800£ a year for a facility that hasn't improved much at all. I am very disappointed in this facilities as this is where I started my weight loss journey and had met alot of nice members that are supportive and helpful.

翻译：网络评价

4.7/5 Facebook · 41 票

Google 评价摘要

评价未经验证

5
4
3

2
1

4.0

(34)

全部
泳池 6

下午茶 4

酒店 4

价格 4

+6

Brandon Lee

本地向导 · 46 条评价 · 43 张照片

59 分钟前

新评价

我给出的是真实评价。我在这里住了 1 年 4 个月。自从他们接手以来，除了男士淋浴间因为问题太多需要维修之外，他们没有进行任何升级。不过话说回来，男士淋浴间……更多

James Foster

10 条评论·1 张照片

2 周前

新
酒店本身很棒，员工也很棒，真的无可挑剔。然而，作为水疗度假之选，它并非最佳选择。水疗设施对于当时的人数来说太小了，需要不断排队等候才能进入……更多

syham1

本地向导·11 条评论

2 周前

新
Caroline 真是太棒了，她给了我有史以来最好的按摩。她非常细心，问的问题恰到好处，认真倾听，非常友善、沉稳，而且技艺精湛。整个酒店也很漂亮干净，这对我来说非常重要。

Grzegorz Bajorski

本地向导·736 条评论·3139 张照片

3 年前

度假 | 情侣

哇，或者应该说，哇哦！

这真是个绝佳的地方。真正的隐藏宝藏。……更多

Grzegorz Bajorski 评论中的视频 1

Grzegorz Bajorski 评论中的照片 2

Grzegorz Bajorski 评论中的照片 3

Grzegorz Bajorski 评论中的照片 4 +17

🙏4

Tony Patti

本地向导·23 条评论·11 张照片

7 个月前

非常遗憾地说，这个地方真的每况愈下。设施肮脏不堪，卫生状况极差。

按摩浴缸里漂浮着杂物和碎屑，如果你仔细观察过滤器……更多

❤️4

Wave Spa and Leisure Club - Gerrards Cross（业主）

6 个月前

亲爱的 Tony，

感谢您抽出时间与我们分享您的体验。得知您在到访期间遇到的设施状况，我深感抱歉，并真诚地向您致歉，给您带来的失望和不适。

您的反馈令人深感担忧，这绝对不符合我们力求达到的标准。清洁卫生和宾客满意度是我们的重中之重，显然我们在您这次的体验中做得不够好。我已经将您的反馈转达给我们的设施维护团队，以便他们立即展开调查并采取纠正措施。

我们目前正在检查按摩浴缸、泳池区、桑拿房、蒸汽房和淋浴间的状况，以确保所有区域都达到最高的清洁和安全标准。您提到的碎屑、堵塞的过滤器和虫害问题尤其令人担忧，我们正在以最快的速度处理此事。

我理解您的失望，尤其是在您承诺了六周的试用期之后。虽然我知道这无法弥补您之前的糟糕体验，但我还是想表达我的诚意，并与您探讨如何才能妥善解决。如果您愿意，请直接发送邮件至 manager@wavespaandwellness.co.uk 与我联系，我很乐意与您进一步沟通。

再次感谢您让我们注意到这个问题。您的反馈对我们改进服务至关重要。

致以诚挚的问候，

马克·休斯

休闲俱乐部经理

Wave Spa and Wellness

艾伦·考克斯

5 条评论·1 张照片

7 个月前

总体来说，我觉得这里是个不错的场所。我认为细节方面的改进（尤其是在水疗中心）是它能获得四星和五星评价的关键。……更多

❤️1

Wave Spa and Leuse Club - Gerrards Cross（业主）

6 个月前

亲爱的艾伦，

感谢您抽出时间给我们留下评论和赞美之词。

我们将认真审视我们在水疗中心的细节之处。

马克·休斯

休闲俱乐部经理

LH

本地向导·6 条评论·23 张照片

7 个月前

我们度过了一个美好的夜晚。设施还算不错，也很干净。只是很遗憾泳池周围没有躺椅。如果您预订了水疗套餐，那就没有地方可以坐下来看书或放松一下了。

Wave Spa and Leisure Club - Gerrards Cross（业主）

6 个月前

感谢您抽出时间给我们留下评论。

我们目前正在研究如何在泳池周围增设日光躺椅。我们的水疗中心设有休息室，客人可以在那里放松身心、阅读书籍等等。如果您再次光临，欢迎随时使用休息室。

Mark Hughes

休闲俱乐部经理

Kirstie Wilkinson

本地向导·14 条评论·18 张照片

10 个月前

停车时务必小心，尽管有人保证停车免费，并且需要在前台的平板电脑上输入您的车牌号——请务必拍照留存。停车运营商 ParkingEye 不接受……更多

❤️1

Shally Bhalla

本地向导·50 条评论·19 张照片

11 个月前

我想说，我已经在这里待了 12 年了！这里是我最爱的休闲场所！

理疗师们非常细致周到，提供多种理疗服务……更多
❤️1

Ewelina Gres (Eve)

本地向导·33条评价·4张照片

10个月前

周六带妈妈去体验了泥浆乐园……我们超级喜欢！设施一流，工作人员热情友好，下午茶更是令人惊艳。非常感谢您让我度过了如此美好的一天，我感觉无比放松♥️

❤️1

DK
本地向导·79条评论·22张照片

11个月前

非常感谢Karina提供的优质服务！Spabreaks优惠券网站最初把我们的按摩时间安排在酒店退房/早餐之后，Karina非常贴心地帮我们重新安排了时间。谢谢Karina！按摩也很棒。

❤️1

Marisela Morales

本地向导·48条评论·62张照片

1个月前

网站上的信息有误导性，打电话预订时得到的信息和价格都不一样。不推荐。

请更新你们的网站，因为上面没有任何地方说明至少需要两人。

Marisela Morales评论中的照片1

❤️1

Roshan Nahar

4条评论

5个月前

我和妻子做了Rasul泥疗。体验非常棒。 Alyona 和 Faz 为我们提供了优质服务，让这一天变得无比美好。

Wave Spa and Leisure Club - Gerrards Cross（业主）

5 个月前

亲爱的 Roshan，

感谢您抽出时间留下反馈。我们很高兴您喜欢泥浆浴！

我也会确保 Faz 和 Alyona 收到您的评价并知晓。

非常感谢

Mark

休闲俱乐部经理

Yasmin Akhtar

12 条评论

一年前

我享受了一次特别的生日体验，这真是一个特别的日子。员工从一开始就提供了卓越的客户服务。前台的 Laura 在预订和实际体验中都非常棒。她竭尽全力让我的生日更加完美……更多

Zuzi Butorova

本地向导·48 条评论·6 张照片

3 年前

今天在 Wave 体验了泥浆浴，感觉棒极了！这里设施一流，包括游泳池、按摩浴缸、蒸汽浴室、桑拿房，以及配备免费水果和果汁吧的舒适休闲套房。下午茶在1269号……更多

🙏1

Treona Blake

9条评论·1张照片

10个月前

我在这里享受了一天的水疗，护理很棒。但是，尽管抵达时已经在里面的机器上输入了车牌号，现在却收到了一张停车罚单。

Wave Spa and Leisure Club - Gerrards Cross（业主）

6个月前

亲爱的Treona，

我们很高兴您在我们这里度过了愉快的一天，并享受了护理。

如果客人使用我们的设施，我们可以帮您免除任何停车罚单。如果您尚未付款，请将票根副本发送至：manager@wavespaandwellness.co.uk

很抱歉未能及时回复您的反馈。

Mark Hughes

休闲俱乐部经理

Geraint Rees

本地向导·46 条评论·171 张照片

一年前

我五月份订购了 Garda 热水浴缸，几个月过去了，一直没有收到货。我尝试取消订单，但 Wave 不允许，他们说我只能拒收。最终商品还是发货了……更多

Shanise Shane

本地向导·26 条评论·2 张照片

一年前

在 Gerrards Cross 度过了美好的水疗日。我们享受了 Pawlina 提供的优质按摩和面部护理，并在餐厅享用了美味的奶油茶。餐厅的工作人员热情周到，尽心尽力，尤其是 Dhruvi。

Yaw Bekoe

本地向导·15条评论

2年前

水疗中心的员工非常有耐心，而且很热情，让我们度过了一段美好的时光。我们体验了情侣护理，他们也非常细心周到。服务和设施都无可挑剔；一切都超出预期，物超所值。

Shannon Bain

2条评论

3年前

最近来这里放松身心，员工非常热情，尤其是Jasmine，她让我们感觉一切都尽在掌握，确保我们在这里玩得开心。性价比超高，而且可以待上一整天，而不是像大多数水疗中心那样每次只做3个小时。我们以后一定会再来的！

Geoff Mate

本地向导·43条评论·7张照片

2年前

我对新咖啡机的品质不太满意。咖啡粉太多了。 …更多
🙏2

Rosh “R” Fernando

本地向导·24 条评论·1 张照片

3 年前

健身教练 Karina 是一位非常棒的教练，知识渊博，而且会根据你的生活方式量身定制课程。Karina 帮助我重新找回了训练和合理饮食的动力。我尝试了 Karina 的健身课程……更多

S H

本地向导·387 条评论·605 张照片

一年前编辑

员工服务好，设施一流。

这里干净整洁，配备现代化设备，还有酒店般的氛围。团队继续保持，谢谢你们修好了缆绳器械。

❤️1

Michael Pritchard

本地向导·145 条评论·22 张照片

2 年前

我妻子在水疗中心享受了一次非常棒的按摩，作为酒店客人，我和女儿也非常享受泳池设施。

不会再入住这家酒店，但这条评论仅针对水疗中心。

在线预订

Brandon Lee

本地向导·46 条评论·43 张照片

59 分钟前

新评论

我给出的是真实评价。我在这里住了 1 年 4 个月。除了男淋浴间因为问题太多需要维修之外，他们从来没做过任何升级。而且，现在男淋浴间里还有霉菌。中间淋浴间的排水管溢水了，他们却把修好坏掉的东西美其名曰“改善设施”。会员们入住一年来，桑拿房的木头都腐烂了，到处都是木刺，很多会员都反映过，现在他们换了木头，就说是设施升级。还有鹅颈喷头也得修，其中一个他们说太贵不肯修，结果坏了六个多月都没法用，修好了，他们又说是设施升级，但这明明是维护，根本不是升级！公司想提高会员费，但设施却没有任何改善。不仅如此，他们还过度预订，导致游泳池区域变得不安全，人们根本无法在漫长的工作日后放松身心，或者只是想远离尘嚣，享受片刻宁静。这种情况已经发生过很多次了，公司却毫不在意。孩子们在按摩浴缸里玩耍，他们的父母也对此视而不见，而Wave and Spa的工作人员却对此置之不理。他们还在人们下班后想锻炼的时候开设课程，结果泳池都被课程占用了，根本无法使用。我催促退还合同已经快两周了，但仍然杳无音信。还有蒸汽房，很多瓷砖都脱落了，一年零四个月过去了，瓷砖下面的残留物都露了出来，却一直没有维修，人们吸入这些残留物，呼吸着难闻的气味。你们还想向长期会员收取每年近800英镑的费用，而设施却几乎没有任何改善。我对这家健身中心非常失望，因为我就是从这里开始我的减肥之旅，并且结识了很多友善、支持和帮助我的会员。

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