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Absolutely Disappointed – False Refund Promise and No Follow-Up
Go City | London的点评
点评：I am extremely disappointed with Go City London and their so-called “refund promise.” They advertise that if the total value of attractions visited does not exceed the cost of the pass, they will refund the difference. This sounded reassuring at first – but in reality, it’s nothing more than a hollow marketing trick.
On 23.07.2025, I contacted customer service regarding a possible refund under this policy. I was assured that I would be contacted again for a resolution. Unsurprisingly, nothing ever happened. Weeks later, I am still waiting for even the courtesy of a follow-up. No refund, no explanation, no accountability.
This kind of customer service is completely unacceptable. Go City is happy to take your money upfront, but when it comes to living up to their promises, they vanish in silence. I feel tricked, ignored, and disrespected as a customer.
Save yourself the frustration – do not rely on their misleading “refund guarantee.” Once you’ve paid, you’re on your own.
On 23.07.2025, I contacted customer service regarding a possible refund under this policy. I was assured that I would be contacted again for a resolution. Unsurprisingly, nothing ever happened. Weeks later, I am still waiting for even the courtesy of a follow-up. No refund, no explanation, no accountability.
This kind of customer service is completely unacceptable. Go City is happy to take your money upfront, but when it comes to living up to their promises, they vanish in silence. I feel tricked, ignored, and disrespected as a customer.
Save yourself the frustration – do not rely on their misleading “refund guarantee.” Once you’ve paid, you’re on your own.
翻译：我对 Go City London 和他们所谓的“退款承诺”极其失望。他们宣传说，如果参观的景点总价不超过通票价格，他们将退还差额。这听起来似乎很让人放心，但实际上，这不过是一个空洞的营销伎俩。
2025年7月23日，我联系了客服，询问根据这项政策是否可以退款。他们向我保证会再次联系我寻求解决方案。不出所料，什么也没发生。几周过去了，我仍然在等待哪怕是礼貌的后续跟进。没有退款，没有解释，也没有问责。
这种客户服务完全令人无法接受。Go City 很乐意预付你的钱，但当需要兑现承诺时，他们却默默地消失了。作为一名顾客，我感到自己被欺骗、被忽视、被不尊重。
为了避免沮丧——不要依赖他们误导性的“退款保证”。一旦你付款了，你就得自己承担责任了。
2025年7月23日，我联系了客服，询问根据这项政策是否可以退款。他们向我保证会再次联系我寻求解决方案。不出所料，什么也没发生。几周过去了，我仍然在等待哪怕是礼貌的后续跟进。没有退款，没有解释，也没有问责。
这种客户服务完全令人无法接受。Go City 很乐意预付你的钱，但当需要兑现承诺时，他们却默默地消失了。作为一名顾客，我感到自己被欺骗、被忽视、被不尊重。
为了避免沮丧——不要依赖他们误导性的“退款保证”。一旦你付款了，你就得自己承担责任了。
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