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bryan r
Very unpleasant experience at 4am
Ceiba Ferry Terminal的点评
点评：I had purchased my tickets to go with me and my 3 other friends to go camping at Culebra and also purchased a ticket to bring my own vehicle.
Everything was fine until the same week I had a car accident, I proceeded to contact the customer service but all I got was a “Leave your name, number and reason and one of our representatives will call you back”
Which I stated that I had gotten into a car accident and wanted to know if I still needed to go in the regular ferry or the cargo ferry where my car would have been in.
Today is oct/9/2026 and we arrived to the Ceiba terminal at 4:30 ish am. I proceed to go to the window to ask the worker if I can make a change and bring another vehicle and the person tells me that in fact I can just bring a different vehicle, what happens is she switches up and says that my car was REMOVED from the cargo ferry. Which I did NOT authorize and even the worker agreed that I hadn’t authorized that. So they just kept me with hopes up the whole time that I could just bring the other car, makes me call a customer service number that literally is CLOSED at the time I was trying to call which helped me with losing more time to catch my ferry.
I would also like to comment on the lady working the shift at the receiving gate scanning the tickets??? She was super rude and completely unqualified for that kind of job, clearly my ticket stated “Departure date 10/9/2026” and she goes
“Ay nene este ticket dice que eso es para mañana dios mío…” with this unnecessary attitude meanwhile this lady was reading the month and date backwards the whole time, once again losing even more time for my ferry which by the way at this point and time I had 3 whole minutes left before I completely missed my ferry.
Wasted not only time but money and unnecessary stress.
Honestly unpleasant experience and very sorry for those visiting from around the world.
Would also like to add that this is NOT my first time visiting and using Ceiba terminal for trips.
Everything was fine until the same week I had a car accident, I proceeded to contact the customer service but all I got was a “Leave your name, number and reason and one of our representatives will call you back”
Which I stated that I had gotten into a car accident and wanted to know if I still needed to go in the regular ferry or the cargo ferry where my car would have been in.
Today is oct/9/2026 and we arrived to the Ceiba terminal at 4:30 ish am. I proceed to go to the window to ask the worker if I can make a change and bring another vehicle and the person tells me that in fact I can just bring a different vehicle, what happens is she switches up and says that my car was REMOVED from the cargo ferry. Which I did NOT authorize and even the worker agreed that I hadn’t authorized that. So they just kept me with hopes up the whole time that I could just bring the other car, makes me call a customer service number that literally is CLOSED at the time I was trying to call which helped me with losing more time to catch my ferry.
I would also like to comment on the lady working the shift at the receiving gate scanning the tickets??? She was super rude and completely unqualified for that kind of job, clearly my ticket stated “Departure date 10/9/2026” and she goes
“Ay nene este ticket dice que eso es para mañana dios mío…” with this unnecessary attitude meanwhile this lady was reading the month and date backwards the whole time, once again losing even more time for my ferry which by the way at this point and time I had 3 whole minutes left before I completely missed my ferry.
Wasted not only time but money and unnecessary stress.
Honestly unpleasant experience and very sorry for those visiting from around the world.
Would also like to add that this is NOT my first time visiting and using Ceiba terminal for trips.
翻译：我买了机票，打算和另外3个朋友一起去库莱布拉岛露营，同时还买了允许自带车辆的票。
一切都很顺利，直到同周我出了车祸。随后我联系了客服，但得到的回应仅仅是：“请留下您的姓名……”“我们会根据您的情况与原因，安排一位代表给您回电。”
我当时说明自己出了车祸，想确认是否仍需乘坐普通渡轮或载有我车辆的货运渡轮。
今天是2026年10月9日，我们大约在凌晨4点半抵达了Ceiba码头。我立即走到服务窗口询问工作人员是否可以更改预约并更换另一辆车，对方告诉我确实可以换车。情况是这样的：她突然改口说我的车是从货运渡轮上卸下来的。可我根本没授权这么做，就连工作人员也承认我没有许可。然而他们却一直给我希望，说我可以把另一辆车开过去。这导致我拨打客服电话，可当时电话根本无人接听，结果我又白白浪费了时间去赶渡轮。我还想吐槽一下在入口处负责扫描门票的那位女士！！！她极其无礼，完全不胜任那份工作。我的门票上明明写着“出发日期：2026年10月9日”，可她却说：
“天哪，这张票上写的是明天出发啊……” 态度极其糟糕。事实上，这位女士从头到尾都把月份和日期读反了。我又一次浪费了更多时间，而此时我离错过渡轮仅剩3分钟了。
不仅浪费了时间，还浪费了金钱并承受了不必要的压力。
说实话，这是一次糟糕的体验，我为那些从世界各地前来旅游的游客感到难过。
另外还要补充一点：这并非我第一次使用Ceiba码头出行。
一切都很顺利，直到同周我出了车祸。随后我联系了客服，但得到的回应仅仅是：“请留下您的姓名……”“我们会根据您的情况与原因，安排一位代表给您回电。”
我当时说明自己出了车祸，想确认是否仍需乘坐普通渡轮或载有我车辆的货运渡轮。
今天是2026年10月9日，我们大约在凌晨4点半抵达了Ceiba码头。我立即走到服务窗口询问工作人员是否可以更改预约并更换另一辆车，对方告诉我确实可以换车。情况是这样的：她突然改口说我的车是从货运渡轮上卸下来的。可我根本没授权这么做，就连工作人员也承认我没有许可。然而他们却一直给我希望，说我可以把另一辆车开过去。这导致我拨打客服电话，可当时电话根本无人接听，结果我又白白浪费了时间去赶渡轮。我还想吐槽一下在入口处负责扫描门票的那位女士！！！她极其无礼，完全不胜任那份工作。我的门票上明明写着“出发日期：2026年10月9日”，可她却说：
“天哪，这张票上写的是明天出发啊……” 态度极其糟糕。事实上，这位女士从头到尾都把月份和日期读反了。我又一次浪费了更多时间，而此时我离错过渡轮仅剩3分钟了。
不仅浪费了时间，还浪费了金钱并承受了不必要的压力。
说实话，这是一次糟糕的体验，我为那些从世界各地前来旅游的游客感到难过。
另外还要补充一点：这并非我第一次使用Ceiba码头出行。
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