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Erin F
Your belongings are not safe here
Spa 33的点评
点评：I had a total of 3 treatments after a long convention weekend. They were fabulous! The technicians were wonderful and I felt amazing after....
Until I looked in my bag that was secured in the availible lockers in the women's locker room to discover that I was missing the cash I brought to pay for my treatments.
When I checked in, I let the person working know that I would be paying cash and to please not charge the card I used during booking. She then led me to my locker and asked me to use locker number 5, which I did.
I was told after discovering the theft, that no one could have gotten into the lockers. Except when the police officer arrived to take the report, the employee (not the one that checked me in) then told us that the staff had keys to the lockers. Also, when I first checked out, my total including tip was $680, when the cop arrived she then told me my total was $600 including tip. The employee that was there when the theft was discovered told myself and the cop that it wasn't usual for specific lockers to be designated upon check in.
I let everyone know that if the money just "turned up" I would not press charges and would be happy with that resolution. No harm, no foul. People make mistakes.
I was given the spa manager's card and told to contact her the next day. I was also told that my credit card would not be charged until things were resolved. The spa manager never picked up the phone nor returned my phone calls. Then they charged my card for the curious amount of $550.
To summerize, the employee that checked me in, knew I was from out of town, knew I had cash, told me which locker to use, had access to that locker, and their shift ended while I was recieving treatments.
Again, the treatments were wonderful. However, it is safe to say that your belongings are not safe when unattended here. Which is during any availible treatment. Beware and perhaps find another spa to relax in.
Until I looked in my bag that was secured in the availible lockers in the women's locker room to discover that I was missing the cash I brought to pay for my treatments.
When I checked in, I let the person working know that I would be paying cash and to please not charge the card I used during booking. She then led me to my locker and asked me to use locker number 5, which I did.
I was told after discovering the theft, that no one could have gotten into the lockers. Except when the police officer arrived to take the report, the employee (not the one that checked me in) then told us that the staff had keys to the lockers. Also, when I first checked out, my total including tip was $680, when the cop arrived she then told me my total was $600 including tip. The employee that was there when the theft was discovered told myself and the cop that it wasn't usual for specific lockers to be designated upon check in.
I let everyone know that if the money just "turned up" I would not press charges and would be happy with that resolution. No harm, no foul. People make mistakes.
I was given the spa manager's card and told to contact her the next day. I was also told that my credit card would not be charged until things were resolved. The spa manager never picked up the phone nor returned my phone calls. Then they charged my card for the curious amount of $550.
To summerize, the employee that checked me in, knew I was from out of town, knew I had cash, told me which locker to use, had access to that locker, and their shift ended while I was recieving treatments.
Again, the treatments were wonderful. However, it is safe to say that your belongings are not safe when unattended here. Which is during any availible treatment. Beware and perhaps find another spa to relax in.
翻译：在漫长的会议周末之后，我总共做了三次理疗。感觉棒极了！技师们都很棒，之后我感觉棒极了……
直到我翻看放在女更衣室储物柜里的包，才发现我带的用来支付理疗费用的现金不见了。
办理入住手续时，我告诉工作人员我将支付现金，并且请不要使用我预订时使用的卡付款。然后她带我到我的储物柜，让我使用5号储物柜，我照做了。
发现失窃后，我被告知储物柜是无法打开的。直到警察来取报告时，工作人员（不是帮我办理入住手续的那位）才告诉我们，工作人员有储物柜的钥匙。另外，我第一次退房时，包括小费在内我的总消费是680美元，而警察来了之后，她告诉我，包括小费在内我的总消费是600美元。盗窃案发生时在场的员工告诉我和警察，办理入住时通常不会指定特定的储物柜。
我告诉所有人，如果钱“自动出现”，我不会起诉，而且会接受这个解决方案。没有伤害，没有犯规。人都会犯错。
他们给了我水疗中心经理的卡，并让我第二天联系她。我还被告知，在问题解决之前，我的信用卡不会被扣款。水疗中心经理既没有接电话，也没有回电。然后，他们从我的卡上扣了550美元这笔奇怪的金额。
总结一下，为我办理入住的员工知道我来自外地，知道我带现金，告诉我使用哪个储物柜，并且可以使用那个储物柜，而且他们的轮班在我接受护理时就结束了。
再说一次，护理很棒。但是，可以肯定地说，你的物品在这里无人看管时并不安全。也就是说，在任何可用的护理期间。要小心，或许可以去另一家水疗中心放松一下。
直到我翻看放在女更衣室储物柜里的包，才发现我带的用来支付理疗费用的现金不见了。
办理入住手续时，我告诉工作人员我将支付现金，并且请不要使用我预订时使用的卡付款。然后她带我到我的储物柜，让我使用5号储物柜，我照做了。
发现失窃后，我被告知储物柜是无法打开的。直到警察来取报告时，工作人员（不是帮我办理入住手续的那位）才告诉我们，工作人员有储物柜的钥匙。另外，我第一次退房时，包括小费在内我的总消费是680美元，而警察来了之后，她告诉我，包括小费在内我的总消费是600美元。盗窃案发生时在场的员工告诉我和警察，办理入住时通常不会指定特定的储物柜。
我告诉所有人，如果钱“自动出现”，我不会起诉，而且会接受这个解决方案。没有伤害，没有犯规。人都会犯错。
他们给了我水疗中心经理的卡，并让我第二天联系她。我还被告知，在问题解决之前，我的信用卡不会被扣款。水疗中心经理既没有接电话，也没有回电。然后，他们从我的卡上扣了550美元这笔奇怪的金额。
总结一下，为我办理入住的员工知道我来自外地，知道我带现金，告诉我使用哪个储物柜，并且可以使用那个储物柜，而且他们的轮班在我接受护理时就结束了。
再说一次，护理很棒。但是，可以肯定地说，你的物品在这里无人看管时并不安全。也就是说，在任何可用的护理期间。要小心，或许可以去另一家水疗中心放松一下。
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