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John Z
Online purchased which turned out disappointing
Wigert's Bonsai的点评
点评：I originally left a more favorable review because I wanted to give this company the benefit of the doubt. Unfortunately, after dealing with customer service, I have to change my review.
My first order included a mulberry that arrived with a fungus and scale infestation. I treated it myself with neem oil because I didn't want the hassle of returning it. They offered me a $10 refund, which I accepted.
The bigger issue was my second order. The Water Jasmine I received was nothing like what I expected. At first, I thought the main branch had simply broken during shipping. After examining the tree more closely, I discovered that the original main trunk had already been cut off, and the tree was relying on a very thin secondary branch--which was the part that broke during shipping. This was not a healthy or properly developed tree, and certainly not worth the price I paid.
When I contacted the seller, they refused to take responsibility. Instead of offering a reasonable solution, they told me I would have to pay to ship the tree back at my own expense, and they would only refund the $25 cost of the tree--not the shipping I paid to receive it. Since their shipping charges increase with each additional plant, I would lose a significant amount of money for a tree that arrived in unacceptable condition.
I spent over $250 on additional bonsai because I trusted this company. Instead of standing behind their products or valuing a repeat customer, they chose to make me pay for their mistake.
What makes this even more frustrating is that this company charges higher shipping costs with every additional plant you purchase. I already paid inflated shipping to receive the order, and now they expect me to pay again just to return a tree that never should have been shipped in the first place. That's unacceptable.
I spent my money on this company because I trusted them. Instead of standing behind their products, they shifted the cost of their mistake onto the customer.
If you're buying bonsai online, be aware that the tree you receive may not match your expectations, and if there's a serious issue, don't expect customer service to make it right.
Very disappointing experience. I will not be purchasing from them again
My first order included a mulberry that arrived with a fungus and scale infestation. I treated it myself with neem oil because I didn't want the hassle of returning it. They offered me a $10 refund, which I accepted.
The bigger issue was my second order. The Water Jasmine I received was nothing like what I expected. At first, I thought the main branch had simply broken during shipping. After examining the tree more closely, I discovered that the original main trunk had already been cut off, and the tree was relying on a very thin secondary branch--which was the part that broke during shipping. This was not a healthy or properly developed tree, and certainly not worth the price I paid.
When I contacted the seller, they refused to take responsibility. Instead of offering a reasonable solution, they told me I would have to pay to ship the tree back at my own expense, and they would only refund the $25 cost of the tree--not the shipping I paid to receive it. Since their shipping charges increase with each additional plant, I would lose a significant amount of money for a tree that arrived in unacceptable condition.
I spent over $250 on additional bonsai because I trusted this company. Instead of standing behind their products or valuing a repeat customer, they chose to make me pay for their mistake.
What makes this even more frustrating is that this company charges higher shipping costs with every additional plant you purchase. I already paid inflated shipping to receive the order, and now they expect me to pay again just to return a tree that never should have been shipped in the first place. That's unacceptable.
I spent my money on this company because I trusted them. Instead of standing behind their products, they shifted the cost of their mistake onto the customer.
If you're buying bonsai online, be aware that the tree you receive may not match your expectations, and if there's a serious issue, don't expect customer service to make it right.
Very disappointing experience. I will not be purchasing from them again
翻译：起初我留下了较为正面的评价，因为我希望给这家公司一个改过自新的机会。可惜，在与客服沟通过后，我不得不更改我的评价。
我的第一笔订单里有一棵桑树，收到时发现上面有真菌和蚧壳虫。由于不想折腾退货流程，我便自己用印楝油进行了处理。他们给了我10美元的退款，我也接受了。
更严重的问题出在我的第二笔订单上。我收到的水茉莉完全不符合我的预期。起初，我以为主干只是在运输过程中折断了。仔细查看后我才发现，原来的主干其实早就被剪掉了，这棵树全靠一根非常细弱的侧枝支撑着——而正是这根侧枝在运输时折断了。这棵树既不健康，也没正常发育，绝对不值我支付的价钱。
联系卖家后……他们拒绝承担责任。非但没有提供合理的解决方案，还告诉我必须自行承担将树寄回的费用，而他们只愿意退还那棵树的25美元费用——并不退还我当初为收货而支付的运费。由于他们的运费会随着购买植物数量的增加而上涨，对于一棵状态极差的树来说，我将会蒙受巨大的经济损失。
因为我信任这家公司，所以又花了250多美元购买其他盆景。他们非但没有为自己的产品负责或重视回头客，反而让我为他们的失误买单。
更让人恼火的是，这家公司规定：每多购买一株植物，运费就会相应增加。我已然支付了高昂的运费才收到货物，而现在他们却要求我再次付费，仅仅是为了退回一株根本就不该被发出的树。这是不可接受的。
我把钱花在这家公司身上，是因为我信任他们。他们没有为自己的产品负责，反而将失误带来的成本转嫁给顾客。
如果你打算在网上购买盆景，请务必注意：收到的树木可能并不符合你的预期；一旦出现严重问题，也别指望客服能妥善解决。
一次极其令人失望的体验。我再也不会从他们那里购买任何商品了。
我的第一笔订单里有一棵桑树，收到时发现上面有真菌和蚧壳虫。由于不想折腾退货流程，我便自己用印楝油进行了处理。他们给了我10美元的退款，我也接受了。
更严重的问题出在我的第二笔订单上。我收到的水茉莉完全不符合我的预期。起初，我以为主干只是在运输过程中折断了。仔细查看后我才发现，原来的主干其实早就被剪掉了，这棵树全靠一根非常细弱的侧枝支撑着——而正是这根侧枝在运输时折断了。这棵树既不健康，也没正常发育，绝对不值我支付的价钱。
联系卖家后……他们拒绝承担责任。非但没有提供合理的解决方案，还告诉我必须自行承担将树寄回的费用，而他们只愿意退还那棵树的25美元费用——并不退还我当初为收货而支付的运费。由于他们的运费会随着购买植物数量的增加而上涨，对于一棵状态极差的树来说，我将会蒙受巨大的经济损失。
因为我信任这家公司，所以又花了250多美元购买其他盆景。他们非但没有为自己的产品负责或重视回头客，反而让我为他们的失误买单。
更让人恼火的是，这家公司规定：每多购买一株植物，运费就会相应增加。我已然支付了高昂的运费才收到货物，而现在他们却要求我再次付费，仅仅是为了退回一株根本就不该被发出的树。这是不可接受的。
我把钱花在这家公司身上，是因为我信任他们。他们没有为自己的产品负责，反而将失误带来的成本转嫁给顾客。
如果你打算在网上购买盆景，请务必注意：收到的树木可能并不符合你的预期；一旦出现严重问题，也别指望客服能妥善解决。
一次极其令人失望的体验。我再也不会从他们那里购买任何商品了。
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