BE WEARY - They instruct you to five them a faulty product for exchange and they keep it with no exchange or refund.
Hammacher Schlemmer专卖店的点评
点评:I bought an item from Hammacher Schlemmer on 12/20 for $127.33. They shipped the product to me. On 7/23 one of the parts cracked. I sent them an email and made a phone call wanting to purchase a replacement part. They found my order and told me that I had to return the item and they would issue me a new one, because they do not have replacement parts. There would be no problem. They pulled up an order number and sent an email with a link for this order to get a return shipping label. I followed the instructions; they received the item for exchange on 7/28/23. I contacted them to check the status on 8/23/23. They told me that the order was cancelled, never sent, there was no payment. The Visa they had on record card they had on record for the order was not mine. Yet I had received the merchandise that I paid for and used until it broke and sent back to them.
After several phone calls & emails telling them that I never had the card they said was declined and cancelled to process the exchange. All they wanted was that card as proof of purchase.
They confirmed that they would not send an item if the credit card was declined and, I need the correct number of the credit card that did pay for the item that was sent to me.
They now have the item back and are holding it hostage, even though I paid for it completely No other company or place that I know of sells this product besides Hamacher Schlemmer. They need to make this right and give me back the item I purchased.
翻译:我于 12 月 20 日从 Hammacher Schlemmer 购买了一件商品,价格为 127.33 美元。他们将产品运送给我。 7 月 23 日,其中一个部件破裂。我给他们发了一封电子邮件并打了电话想要购买替换零件。他们找到了我的订单,并告诉我必须退回该物品,他们会给我一个新的,因为他们没有替换零件。不会有问题的。他们提取了订单号,并发送了一封电子邮件,其中包含该订单的链接,以获取退货运输标签。我按照指示进行操作;他们于 2023 年 7 月 28 日收到了要交换的物品。我于 2023 年 8 月 23 日联系他们查看状态。他们告诉我订单已取消,从未发送,也没有付款。他们记录的订单记录卡上的签证不是我的。然而,我已经收到了我付款并使用的商品,直到它坏了并寄回给他们。
经过几次电话和电子邮件告诉他们我从未拥有过他们所说的卡后,他们被拒绝并取消了处理兑换的手续。他们想要的只是那张卡作为购买凭证。
他们确认,如果信用卡被拒绝,他们将不会发送物品,并且我需要为发送给我的物品付款的信用卡的正确号码。
他们现在拿回了该物品并将其扣为人质,尽管我完全支付了费用,但据我所知,除了 Hamacher Schlemmer 之外,没有其他公司或地方出售该产品。他们需要纠正这一点并将我购买的物品归还给我。