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alicelJ9316MG
£120 admin fee when trip was cancelled because of weather!!
In Deep Dive Centre的点评
点评：Similar to other people on here- I received good communication from indeep at first and they gave me clear instructions about the trip I had booked and reminded me of packing list etc which was helpful.
The day before our trip we were emailed to inform us that the trip had been cancelled due to weather - which I understand is out of everyone's control.
We were ofcourse disappointed and with less than 24 hrs notice we couldn't rearrange our travel plans, hotel or annual leave but these things happen.
We were offered some alternative dates over the next two months but as they are all on weekdays (which are obviously very difficult leave-wise with 6 people) - we requested a refund instead.
My main issue is that we were not reminded at this point that there was a £20 PER PERSON admin fee if the trip was cancelled because of weather and not able to be rearranged.
In fairness this had been on the T&C's but having signed them 6 months previously, I had obviously forgotten.
At this point I also already frustrated because there had been a problem getting my refund back to me which indeep kept telling me was because I was making an error. I did end up speaking to a team member who was very friendly and helped me resolve this but still told me that I had made a error with my account details when I can see from my email chain that I hadn't. And then when I received the refund it was £120 short of what I'd paid.
Overall £120 admin fee for one booking seems absolutely ridiculous so I would recommend booking with caution because I can see that other people have had similar problems with getting trips rearranged and no real appreciation from indeep of how difficult it is for people to rearrange week-day trips at short notice.
The day before our trip we were emailed to inform us that the trip had been cancelled due to weather - which I understand is out of everyone's control.
We were ofcourse disappointed and with less than 24 hrs notice we couldn't rearrange our travel plans, hotel or annual leave but these things happen.
We were offered some alternative dates over the next two months but as they are all on weekdays (which are obviously very difficult leave-wise with 6 people) - we requested a refund instead.
My main issue is that we were not reminded at this point that there was a £20 PER PERSON admin fee if the trip was cancelled because of weather and not able to be rearranged.
In fairness this had been on the T&C's but having signed them 6 months previously, I had obviously forgotten.
At this point I also already frustrated because there had been a problem getting my refund back to me which indeep kept telling me was because I was making an error. I did end up speaking to a team member who was very friendly and helped me resolve this but still told me that I had made a error with my account details when I can see from my email chain that I hadn't. And then when I received the refund it was £120 short of what I'd paid.
Overall £120 admin fee for one booking seems absolutely ridiculous so I would recommend booking with caution because I can see that other people have had similar problems with getting trips rearranged and no real appreciation from indeep of how difficult it is for people to rearrange week-day trips at short notice.
翻译：和这里的其他人一样，我一开始和 indeep 的沟通很顺畅，他们就我预订的行程给了我清晰的指示，并提醒我打包清单等等，这很有帮助。
旅行前一天，我们收到邮件通知，行程因天气原因取消——我知道天气原因并非人人都能控制。
我们当然很失望，因为提前不到 24 小时通知，我们无法重新安排旅行计划、酒店或年假，但这种事时有发生。
我们被提供了接下来两个月的一些备选日期，但由于都是工作日（6 个人一起请假显然很困难），我们只好申请退款。
我的主要问题是，当时没有人提醒我们，如果行程因天气原因取消且无法重新安排，每人需支付 20 英镑的管理费。
平心而论，这在条款和条件里是写明的，但我 6 个月前就签过了，显然我忘了。
此时，我已经很沮丧了，因为我的退款一直有问题，indeep 一直告诉我是我自己操作失误。最后我联系了一位非常友好的团队成员，他帮我解决了这个问题，但仍然告诉我我的账户信息有误，而我从邮件中看到并没有。然后，当我收到退款时，发现比我支付的金额少了 120 英镑。
单笔预订的管理费竟然高达 120 英镑，这简直荒唐，所以我建议大家谨慎预订，因为我看到其他人也遇到过类似的行程调整问题，而 indeep 却没有真正理解人们在短时间内重新安排工作日行程有多么困难。
旅行前一天，我们收到邮件通知，行程因天气原因取消——我知道天气原因并非人人都能控制。
我们当然很失望，因为提前不到 24 小时通知，我们无法重新安排旅行计划、酒店或年假，但这种事时有发生。
我们被提供了接下来两个月的一些备选日期，但由于都是工作日（6 个人一起请假显然很困难），我们只好申请退款。
我的主要问题是，当时没有人提醒我们，如果行程因天气原因取消且无法重新安排，每人需支付 20 英镑的管理费。
平心而论，这在条款和条件里是写明的，但我 6 个月前就签过了，显然我忘了。
此时，我已经很沮丧了，因为我的退款一直有问题，indeep 一直告诉我是我自己操作失误。最后我联系了一位非常友好的团队成员，他帮我解决了这个问题，但仍然告诉我我的账户信息有误，而我从邮件中看到并没有。然后，当我收到退款时，发现比我支付的金额少了 120 英镑。
单笔预订的管理费竟然高达 120 英镑，这简直荒唐，所以我建议大家谨慎预订，因为我看到其他人也遇到过类似的行程调整问题，而 indeep 却没有真正理解人们在短时间内重新安排工作日行程有多么困难。
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