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Chris G
Needs to get back to the foundation it was built on
Kalahari Resorts的点评
点评：My Family and I started coming to Kalahari (Poconos) about 10 years ago. It was always an amazing experience, which we thoroughly enjoyed. We usually stay for 2 nights (4) times per year, with a cabana. In truth, it has always been an amazing experience. The kids and adults always have a lot to do and the dining options are great. We started noticing, 3 or 4 years ago that the quality of the experience was diminishing. A few examples below:
- Check in- You are basically forced to use a kiosk and in the event the kiosk has a problem, which happens more times than not, you are forced to wait in a 30 minute line for an actual person at the front desk. The last 3 times we have been here there are real only 2 people working at the desk. 2 kids forced to wait for 30 minutes in a line for check in- you tell me how that works out if you have children.
- The bars (all 3 of them) are very under staffed. You can wait 15 minutes to get a drink. (Why??? Serve more drinks and make more money for the minimal expense of bringing on another bartender.) At the same time delivering a better experience to your customers.
- The cabanas are getting worse everytime we come here. The cushions on the furniture are so worn out you might as well sit on the wicker. The cleaning of the cabanas is extremely marginal. We showed up this morning and every cyshion was wet, there was garbage on the floor, counter was sticky, just not what you expect for $543.00.
- The condition and cleaning of the rooms is also on the decline. There are a couple pictures attached that show, what I assume, is mold in the bath tub and the black ceiling tiles next to the HVAC vent. Is it really to that point they aren't even changing filters any longer?? Or the cleaning supervisor doesn't see that and send a notice to the maintenance department????
- We reserved a 2 bedroom living room suite, a cabana for 2 days, had 2 lunches and multiple drinks in the water park, and dined at Double Cut both nights. That puts the total spend at:
Room- $1,386 x 2= $2,772
Cabana- $532 x 2= $1,086
Breakfast Buffet- $30 x 8= $240
Waterpark Drinks Lunches= $500
Double Cut (Both Nights)= $2,200
After spending $6,798 for a weekend, with all the aforementioned comments, it really makes us question why we are doing it. We have no problem spending money but doesn't make sense for the quality of the experience. A family of 4 could go th Florida for, probably, less.
The entire story of Kalahari"s inception is incredible, as well as the intiatives of giving back to African countries through clean water, purchasing artwork, furnishings, etc. The problem is that, it appears that the Nelson's vision and declining experiece appears to have been lost to the "bottom line"
Kalahari was truly such a unique experience, It's a shame that it is so far on the decline.
A couple of positive notes:
- All of the staff we've encountered are all very friendly and helpful, although you can see, and even at times, hear their frustration at ot being able to provide the best service.
- All of the restaurants- Double Cut, Blux, and Sortinos have great food and incredible service
- Lastly- Kalahari can become the very unique experience it once was- it's just going to take some $$ and management
- Check in- You are basically forced to use a kiosk and in the event the kiosk has a problem, which happens more times than not, you are forced to wait in a 30 minute line for an actual person at the front desk. The last 3 times we have been here there are real only 2 people working at the desk. 2 kids forced to wait for 30 minutes in a line for check in- you tell me how that works out if you have children.
- The bars (all 3 of them) are very under staffed. You can wait 15 minutes to get a drink. (Why??? Serve more drinks and make more money for the minimal expense of bringing on another bartender.) At the same time delivering a better experience to your customers.
- The cabanas are getting worse everytime we come here. The cushions on the furniture are so worn out you might as well sit on the wicker. The cleaning of the cabanas is extremely marginal. We showed up this morning and every cyshion was wet, there was garbage on the floor, counter was sticky, just not what you expect for $543.00.
- The condition and cleaning of the rooms is also on the decline. There are a couple pictures attached that show, what I assume, is mold in the bath tub and the black ceiling tiles next to the HVAC vent. Is it really to that point they aren't even changing filters any longer?? Or the cleaning supervisor doesn't see that and send a notice to the maintenance department????
- We reserved a 2 bedroom living room suite, a cabana for 2 days, had 2 lunches and multiple drinks in the water park, and dined at Double Cut both nights. That puts the total spend at:
Room- $1,386 x 2= $2,772
Cabana- $532 x 2= $1,086
Breakfast Buffet- $30 x 8= $240
Waterpark Drinks Lunches= $500
Double Cut (Both Nights)= $2,200
After spending $6,798 for a weekend, with all the aforementioned comments, it really makes us question why we are doing it. We have no problem spending money but doesn't make sense for the quality of the experience. A family of 4 could go th Florida for, probably, less.
The entire story of Kalahari"s inception is incredible, as well as the intiatives of giving back to African countries through clean water, purchasing artwork, furnishings, etc. The problem is that, it appears that the Nelson's vision and declining experiece appears to have been lost to the "bottom line"
Kalahari was truly such a unique experience, It's a shame that it is so far on the decline.
A couple of positive notes:
- All of the staff we've encountered are all very friendly and helpful, although you can see, and even at times, hear their frustration at ot being able to provide the best service.
- All of the restaurants- Double Cut, Blux, and Sortinos have great food and incredible service
- Lastly- Kalahari can become the very unique experience it once was- it's just going to take some $$ and management
翻译：大约10年前，我和家人开始来卡拉哈里度假村（波科诺斯）游玩。每次体验都棒极了，我们乐在其中。我们通常每年会来4次，每次住两晚，并会租用小屋。说实话，这里的体验一直都很棒。无论是孩子还是大人都有很多事情可做，餐饮选择也相当丰富。不过从三四年前开始，我们逐渐发现这里的整体体验质量在下滑。下面举几个例子：
- 办理入住——基本上你必须使用自助办理机，而一旦机器出现故障（这种情况屡见不鲜），你就不得不排着30分钟长的队伍来等待前台工作人员帮忙。最近三次我们来这里时，前台实际上只有两个人值班。两个孩子被迫在队伍中等待30分钟才能完成入住手续——有孩子的家长不妨想想这样会是什么状况。
- 三家酒吧都严重人手不足。你可以等15分钟来喝一杯。（为什么呢？？？多提供些饮品就能赚更多钱，而多雇一名调酒师的成本其实微乎其微。这样还能为顾客带来更好的体验。）
——我们每次来这里，小屋的状况就变得更糟糕。家具上的坐垫破旧得厉害，坐上去简直就像直接坐在藤编椅上一样。小屋的清洁工作也做得极其敷衍。今天早上我们到了之后，发现每个坐垫都是湿的，地板上还有垃圾。柜台表面很黏，这与花543美元所应得到的体验完全不符。
- 房间的状况及清洁程度也在每况愈下。附上的几张照片显示，浴缸里似乎有霉菌，空调通风口旁边的天花板瓷砖也变黑了。情况真的已经糟糕到连过滤器都不更换了吗？？还是说清洁主管没注意到这些问题，因而没有向维修部门发出通知呢？？
- 我们预订的是带两个卧室和客厅的套房。我们租了一间小屋住了两天，在水上乐园里吃了两次午餐并喝了很多饮料，两晚都是在Double Cut餐厅用餐。各项花费汇总如下：
客房费用：1,386美元 × 2 = 2,772美元
小屋租赁费：532美元 × 2 = 1,086美元
自助早餐费用：30美元 × 8 = 240美元
水上乐园的饮料与午餐费用：500美元
Double Cut餐厅费用（两晚）：2,200美元
整个周末的总支出达到了6,798美元。考虑到上述种种情况，我们真的不禁质疑：我们这么做究竟是为了什么呢？我们不介意花钱，但就体验质量而言，这笔花费并不值得。一个四口之家去佛罗里达旅行，花费可能还更少。
卡拉哈里度假村创立的整个历程十分令人称奇，他们通过提供清洁水源、购买艺术品和家具等方式回馈非洲各国的举措也值得称赞。问题在于……看来纳尔逊的愿景以及日渐流失的经验与专业度，都已经被“利润至上”的理念所取代。
卡拉哈里确实是一段极为独特的体验，可惜它如今正日渐衰落。
不过也有几处值得肯定的地方：
- 我们遇到的所有员工都非常友善且乐于助人，只是能看出——有时甚至能听到——他们因无法提供最优质的服务而感到沮丧。
- 所有的餐厅——Double Cut、Blux……And Sortinos提供美味的食物和出色的服务。
- 最后，Kalahari可以重新成为曾经那样独一无二的体验场所——只不过需要一些资金投入以及良好的管理。
- 办理入住——基本上你必须使用自助办理机，而一旦机器出现故障（这种情况屡见不鲜），你就不得不排着30分钟长的队伍来等待前台工作人员帮忙。最近三次我们来这里时，前台实际上只有两个人值班。两个孩子被迫在队伍中等待30分钟才能完成入住手续——有孩子的家长不妨想想这样会是什么状况。
- 三家酒吧都严重人手不足。你可以等15分钟来喝一杯。（为什么呢？？？多提供些饮品就能赚更多钱，而多雇一名调酒师的成本其实微乎其微。这样还能为顾客带来更好的体验。）
——我们每次来这里，小屋的状况就变得更糟糕。家具上的坐垫破旧得厉害，坐上去简直就像直接坐在藤编椅上一样。小屋的清洁工作也做得极其敷衍。今天早上我们到了之后，发现每个坐垫都是湿的，地板上还有垃圾。柜台表面很黏，这与花543美元所应得到的体验完全不符。
- 房间的状况及清洁程度也在每况愈下。附上的几张照片显示，浴缸里似乎有霉菌，空调通风口旁边的天花板瓷砖也变黑了。情况真的已经糟糕到连过滤器都不更换了吗？？还是说清洁主管没注意到这些问题，因而没有向维修部门发出通知呢？？
- 我们预订的是带两个卧室和客厅的套房。我们租了一间小屋住了两天，在水上乐园里吃了两次午餐并喝了很多饮料，两晚都是在Double Cut餐厅用餐。各项花费汇总如下：
客房费用：1,386美元 × 2 = 2,772美元
小屋租赁费：532美元 × 2 = 1,086美元
自助早餐费用：30美元 × 8 = 240美元
水上乐园的饮料与午餐费用：500美元
Double Cut餐厅费用（两晚）：2,200美元
整个周末的总支出达到了6,798美元。考虑到上述种种情况，我们真的不禁质疑：我们这么做究竟是为了什么呢？我们不介意花钱，但就体验质量而言，这笔花费并不值得。一个四口之家去佛罗里达旅行，花费可能还更少。
卡拉哈里度假村创立的整个历程十分令人称奇，他们通过提供清洁水源、购买艺术品和家具等方式回馈非洲各国的举措也值得称赞。问题在于……看来纳尔逊的愿景以及日渐流失的经验与专业度，都已经被“利润至上”的理念所取代。
卡拉哈里确实是一段极为独特的体验，可惜它如今正日渐衰落。
不过也有几处值得肯定的地方：
- 我们遇到的所有员工都非常友善且乐于助人，只是能看出——有时甚至能听到——他们因无法提供最优质的服务而感到沮丧。
- 所有的餐厅——Double Cut、Blux……And Sortinos提供美味的食物和出色的服务。
- 最后，Kalahari可以重新成为曾经那样独一无二的体验场所——只不过需要一些资金投入以及良好的管理。
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